Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Orkin

El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.8★ from 1,320 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 77% of wildlife removal services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 72% of wildlife removal services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 78% of wildlife removal services.B
78

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.203
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$196
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#77 / 137
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 203 Google reviews tagged “Cockroach extermination” · showing 20

PeterLocal Guide · 281 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

I switched to Orkins after bad experience with prior pest control services as they had inconsistent visits. Orkins is far worse! Their treatments are not effective whatsoever! I have the same issues with scorpions and outdoor mice, and whatever they are doing is not touching the problem! They are very nice people,…

Paid $200+OverpricedRodent exterminationGeneral pest inspectionCockroach extermination
LennieLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They are always on time, very professional, and very thorough. I highly recommend them.

Rodent exterminationTermite inspectionTermite extermination
VickieLocal Guide · 135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The technician Julian was professional and committed to giving me great service. What impressed me most was that he listened to my concerns and acted on them. Number one in my opinion.

Great priceHome inspectionHornet & wasp exterminationSpider extermination
Fernando2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great prompt service. Friendly personnel

Paid $100–120Reasonable priceCockroach exterminationAnt extermination
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jose is awesome and knows exactly what has to be done! Immanuel was great as well and will be missed but Jose knows her job and is dependable sufficient and an all around kind person.

Great priceSpider exterminationCockroach exterminationBug & insect extermination
Maria10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The tech you sent me was very courteous and arrived on time. He treated the perimeter of the house to prevent termites from damaging the supporting structure of our home. He did meticulous work drilling deep into the ground to inject a foam which destroys their colonies. He covered all the holes and swept up any…

Paid $40–60Reasonable priceTermite exterminationCockroach exterminationAnt extermination
Patricia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Emmanuel Gonzalez just finished. I can’t say enough wonderful things about him, and ORKIN! Thanks for always being so courageous and always for a job well done.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Value
Jeff12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Thorough, efficient and friendly service.

Spider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
RitaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Courteous and efficient! Super service each time. I have Orkin service since 7 years and never had nor have any regrets! Emmanuel is the best, very efficient, polite and explains questions I at times have. Thank you Emmanuel !!!!!!

Hornet & wasp exterminationSpider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ne-bah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Orkin is great. Our Orkin Pro Emmanuel is amazing! He’s very professional and nice. I have been with them for a year and will continue to be a customer with them.

Paid $100–120Reasonable priceMosquito exterminationCockroach exterminationBug & insect extermination
Beatrice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Punctual, courteous technician, efficient

Flea & mite exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David is always great! He’s friendly, thorough, and always does a great job answering any questions or accommodating. Thank you David! :)

Paid $40–60Great priceHome inspectionCockroach extermination
Airscore85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Professional and working to solve the problem

Great priceCockroach exterminationAnt extermination
Delilah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cody was friendly, professional, knowledgeable, and patient with my questions about services and pets. He sprayed every room and was very considerate in asking if it was okay to enter all rooms. He also asked to see if I had any concerns. Best service ever!

General pest inspectionCockroach extermination
Carmen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excelente servicio !! Un gran profesionalismo de Cody McCuan 👌

Cockroach exterminationAnt extermination+ Punctuality
RossLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very thorough and friendly. Great service.

Hornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our technician, Emmanuel, did an extraordinary job spraying our home and yard for pests. He was polite, efficient and did an excellent job.

General pest inspectionMosquito exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Belinda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Julian was very professional and thorough in treating our home for insects and other bugs. I hope we are able to continue with his service.

General pest inspectionCockroach exterminationBug & insect extermination
Ralph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional, and very knowledgeable.

Home inspectionSpider exterminationGeneral pest inspection+ Professionalism
ElenaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Here is my updated ewview: My new tech is Oscar and he is very thorough. He goes above and beyond, just as expected and advertised. He even went on my roof to check on things. He is respectful and very knowledgable. I would highly recommend Orkin now. I did not receive the service that is advertised. First…

General pest inspectionCockroach exterminationAnt extermination− Responsiveness− Punctuality

Show more cockroach extermination reviews (183 more) →

Price

$110+3% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 62%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination225$76–$246
General pest inspection214$63–$126
Cockroach extermination203$79–$196
Spider extermination168$58–$136
Bug & insect extermination102$71–$144
Mosquito extermination84$66–$106
Rodent extermination73$75–$323
Home inspection66$68–$161

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