How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%85+6Craft & service penalty64−3.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREOrkin
Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #334Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.7★ from 1,874 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for spider extermination
Clear ✕All 211 Google reviews tagged “Spider extermination” · showing 120
Corey was great like always!
Jim Peterson always does a great job calling in advance when he plans to come by based on their schedule. Always pleasant, and timely. I wouldn’t want anyone else doing the job! Thanks for a great service!
Jimmy does a great job and is great with my animals.
Chris was outstanding, courteous, knowledgeable and very detail oriented!
Chris Rose is great! He is very helpful and patient
I really enjoy when Jim does come to service my home he does his job and does it well.
Chris Rose was very efficient. Also he was a pleasant young man.
Jim is a friendly and professional representative. He always does a great job and is thorough. Highly recommended!
Been using orkin for a little bit and Jim has always been awesome, for taking care of anything from insects, to termites to even rodents.
Always pleasant, great service, always goes above and beyond. Jim is my guy!
Jim is very friendly! His work is thorough, efficient and great!
Jim provides good service and is reliable and has a good personality.
We really like our service professional. He dotes on the dogs, is kind & courteous. He also consistently asks if we've had any issues. Byron is one of the best!!
William takes good care of my needs, and explains everything so well. He's polite and respectful.
Cory Sinnwell is fantastic. He’s great with the pets, always pleasant and with a smile and goes a great job. He clearly loves what he does. It always makes me smile when I see Cory get out of his truck cause I know he is going to treat my house like it’s his own.
The techs have been friendly, efficient and helpful. However! OFFICE MANAGEMENT could use a shakeup. We get scheduled on days we’ve requested no service. They seem to be unable to schedule service on a regular route. Every billing needs a credit card review (which always goes thru). Our outside service is…
They are wonderful and kind and very prompt and personal.
Carl Shulka is very professional and personal to deal with. Takes time to answer any questions you may have.
Carl is who services my house. He’s amazing.
Great service and concern for us and the property by Cory Sinnwell!
Jim is the best
Indoor inspect treatment. Done by Carl Shulka. He does a fantastic job every time. Also does my sons and daughters homes.
Jim Peterson is always excellent and very friendly and reliable!
Cory Sinnwell is the best! Super friendly and professional with excellent service! Highly recommend!
Showed up for the first appointment and they had to leave early because they forgot they had a meeting. Didn’t even finish with the service, but made sure to charge me! Not a great start. Edit: one month later, Orkin never reached out, and I just had a follow up service even worse than the first. Technician…
We use Craig Bassett
We use Craig Bassett for our services. He does a fantastic job!
We use Craig Basset, he’s awesome and highly recommended!
Craig Bassett is very good at his job and very personable when he is in our office!
Craig Bassett has been our exterminator for many years and has always been professional and courteous.
Cory Sinnwell has been our Orkin service provider for years. He is knowledgeable, courteous and a true professional in all aspects. He is like a member of our family. We have had other technicians over the years but Cory has been the best. As a result, Orkin gets our highest rating.
Amazing service with Jimmy every time! Highly recommend.
Orkin has been wonderful to work with. We had a terrible wasp problem and they took care of them, along with keeping out all the other pests throughout the year. Carl S. has been wonderful to work with and he even took care of some pesky wasps that were trying to winter in our patio umbrella, which was not an easy…
Craig Bassett does excellent work at Hand In Hand!
Craig Bassett takes care of our center at Hand In Hand! He is very caring, kind, and is willing to help with anything we have concerns about. He is personable to anyone he runs into here and makes sure to have friendly conversation every time he’s here while also getting his job done! Highly recommend Craig to anyone!
We are very satisfied with Orkin’s service, pest control. I especially appreciate how well Cory Sinnwell handles our dog. Great service and great customer service!
Cory Sinnwell does a great job! He’s very friendly and very knowledgeable! Would highly recommend him!
Carl Shulka does our routine services and has always done a great job.
Carl has been great.
Josh is amazing tech he has helped keep our rodents away and helped get our ant colony to be gone!! Always a pleasure to talk with when he is here
Gavin was awesome. He came in explained everything very well. He was super friendly and respectful
Josh was here and sprayed the areas that we have seen ants for some time. He checks the floor traps each time and rebaits them if needed. Josh is friendly and ready to spray in areas that I ask him to.
