How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%85+6Craft & service penalty64−3.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREOrkin
Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #334Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.7★ from 1,874 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 301 Google reviews tagged “General pest inspection” · showing 280
Does and excellent job, Always making sure everything is done to expectations! Would definitely recommend!!
Nick Whitson did an excellent job during his visit. He truly went out of his way to make sure we were happy and that everything was taken care of properly. He was professional, friendly, thorough, and clearly cared about providing great customer service. It’s always appreciated when someone takes that extra step…
Kyle came to my house, explained everything they would look for and apply to my home. Very knowledgeable. Would highly recommend. Also got a free home inspection. Dillon was also very knowledgeable and explained everything very well. He found some moths and crickets in my attic and gave me options as well on how to take care of that if i wanted.
Jim does a great job and is very professional would recommend this company
Jim does a great job and is always on time and professional.
Jim has provided excellent service! He is always friendly and does great work.
Jimmy does a great job and is great with my animals.
Jim is excellent to work with at senior apartments and residents all like him.
Chris was outstanding, courteous, knowledgeable and very detail oriented!
Chris Rose is great! He is very helpful and patient
I have my house sprayed yearly by Orkin and they always do a wonderful job. Craig is always thorough and provides great service. Highly recommend Orkin!
Great, friendly, thorough service. Felt like family.
Chris Rose was very efficient. Also he was a pleasant young man.
Jimmy is amazing he does an awesome job. I love the work he does and haven’t had any problems with pests since he’s been here. He is so friendly and fun to talk to.
Two people came to my house, one was an inspector, the other was in charge of treating the house. Both were very personable and very professional.
Jim is awesome, as he is friendly while maintaining a professional attitude.
Thank you Avery L. for your smiling face and spectacular service. You are amazing.
Always pleasant, great service, always goes above and beyond. Jim is my guy!
Sir Nick was AMAZING! Super friendly and super helpful! Love to see more of him in the future!(with they way he does his job those pest will stay at bay)
We’ve had great experiences with Orkin as a whole over the years, but the last year with Nick as our technician have been outstanding. His communication, attitude, and friendliness are nothing short of stellar. Thank you as always, Nick!
We had a problem and we reached out to Brett K with Orkin and he has done an amazing job. We had a previous company for the last two years and we never saw a change if anything the problem got worse. Ever since Brett came into the home and made sure everything was taken care of and gave us a peace of mind. Brett…
My technician is James Avery and he is one of the sweetest and most honest person I've met in a long time. I can't say enough good things about him but let me tell you, he does his job perfectly and I wouldn't want anyone else. He representants the Orkin company so well they should be proud to have him! Thank you James Avery. See you again real soon!
Jim was very friendly and thorough, making sure to check if I had any specific treatment needs. Thanks!
Byron and Cassi were very professional and pleasant to work with!
Josh was very knowledgeable, friendly, and answered all of my questions. Treatment was quick and thorough.
Jim is amazing! He’s very personable when he comes and makes sure he gets the job done right!
We really like our service professional. He dotes on the dogs, is kind & courteous. He also consistently asks if we've had any issues. Byron is one of the best!!
William takes good care of my needs, and explains everything so well. He's polite and respectful.
Great service, friendly face. Jim does a great job explaining everything and has a really good knowledge about everything he does.
Jim is always amazing!
Jim is always on time, we never have any pest issues!
Jim did a great job! Very kid and good around the dogs and kids
Jim has always been very efficient, kind, and professional. Our business has never experienced any unwanted bug sightings in the three years I've been with the company so I know the job is also being done thoroughly. Highly recommend their service!
Cory Sinnwell is fantastic. He’s great with the pets, always pleasant and with a smile and goes a great job. He clearly loves what he does. It always makes me smile when I see Cory get out of his truck cause I know he is going to treat my house like it’s his own.
Jim does a great job of servicing our business. He is courteous and makes sure to not interrupt operations while taking care of us.
Jim and Avery were very professional and polite as always. They asked about any problems we may have had and took care of them. 10/10 experience every visit!
