How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%85+6Craft & service penalty64−3.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREOrkin
Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #334Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.7★ from 1,874 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for bug & insect extermination
Clear ✕All 187 Google reviews tagged “Bug & insect extermination” · showing 160
Had an issue with carpenter ants this summer. Tried some store ant removal products but they kept coming back. Decided to try Orkin and have been pleased with the results; believe problem has been eliminated. Technicians have been thorough and informative. Learned so much about how the ants live and survive.…
Great experience
WOW!!! I can’t say enough positive things about the Orkin team who helped my family & me from start to finish! Every team member was incredibly nice, caring, thoughtful, knowledgeable, thorough, and efficient! They all got down to business immediately! Their work ethic was greatly appreciated! And the icing on the…
Kyle was available early, which worked well for me, efficient, friendly, and very professional.
Does and excellent job, Always making sure everything is done to expectations! Would definitely recommend!!
Cory always does a great job to protect my home from bugs and insects. I appreciate his professionalism.
Jim does a great job and is very professional would recommend this company
Jim did an excellent job of spraying for unwanted bugs!
Chris Rose is great! He is very helpful and patient
I really enjoy when Jim does come to service my home he does his job and does it well.
Always on time and professional. I’ve been gone the past few times he’s been at my place. It was great seeing him and catching up. Thanks again Jimmy!
Jim always is always friendly and does great work!
Jim is always friendly and helpful. Even with scheduling needs changed
Chris Rose was very efficient. Also he was a pleasant young man.
Two people came to my house, one was an inspector, the other was in charge of treating the house. Both were very personable and very professional.
Jim is a friendly and professional representative. He always does a great job and is thorough. Highly recommended!
Wonderful service! Every 3 months Jim is here like clock work! Had services for a couple of years now and rarely to never see bugs.
Always pleasant, great service, always goes above and beyond. Jim is my guy!
Jim is very friendly! His work is thorough, efficient and great!
My technician is James Avery and he is one of the sweetest and most honest person I've met in a long time. I can't say enough good things about him but let me tell you, he does his job perfectly and I wouldn't want anyone else. He representants the Orkin company so well they should be proud to have him! Thank you James Avery. See you again real soon!
Jim does great at keeping the bugs out of our office. And he’s always friendly when here.
Kyle was great. He explained the process and performed above my expectations.
Jim provides good service and is reliable and has a good personality.
The mouse & insect prevention are well worth it to me. Jim always does a good job, fast but thorough.
We absolutely love Jim!! We’ve had him for 3 years now. He always listens if we have any concerns, checks all the crawler traps, and makes sure we get the correct next bundle when seasons change!
Jim is amazing! He’s very personable when he comes and makes sure he gets the job done right!
We really like our service professional. He dotes on the dogs, is kind & courteous. He also consistently asks if we've had any issues. Byron is one of the best!!
Nick is the greatest! Always very friendly and informative. We love Nick :)
William takes good care of my needs, and explains everything so well. He's polite and respectful.
Great service, friendly face. Jim does a great job explaining everything and has a really good knowledge about everything he does.
Jim has always been very efficient, kind, and professional. Our business has never experienced any unwanted bug sightings in the three years I've been with the company so I know the job is also being done thoroughly. Highly recommend their service!
Cory Sinnwell is fantastic. He’s great with the pets, always pleasant and with a smile and goes a great job. He clearly loves what he does. It always makes me smile when I see Cory get out of his truck cause I know he is going to treat my house like it’s his own.
William W. is super professional and helpful. Great guy!
Jim and Avery were very professional and polite as always. They asked about any problems we may have had and took care of them. 10/10 experience every visit!
James was very nice and did a great job!
Great service and explanations for the different services 👍 👌
The techs have been friendly, efficient and helpful. However! OFFICE MANAGEMENT could use a shakeup. We get scheduled on days we’ve requested no service. They seem to be unable to schedule service on a regular route. Every billing needs a credit card review (which always goes thru). Our outside service is…
We have had great service with Orkin. Our Orkin Pro Jim Peterson is very helpful with answering my questions and he responds in a timely manner.
Nick Whitson-Is a great person. Very down to earth and explains everything well.
I used them for 6 years. Every year they raised my annual rate. Even though I had a locked in price for life, with a contract. Every year I had to spend 30 minutes or more on the phone telling them that they were over charging me. Then they would research it and correct it. The last time I called them, they did not…
Our pest control tech Gavin Ozmun is one of the most professional, thorough, and polite techs they have. Super personable, explains everything he's doing, answered all my questions and works extremely quickly! If there's anyone I can personally recommend it's definitely Gavin!