Jim service calls are always very good . We are very happy with this service. Mona and David Gates
Byron Campbell was great to deal with.
Excellent service The technician was very nice and explained the process . He did a Excellent job!! Thank you
Great customer service!! Corey our Technician always does a fabulous job he’s kind and courteous!!! Great guy
They aways call before. Do a great job controlling our pest problems. Always provide detailed report of the services they performed. We had a problem with Japanese lady beetles and the extra spray service worked wonders.
Great communication and service!
My home! Carl was EXCELLENT as always! He is always so kind and so thoughtful when he is here! ( VERY VERY THOROUGH AND RESPECTFUL TOO👏🏻
Great service
Jim is always great making sure there’s been no issues and always asks if there are concerns.
They were able to get me serviced right away. I really appreciated that prompt service.
Shawn did a fantastic job explaining the process to me. He assured me everything is safe for my dog and even took the time to show my dog some love! He made it very personable and I appreciate that very much.
Corey always does a great job! We appreciate his service!
Great experience and the representative was VERY nice and professional! He explained everything very well and did a great job. UPDATE... Dealing with Orkin Corporate and even Local Office is horrible! I have canceled my service after completing the 1 year contract because I can seldom reach them by phone (rings…
Our technician we have is knowledgeable and does a great, thorough job. Really like our regular technician assigned to do our pest control! No complaints about Orkin Service or technicians.
Fast friendly and professional Orkin made there visit to my home and took care of all my pest controll needs. I recommend Orkin for all of yours.
The guys who do the actual work do great work. But response from management is atrocious. I've been told on three separate occasions that somebody would be out to finish the bat work I paid for over a year ago, and nobody has ever come. Nobody from management has ever confirmed. And I still have bats. Like I said,…
Very very good service very friendly and quick!
Updated review, October 2023– I continue to be happy with the technicians who have cared for my property. Josh (and Merle, my previous Orkin tech) makes the treatment for spiders quick and painless from my perspective. He’s always very professional, polite and friendly. The scheduling of my appointments however, is…
Wonderful service!!!
Average at best do not go out of their way and it’s the same old issues week after week. Complained twice was told someone would call me back, it never happened either time.
Josiah was wonderful and thorough, especially with spider webs. Thank you!
The guys were professional, informative. Very polite, would recommend to anyone with any kind of pest problem.
They are always friendly and professional, but when I try to tell them about changes to our schedule, it is difficult to get in touch with someone in a timely manner.
Josh was great! A very personable, knowledgeable, and effective communicator. Thanks for your assistance today!!
Josh is professional and friendly
Very professional service technician. Thank you 😊
Great service. Our technician is wonderful!
Great guy
Both service reps that came out were very helpful and happy to answer any questions I had.
Friendly
I have always used orkin only. They get the job done efficiently and effectively the first time. This was my first visit but I know without a doubt I won't have anymore issues. If you need a exterminator don't waste your time on any of the other guys, orkin is the best and only exterminator you should ever call!!!
Shawn Faulk did a wonderful job and was very professional and friendly.
Always have professional and polite service workers who arrive in a timely manner with all the solutions and answers to questions on how to prevent and ward off pesky field mice, gnats, and spiders.
I don't recommend this company. I was extremely shocked to observe the worker pull out two thin sticky board cards out of his pocket supposedly to be his treatment mice. He then sprayed the solution skipping half of the space. It's a joke. Never again.
The tech was extremely friendly and professional, and was phenomenal with my pets. She was knowledgeable and very thorough.
We chose to seek service as a precaution after moving in to our new home. What we've learned in a nutshell; 1. Proactive communication from Orkin does not exist. 2. Don't use auto pay. Payment in NOT generated by service completion. It will pull on the date THEY schedule you for regardless of whether a tech shows…
The service for my home inspection is done professional always.
We hired Orkin for monthly service with the hopes of a set it and forget it pest control. Several no-shows and follow-up communication, engaged by us, to ensure the work was complete. They auto-billed but neglected to auto-work for paid services. Would not recommend, go with a better company.
Nice guy, good advice
We have Orkin treat the outside of our house several times a year to keep bugs from getting inside. They are always prompt, courteous and do a great job. Our technician is very friendly. I like that they communicate when he is on the way and when he arrives.