Jim from Orkin does a great job while he’s here! A+
Last June we had Orkin stop by to offer a free home inspection as bats had been reported in the area. John did a inspection and explained he did not see any signs of bat colony. We had R-49 insulation blown in, ridge guard installed, and some sealant of some entry points. Needless to say, I found out today from…
In my experience I have requested Jim to do my service around Keokuk County he does 💯 % good job.
Great service and explanations for the different services 👍 👌
We have had great service with Orkin. Our Orkin Pro Jim Peterson is very helpful with answering my questions and he responds in a timely manner.
Jim was great. He took his time and did a great job
Nick Whitson at the Cedar Rapids Office is an absolute pleasure to have come in to our office. We have had nothing but fantastic service from him. He was able to take care of our pest issues and keeps it maintained with a positive disposition every time we see him. He pays close attention to details, and is always…
Jim Petersen is always on time and very efficient. Keep up the good work.
Jim is great to work with! He’s reliable, thorough, and always makes sure the job is done right.
Showed up when stated. Did their work with a pleasant attitude. Notified me of what was done to the property and when it was done. Nick Whitson is the best Orkin staff member! Thank you Orkin.
I used them for 6 years. Every year they raised my annual rate. Even though I had a locked in price for life, with a contract. Every year I had to spend 30 minutes or more on the phone telling them that they were over charging me. Then they would research it and correct it. The last time I called them, they did not…
They are wonderful and kind and very prompt and personal.
Absolutely professional service from our technician Nick Whitson, guy had an amazing personality and even helped out with a spill in our store
Nick Whitson has been excellent since servicing our building space. We were having issues with centipedes and he was able to use a granular method to fix our problem! We would highly recommend him!! He is always friendly, and happy to help out, and solve whatever problem we may have.
Jim is the BEST! Always professional and reliable service!!
Carl S has been great to work with this year to get our pest control needs met!
Carl does an absolutely 100 percent, better than 100 percent. He is always so friendly, on time and does a wonderful job.
Carl Shulka is very professional and personal to deal with. Takes time to answer any questions you may have.
Always courteous and on time!
Great service and concern for us and the property by Cory Sinnwell!
Jim is the best
Jim Peterson is always excellent and very friendly and reliable!
After the most anxious day thinking I had a mouse infestation and was extremely worried having a new born baby...... I decided to call ORKIN and they sent out a man named Willam Wilson and he has made me feel so much better he went around my home inside and out even my garage spraying and making sure he could see…
Nick Whitson is great to work with. He is always pleasant, informative and very professional.
Cory is amazing!
Carl has been doing my pest control in and out doors for a few years now! He’s great, listens to all my concerns, finds solutions and gets the job done!
Showed up for the first appointment and they had to leave early because they forgot they had a meeting. Didn’t even finish with the service, but made sure to charge me! Not a great start. Edit: one month later, Orkin never reached out, and I just had a follow up service even worse than the first. Technician…
Easy to schedule, have general spray done every other month. Cory Sinnwell is my guy that comes out and he is always very friendly and cordial and is thorough, and gives a run-down on how things are looking whenever he comes. Definitely recommend
Craig Bassett is nice and easy going. Takes corective criticism well.
Craig Bassett is knowledgeable, friendly great service. Takes concerns and solves them
Nick Whitson is really knowledgeable and always looking to improve services
Carl did a great job
Professional and friendly service from our lady Alia. She always lets us know of other issues and asks how service is. Highly recommend.
Craig is the best!
We use Craig Bassett
We use Craig Bassett for our services. He does a fantastic job!
We use Craig Basset, he’s awesome and highly recommended!
I use them for my home and business and and have been very happy. Carl has been handling the house treatments for years and has been great to deal with.
Craig Bassett is very good at his job and very personable when he is in our office!
Craig Bassett has been our exterminator for many years and has always been professional and courteous.