Nick Whitson has been excellent since servicing our building space. We were having issues with centipedes and he was able to use a granular method to fix our problem! We would highly recommend him!! He is always friendly, and happy to help out, and solve whatever problem we may have.
Carl S has been great to work with this year to get our pest control needs met!
Always courteous and on time!
Jim has been ensuring our business is pest free here in Burlington Iowa. Very professional and pleasant to work with.
Jim is the best
Indoor inspect treatment. Done by Carl Shulka. He does a fantastic job every time. Also does my sons and daughters homes.
Jim Peterson is always excellent and very friendly and reliable!
Our tech, Cory Sinnwell, was so courteous and thorough. He was very respectful of our home. I highly recommend using Orkin and Cory.
Corey Sinnwell does an excellent job. Always on time and very professional.
Cory Sinnwell is the best! Super friendly and professional with excellent service! Highly recommend!
We have had Orkin service monthly for over 35 years. There have been a few issues over the years but were always addressed courteously and professionally. Our current technician, Cory Sinnwell, is a pleasure to talk to and does everything necessary to work around our schedules each month to get the service completed in a timely manner.
Cory Sinnwell does a great job! Very kind and takes the time to listen to you're concerns, and will explain any questions you may have!
Showed up for the first appointment and they had to leave early because they forgot they had a meeting. Didn’t even finish with the service, but made sure to charge me! Not a great start. Edit: one month later, Orkin never reached out, and I just had a follow up service even worse than the first. Technician…
Awesome service! Craig is great!!!
Craig Bassett is nice and easy going. Takes corective criticism well.
Jimmy is always polite and professional.
Craig is always professional and takes great care of our office!
Professional and friendly service from our lady Alia. She always lets us know of other issues and asks how service is. Highly recommend.
We use Craig Bassett
We use Craig Bassett for our services. He does a fantastic job!
We use Craig Basset, he’s awesome and highly recommended!
I use them for my home and business and and have been very happy. Carl has been handling the house treatments for years and has been great to deal with.
We have had excellent service from Byron. He is informative and always helpful with our bug and past problems.
Craig Bassett does a great job and is very professional.
Carl S. did an amazing job at my house today! This was his first time out and Orkin’s second time. He was very thorough in his explanation! He took me around our house and property and explained what he was doing.
Craig Bassett is very good at his job and very personable when he is in our office!
Craig Bassett has been our exterminator for many years and has always been professional and courteous.
Alia is a courteous person, always asking if we have any issues or different needs. She is quick with her job and keeps us pest free.
Outstanding customer service! From the phone representative to the technician, they do an excellent job of explaining services and answering questions. We have not had any pest issues since beginning our service. Set up and automatic payment of our account is seamless. Editing to add: our technician, Cory Sinnwell,…
Byron was prompt with his notification of his arrival and appointment time. He was very personable and professional and then explained what he found during the treatment. He was efficient and also very kind.
Cory Sinwell is always professional and very friendly!
Carl D. provides excellent service and is very professional. No bugs in the house since they service.
Orkin has been wonderful to work with. We had a terrible wasp problem and they took care of them, along with keeping out all the other pests throughout the year. Carl S. has been wonderful to work with and he even took care of some pesky wasps that were trying to winter in our patio umbrella, which was not an easy…
Josh was very knowledgeable and shared information regarding my situation. I would highly recommend him.
Craig Bassett super friendly easy to work with
Craig Bassett does excellent work at Hand In Hand!
Craig Bassett takes care of our center at Hand In Hand! He is very caring, kind, and is willing to help with anything we have concerns about. He is personable to anyone he runs into here and makes sure to have friendly conversation every time he’s here while also getting his job done! Highly recommend Craig to anyone!
I’ve had a consistently great experience with Orkin. Rescheduling due to work conflicts has been easy. I like that in between services, if there is an issue, they will come out for an additional spray at no cost. I want to give a shout out to Cory S - he is absolutely amazing! So kind and respectful every time he…
Great experience from start to finish! Our pest technician, Cory Sinnwell, is professional, knowledgeable, and went above and beyond to make sure the job was done right. We highly recommend Orkin.