Terrible company, terrible service, unauthorized rescheduling of appointments, service techs clueless to pest questions. All around horrible experience working with Orkin. Will NEVER do it again.
Excellent technician! Business office is getting better but still needs improvements!
We like the service you provide but you need to give a few days notice of the time range you think you come like you use to. Other than the day you are coming we just get notice that you are on the way. That is not good enough for our busy schedules.
Carl was very knowledgeable. Did a thorough job. ****Update: first service since the initial inspection was canceled. Received an email notification of when the service was scheduled to be performed a few days ahead. Email stated service person would be to my home between 8am and 10am. At 9:47am I received an email…
They are great, very professional and polite
Friendly service with knowledgeable people
Jimmy is an excellent technician. He’s courteous, follows covid protocol and always offers additional help if I need it.
Great service and always help when I have a question.
Joseph was very professional & helpful. I appreciated the excellent customer service!
Service done promptly and in a professional manner
Mediocre service that we were roped into a year contract with because that is the only way they would come deal with our mouse problem. Our tech is a nice guy, but very lack-luster in his approach. Appts auto-scheduled less than 24 hours in advance, so I almost always had to reschedule, which you have to do by…
Terrific technician, personable, efficent, and very knowlegable. A great experience!!
Amazing service by Jim who does what he does best but above all an outstanding human being. Thank you Jim and thank you Orkin for great service.
Thank you! Great service!
Great job! Very fast and efficient, thank you
Chad was really nice! He took the time to listen to my concerns and was very thorough with spraying the perimeter of my condo (storage rooms, garage and patio included). Extremely happy with my experience from start to finish!
Tech was friendly, knowledgeable and in and out quickly.
I called them and they came within 3 hours on a Saturday, the guy we had was super nice, answered all of my questions and walked us through the process step by step and it was all done within about 40 min or less.
Rob was great. Very informative.
We have asked multiple times for prior notice of day on inspection/treatment. We have provided access keys to multiple technicians for entry to our home. We are now retired and home most days, but Orkin cannot hear our request for prior notice to their arrival, which is never on the same day or time as the previous…
The Orkin technician did a great job!
Excellent Very detailed inspection and application. Both inside and outside of the house. Very knowledgeable and professional service.
Very professional and efficient
Amazing experience, very nice and very friendly!
Awesome service my house was destroyed from the derecho but I currently am living pest free again
Merle is Aces and a real professional. He's a great representative for Orkin.
Very professional and responsive. Thanks for the great service.
Took care of the spider webs and sprayed around our place. Also took the time to spray the hallway of our apartment where we were battling wasps.
Carl was extremely personable, kind, knowledgeable, friendly, and helpful. Great experience!
I am truly happy with the service provided today. Brett? was very professional and provided insight into what he was doing. He listened to me and didn't make me feel superfluous.
Jimmy is always very helpful
Carl came out today and did an amazing job. I voiced all of my concerns and he met everything I could have asked for. Even went into the small cellar under the house (something I’d never do unless I had to re-ignite the water heater) and made sure everything was taken care of. Couldn’t have possibly asked for…
I have not seen a spider since their first visit! That's amazing since the derecho we had in August 2020 took all our trees
Have been trying to cancel my service and continue to be told that my service can only be canceled by a manager but the manager is never around and does not call back. Whoever answers the phones there is also rude. The service itself was good and the techs were friendly.
I am so happy I called Orkin! Recently moved into a house and discovered we had a pill bug invasion in our house. Carl Shulka was very professional! He answered all my questions and went up and beyond my expectations! He even removed an old mouse trap and set new JUST IN CASE! I highly recommend Carl and Orkin!
Quick service, kind and respectful service! Thankyou!
Very friendly and thorough
As usual very professional and personable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 298 | $63–$128 |
| Spider extermination | 209 | $61–$136 |
| Bug & insect extermination | 186 | $71–$139 |
| Ant extermination | 176 | $79–$246 |
| Home inspection | 175 | $71–$173 |
| Rodent extermination | 165 | $79–$323 |
| Cockroach extermination | 103 | $81–$199 |
| Hornet & wasp extermination | 82 | $83–$246 |