Byron from Orkin is always polite, professional, patient to listen. He sprayed in details by opening each window and sliding door, even the corner of the utility room. I appreciated you!
Cory Sinnwell has been our Orkin service provider for years. He is knowledgeable, courteous and a true professional in all aspects. He is like a member of our family. We have had other technicians over the years but Cory has been the best. As a result, Orkin gets our highest rating.
Amazing service with Jimmy every time! Highly recommend.
Outstanding customer service! From the phone representative to the technician, they do an excellent job of explaining services and answering questions. We have not had any pest issues since beginning our service. Set up and automatic payment of our account is seamless. Editing to add: our technician, Cory Sinnwell,…
Craig Bassett was very professional and would highly recommend
Byron was prompt with his notification of his arrival and appointment time. He was very personable and professional and then explained what he found during the treatment. He was efficient and also very kind.
CRAIG BASSETT IS ALWAYS PROMPT AND FRIENDLY.
Been having Orkin come to our house for five years now since we built in 2020. We have had no issues with bugs. I trust our technician so much with my kids & pets. They all love when Corey Sinnwell comes. Highly recommend!
Carl D. provides excellent service and is very professional. No bugs in the house since they service.
Orkin has been wonderful to work with. We had a terrible wasp problem and they took care of them, along with keeping out all the other pests throughout the year. Carl S. has been wonderful to work with and he even took care of some pesky wasps that were trying to winter in our patio umbrella, which was not an easy…
Craig was great! On time and explained what he was doing and how it was good for us. I will continue to do business with orkin
Working with Orkin has been absolutely amazing in our community. Our tech Craig B. Truly does a great job. If I need anything unscheduled or have a question he always responds quickly.
Craig Bassett did my inspection. He was on time and very pleasant. He was quick and honest about his findings. Although I am not in need of more service at this time he gave me great advice for future services for spring and summer. Would highly recommend.
Craig Bassett does excellent work at Hand In Hand!
Craig Bassett takes care of our center at Hand In Hand! He is very caring, kind, and is willing to help with anything we have concerns about. He is personable to anyone he runs into here and makes sure to have friendly conversation every time he’s here while also getting his job done! Highly recommend Craig to anyone!
Great experience from start to finish! Our pest technician, Cory Sinnwell, is professional, knowledgeable, and went above and beyond to make sure the job was done right. We highly recommend Orkin.
Jimmy does a fantastic job and is always a join to work with.
Jacob Glenn is an excellent provider and has helped us with prevention. He is always cheerful and professional.
Craig Bassett is always so curtious and friendly while servicing our office building. I appreciate his awareness and kindness.
We love having Carl come out and take care of our bug issues! We highly recommend Carl and Orkin pest control.
Alia is fantastic.
Alia is very good
Alia is fabulous!
We are very satisfied with Orkin’s service, pest control. I especially appreciate how well Cory Sinnwell handles our dog. Great service and great customer service!
Cory Sinnwell does a great job! He’s very friendly and very knowledgeable! Would highly recommend him!
Alia is great!
Craig Bassett is great! Always takes care of our buildings and willing to help us if we ever have additional requests.
Will does a great job, is timely, courteous, and knowlegeable. Thank you!
We have used Orkin for several years for bi-monthly home insect protection and mitigation. They are prompt, efficient and not expensive. The technician, Cory Sinwell, is our guy. He is excellent at explaining what he is doing and provides details on the ingredients of the application. Most importantly, he is…
We love Orkins service! Even our dog! Our serviceman Corey is so patient with our dog who follows him around the whole time. We will be with Orkin a lot g time.
Wonderful service and always very friendly
Cory was kind and courteous. He reminded me of bugs and mice that may want to find a warm place to stay as the temps drop. Greatly appreciated his knowledge and patience.
Great experience all around from Craig Bassett!!
My company uses Orkin Services provided by Craig Bassett. He’s a great representative of your company!
Carl has been my Orkin guy the past 4 years, he’s the best!
Alia Gale great job on the inspection and spraying for bugs, mouse traps checked during visit.