Our tech os Cory Sinwell. He is amazing! Very professional and personable. We look forward to his service calls. Cory takes the time to explain what he's doing and always makes recommendations. Since Cory been servicing us our insect and mice problems have gone away Definitely 5 Stars Keith and Rhonda
Alia is fantastic.
Alia is fabulous!
Alia does a great job and is very friendly
We are very satisfied with Orkin’s service, pest control. I especially appreciate how well Cory Sinnwell handles our dog. Great service and great customer service!
Cory Sinnwell does a great job! He’s very friendly and very knowledgeable! Would highly recommend him!
Carl Shulka does our routine services and has always done a great job.
Alia is great!! She always has a smile and ask is there anything else she can help with.
We love Orkins service! Even our dog! Our serviceman Corey is so patient with our dog who follows him around the whole time. We will be with Orkin a lot g time.
I’ve used Orkin for my home and business. They always do an amazing job and are extremely friendly. 10/10 for Nick Whitson, I would recommend him to everyone!
Jim did a good and fast job. Was happy with my service
Josh does a great job taking care of all of our pest control needs. He’s very professional, yet personable as well. 10/10
Gavin Ozmun did a fantastic job!
Alia Gale great job on the inspection and spraying for bugs, mouse traps checked during visit.
Josh is amazing tech he has helped keep our rodents away and helped get our ant colony to be gone!! Always a pleasure to talk with when he is here
Cory Sinnwell is our service guy and he is friendly, helpful and wonderful to work with!
Craig Bassett does a great job for us- very knowledgeable and pleasant to work with!
Great to work with, took care of the issue and haven’t had a problem since! Carl is always polite and professional.
Carl always does a great job & very nice too.
Great service by Cory S. Very professional.
Joshua Cunningham was very kind and knowledgeable and helped us find solutions to some problems we were having!
Gavin was awesome. He came in explained everything very well. He was super friendly and respectful
When we moved outside the city we started encountering bugs and critters that were not welcome in our new home. We started monthly services with Orkin and haven't had a problem since. Our regular guy, Carl, is awesome! Friendly, efficient, and keeps us in the know on other services, but isn't a pushy salesman…
Josh was here and sprayed the areas that we have seen ants for some time. He checks the floor traps each time and rebaits them if needed. Josh is friendly and ready to spray in areas that I ask him to.
We have used only Orkin in this house. Byron is great! Fast, efficient, and excellent communication.
Brett was very professional and helpful. I was very thorough throughout the entire house. I would definitely recommend.
Alia Gale is amazing and very pleasant to work with. Great worker and very detailed.
Jim service calls are always very good . We are very happy with this service. Mona and David Gates
Jacob Glenn is a great technician. He's fast, efficient, and friendly. He always does a fantastic job.
Byron Campbell was great to deal with.
Cory is always so friendly and I appreciate his attention to detail!
Excellent service The technician was very nice and explained the process . He did a Excellent job!! Thank you
They were very friendly and explained everything very throughly. Very pleased with their service
Great service and very professional
They aways call before. Do a great job controlling our pest problems. Always provide detailed report of the services they performed. We had a problem with Japanese lady beetles and the extra spray service worked wonders.
Great communication and service!
My home! Carl was EXCELLENT as always! He is always so kind and so thoughtful when he is here! ( VERY VERY THOROUGH AND RESPECTFUL TOO👏🏻
Jim is always great making sure there’s been no issues and always asks if there are concerns.
Shawn did a fantastic job explaining the process to me. He assured me everything is safe for my dog and even took the time to show my dog some love! He made it very personable and I appreciate that very much.
Our technician we have is knowledgeable and does a great, thorough job. Really like our regular technician assigned to do our pest control! No complaints about Orkin Service or technicians.
The guys who do the actual work do great work. But response from management is atrocious. I've been told on three separate occasions that somebody would be out to finish the bat work I paid for over a year ago, and nobody has ever come. Nobody from management has ever confirmed. And I still have bats. Like I said,…
Wonderful service!!!
The guys were professional, informative. Very polite, would recommend to anyone with any kind of pest problem.
I give Cory along with the other service techs 5 stars , they always are friendly and know their business.
Josh was great! A very personable, knowledgeable, and effective communicator. Thanks for your assistance today!!
Josh Nebraska did amazing job! He was very thorough. He was professional and helpful. I would definitely recommend him again!
Chad was on time, very professional, very courteous and very knowledgeable. Wish all contractors had his work ethic!