Carl has serviced our properties for several years and has always done an exemplary job. He does not rest until every problem is solved and the customer is completely satisfied. I highly recommend Carl for your pest control needs.
Josh is amazing tech he has helped keep our rodents away and helped get our ant colony to be gone!! Always a pleasure to talk with when he is here
I have been very happy with my monthly pest control service by Cory Sinnwell. He is always on time, gives me feedback on each visit, and answers any questions I have.
Craig Bassett does a great job for us- very knowledgeable and pleasant to work with!
Craig Bassett is prob hands down the best Orkin man there is.
Josh is always super friendly and informative. Thank you for doing your best to keep our store bug free!
Byron was a Very nice service technician. Went through everything very thoroughly and explained the whole process. In and out very quickly and did a great job!
Carl is the best. Always on time and tells me what’s going on with any potential pest issues. Highly recommend him to service your home!!
Corey is our Orkin representative and he is one of the best. He’s friendly, professional and very efficient when he is at our home. I like that Orkin is very responsive to schedule change requests and how they keep us updated at all times.
The best orkins technician period.
Gavin was awesome. He came in explained everything very well. He was super friendly and respectful
We’ve been customers of Orkin for years and are on Cory Sinnwell’s route. Cory is always punctual, courteous, and professional. We haven’t had many pest issues, but Cory has been very responsive to the few that have come up in that time. We appreciate him!
We have used only Orkin in this house. Byron is great! Fast, efficient, and excellent communication.
Cory Sinnwell has been our Orkin service person for years, and has always done an outstanding job. He is prompt, extremely courteous, and very professional and knowledgeable. We hope he remains our service provider for years to come!
Alia gale is excellent and friendly
Alia gale continues to provide excellent service.
Alia gale is an amazing worker. She always is upfront and honest about whats getting done and what needs done. Thank you
Alia Gale is amazing and very pleasant to work with. Great worker and very detailed.
Our service tech Carl is great! On time, knowledgeable and friendly.
Byron Campbell was great to deal with.
Cory Sinnwell is always very friendly and gets the job done in a timely manner.
Our technician is Cory who does a fantastic job. He let's us know eta in a timely fashion. If we have questions , he explains things very well. Very pleasant , polite. All in all, great guy & service !
Excellent service The technician was very nice and explained the process . He did a Excellent job!! Thank you
Great service and very professional
Competent, friendly, quick service.
They aways call before. Do a great job controlling our pest problems. Always provide detailed report of the services they performed. We had a problem with Japanese lady beetles and the extra spray service worked wonders.
Great communication and service!
Great service
Jim is always great making sure there’s been no issues and always asks if there are concerns.
They did a good job. They are always polite.
Shawn did a fantastic job explaining the process to me. He assured me everything is safe for my dog and even took the time to show my dog some love! He made it very personable and I appreciate that very much.
Cory is the best. Knowledgeable, great customer service skills and gets the job done.
Great experience and the representative was VERY nice and professional! He explained everything very well and did a great job. UPDATE... Dealing with Orkin Corporate and even Local Office is horrible! I have canceled my service after completing the 1 year contract because I can seldom reach them by phone (rings…
Carl is the best. He was friendly and answered all my questions!
Professional and on time!
Our technician we have is knowledgeable and does a great, thorough job. Really like our regular technician assigned to do our pest control! No complaints about Orkin Service or technicians.
Jim is always very thorough and takes care of any problems I have.
The guys who do the actual work do great work. But response from management is atrocious. I've been told on three separate occasions that somebody would be out to finish the bat work I paid for over a year ago, and nobody has ever come. Nobody from management has ever confirmed. And I still have bats. Like I said,…
My mom had called orkin to come out to my house to exterminate mice. They came out and inspected the house and gave me a quote to get rid of them. It was a lot of money to spend on it but we needed the mice gone. We signed the contract and when they came out they sealed the house up but never got rid of the mice so…
Average at best do not go out of their way and it’s the same old issues week after week. Complained twice was told someone would call me back, it never happened either time.
I was hoping to be present when they plugged mouse holes. It was done in my absence. They charged a lot. Hard to give an accurate review that early. Another service performed not mentioned in the list below is general insect termination.
Jimmy Petersen is very professional and gives us great service!
The technicians are always personable and focused on they're priorities!
Josh was great! A very personable, knowledgeable, and effective communicator. Thanks for your assistance today!!
Josh is professional and friendly
Chad was on time, very professional, very courteous and very knowledgeable. Wish all contractors had his work ethic!
Some of the trap inspections were none contact. Meaning i was not informed of their presence nor what was found .Now ,I realize this was during COVID So i will cut some slack .this reasent inspect was spot on .Employee knocked on door to inform me he is inspecting traps and informed me of the results.GREAT JOB!
They did a wonderful job and the service person was excellent and explained everything ,thank you going to be using you again.
Job well done
Nobody ever showed up but yet you want me to review your service?!?! How about a big 1 star because you can't receive 0
Our tech was very knowledgeable about her task and was very efficient
Great service. Our technician is wonderful!
Josh is always very friendly and shared news about anything he finds.
We live in a slab home so especially in the spring, ants can easily invade; it’s also the time for wasps to begin building their nests. Orkin has done a fantastic job of eliminating and keeping our home free of any infestations. Dependable, reasonable rates and service tech very pleasant and knowledgeable.
Both service reps that came out were very helpful and happy to answer any questions I had.
We had a little schedule issue for the quick appointment we added late Friday. They were responsive to still get what we needed done the same day as the appointment and get us going again. Thank you for you help.
Jim was timely, professional and responsive. Like having the same reliable person in my home!
My irking man is very nice, professional and does a great job.
Jim is the best! Always friendly and knowledgeable. We appreciate him!
Jim was great with our pets and made sure to get as much sprayed as possible
From the first phone call to the most recent service Orkin has proven to be the best around! Jim Peterson was very nice, explained to me what exactly he was going to do! Executed the service very well! Now we wait 7-10 days to be sure our problem is solved! I truly believe Orkin is the one to chose! THANK YOU JIM!
The were respectful and made sure that what they were doing was ok among every step of the process
Josh was on time, friendly, and professional! highly recommend them.
Excellent service. I appreciate the timely text messages notifying us of when they’ll arrive for the monthly service. Every representative has been polite and personable. Very impressed. Thank you.
I have always used orkin only. They get the job done efficiently and effectively the first time. This was my first visit but I know without a doubt I won't have anymore issues. If you need a exterminator don't waste your time on any of the other guys, orkin is the best and only exterminator you should ever call!!!
Shawn Faulk did a wonderful job and was very professional and friendly.
Brett and Ben were both very nice and respectful. They explained everything to me and helped me understand what they were going to do and also the game plan for the future visits. Orkin was very quick to respond and schedule us. I would definitely recommend them.
I would like to eliminate Stink Bugs. They are prominent in my house.
Always have professional and polite service workers who arrive in a timely manner with all the solutions and answers to questions on how to prevent and ward off pesky field mice, gnats, and spiders.
The tech was extremely friendly and professional, and was phenomenal with my pets. She was knowledgeable and very thorough.
We chose to seek service as a precaution after moving in to our new home. What we've learned in a nutshell; 1. Proactive communication from Orkin does not exist. 2. Don't use auto pay. Payment in NOT generated by service completion. It will pull on the date THEY schedule you for regardless of whether a tech shows…
The service for my home inspection is done professional always.
We hired Orkin for monthly service with the hopes of a set it and forget it pest control. Several no-shows and follow-up communication, engaged by us, to ensure the work was complete. They auto-billed but neglected to auto-work for paid services. Would not recommend, go with a better company.
The man checked the gue boards and sprayed for bugs. Very professional.
Excellent rodent and misquote extermination. Wasps appear to be greatly reduced; I'm not sure how well the Carpenter ant extermination has worked yet. Our service has been professional and friendly.