Orkin has been great!!!! Josh Nebraska the technician has taken care of our problems and has been very knowledgeable about all tbe questions weve had. i would recommend orkin to everyone
They were friendly and fast, and they did a good job.
Shawn was very professional and answered my questions. We would like to have him as our man to come every time. If he is on vacation or off the day he is coming, we will wait till he gets back to work. Don't send anyone else. Thanks, Bob Fox
We have clover mites coming in near windows. The rep was very nice and knowledgeable, but he soaked the window sills and walls so much there are visible drips in the paint. He said it would not damage the paint. Really hoping they fade or we’ll have to repaint everywhere. But glad he did a thorough job to hopefully get rid of them!
This is an annual service
Great service. Our technician is wonderful!
We have had orkin do our bug and insect extermination since 2016 and it's always been Jim. He is awesome, great customer service. He is always working with us on our schedule and thoroughly does the job! Love doing business with orkin, especially our orkin man, Jim!
Jimmy and Michael are always so nice, polite, friendly and professional. They always leave their clients the feeling security and assurance that our apartment/houses are free of the creepy crawlies. Orkin really does their job excellently.
Friendly
Jim is the best! Always friendly and knowledgeable. We appreciate him!
This is the second time I’ve used Orkin. They are professional, prompt, and easy to work with
Jos was super friendly and professional
I am happy to start services with Orkin. However, the price to me seems kind of high considering the fact that where I work is a hotel that we use Oregon and we only pay at the hotel $64 a month as I am paying just for Home $28 a month seems high for a small mobile home.
I have always used orkin only. They get the job done efficiently and effectively the first time. This was my first visit but I know without a doubt I won't have anymore issues. If you need a exterminator don't waste your time on any of the other guys, orkin is the best and only exterminator you should ever call!!!
Brett and Ben were both very nice and respectful. They explained everything to me and helped me understand what they were going to do and also the game plan for the future visits. Orkin was very quick to respond and schedule us. I would definitely recommend them.
I would like to eliminate Stink Bugs. They are prominent in my house.
Always have professional and polite service workers who arrive in a timely manner with all the solutions and answers to questions on how to prevent and ward off pesky field mice, gnats, and spiders.
The tech was extremely friendly and professional, and was phenomenal with my pets. She was knowledgeable and very thorough.
Our Orkin service man is great. Always on time, very friendly, and is efficient with spraying. Does not take long at all for the routine spraying and we don't have to leave the house while he does it (safe for people, not a mist, but a spray that is applied to interior perimeter of house). Cats got fleas and we just…
We chose to seek service as a precaution after moving in to our new home. What we've learned in a nutshell; 1. Proactive communication from Orkin does not exist. 2. Don't use auto pay. Payment in NOT generated by service completion. It will pull on the date THEY schedule you for regardless of whether a tech shows…
The service for my home inspection is done professional always.
The Orkin specialist was very nice and was here for a spider problem along with flies and fruit flies. I told her about a wasp problem in my back door. She said she saw it and would remove it, and spray so they won't come back. I was very impressed that she saw that in between my door. She was very thorough and…
The technician was very professional. She identified where they were entering the house. She explained everything and made sure we knew what we could do to prevent the issues going forwards
We hired Orkin for monthly service with the hopes of a set it and forget it pest control. Several no-shows and follow-up communication, engaged by us, to ensure the work was complete. They auto-billed but neglected to auto-work for paid services. Would not recommend, go with a better company.
Excellent rodent and misquote extermination. Wasps appear to be greatly reduced; I'm not sure how well the Carpenter ant extermination has worked yet. Our service has been professional and friendly.
Service is fine except they consistently arrive 2 hours earlier than the scheduled time.
The service done was superb. The service agent was really friendly and accommodating to questions. Im really looking forward to see how everything will work out at this point.
Shawn was very responsive to our requests on how to handle our big extermination. We have a 9 month old and a large dog both of whom require special care to avoid upsetting and Shawn did exactly what we discussed at the beginning of his visit. We were very pleased with his professionalism and knowledge.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 298 | $63–$128 |
| Spider extermination | 209 | $61–$136 |
| Bug & insect extermination | 186 | $71–$139 |
| Ant extermination | 176 | $79–$246 |
| Home inspection | 175 | $71–$173 |
| Rodent extermination | 165 | $79–$323 |
| Cockroach extermination | 103 | $81–$199 |
| Hornet & wasp extermination | 82 | $83–$246 |