I have nothing but good things to say. There has been a big change since they have come into our home and start working on our problems. And I'm sure by the end of our time with them we will no longer have a problem Orkin are the people to call.
Our Orkin guy is so good with our dog. Everytime he comes over our German Shepard get so excited. He lets her following him around and is so caring. 10/10 recommend.
The service done was superb. The service agent was really friendly and accommodating to questions. Im really looking forward to see how everything will work out at this point.
Merle was great! Very quick and efficient. Knew what he was talking about. Appreciated his information
Excellent technician! Business office is getting better but still needs improvements!
Great
We like the service you provide but you need to give a few days notice of the time range you think you come like you use to. Other than the day you are coming we just get notice that you are on the way. That is not good enough for our busy schedules.
Carl was very knowledgeable. Did a thorough job. ****Update: first service since the initial inspection was canceled. Received an email notification of when the service was scheduled to be performed a few days ahead. Email stated service person would be to my home between 8am and 10am. At 9:47am I received an email…
Friendly service with knowledgeable people
Great service and always help when I have a question.
Very professional and on time
Joseph was very professional & helpful. I appreciated the excellent customer service!
Service done promptly and in a professional manner
We have a regular service that includes visits every other month. This month the technician proactively asked if we wanted to reschedule to avoid a snowstorm.
Thank you! Great service!
Tech was friendly, knowledgeable and in and out quickly.
I called them and they came within 3 hours on a Saturday, the guy we had was super nice, answered all of my questions and walked us through the process step by step and it was all done within about 40 min or less.
I’m not sure if their computer system is flawed or if they are just lacking communication, but the last two weeks we have had to reschedule our service twice and THREE times have either missed the service due to being told the wrong date/time, or had the tech just not show up at all. Extremely inconvenient.
The Orkin technician did a great job!
Excellent Very detailed inspection and application. Both inside and outside of the house. Very knowledgeable and professional service.
Our Orkin man is always so kind and courteous as well as prompt! He listens to any questions or concerns we have, quickly checks it out and reassures us the problem is fixed. We recommend him to everyone!
My home was thoroughly inspected and treated against mice and ants. Great job, Orkin!
Nice young man was very professional and cordial. Seemed well versed in his job.
He was very professional and kind. He listened to my concerns and even took the time to explain what he did on the phone to my husband while he was at work. He made sure to explain in detail what he was doing and made sure it was all pet/kid friendly. Thank you to the business of Orkin! I definitely would recommend…
Inspection was well done. Quote did not match contract, but was corrected. 3 times were scheduled & didn't show up without a call. Overall satisfaction will depend on results
Carl came out today and did an amazing job. I voiced all of my concerns and he met everything I could have asked for. Even went into the small cellar under the house (something I’d never do unless I had to re-ignite the water heater) and made sure everything was taken care of. Couldn’t have possibly asked for…
I am so happy I called Orkin! Recently moved into a house and discovered we had a pill bug invasion in our house. Carl Shulka was very professional! He answered all my questions and went up and beyond my expectations! He even removed an old mouse trap and set new JUST IN CASE! I highly recommend Carl and Orkin!
Very friendly and thorough
Routine treatments for home in heavily wooded area. Our regular tech is friendly, thorough and answers any questions we have.
As usual very professional and personable.
Great people!
Our technician arrived on time and made sure I understood everything that was going on. He even helped me figure out what hangs out at our deck downstairs. He couldn't confirm but was pretty sure it may be bats hanging outside yuk! But can't wait to get rid of these critters. We would definitely refer Orkin.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 298 | $63–$128 |
| Spider extermination | 209 | $61–$136 |
| Bug & insect extermination | 186 | $71–$139 |
| Ant extermination | 176 | $79–$246 |
| Home inspection | 175 | $71–$173 |
| Rodent extermination | 165 | $79–$323 |
| Cockroach extermination | 103 | $81–$199 |
| Hornet & wasp extermination | 82 | $83–$246 |
