Pest control service · El Paso, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#203 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★1,320 Google reviews · 16 photos
90%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$110typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Orkin 4.8 out of 5 based on 1320 reviews, with the owner responding to 93% of them. Customers frequently praise the professionalism, punctuality, and thoroughness of technicians during inspections and treatments for pests like ants, bees, and scorpions. However, recurring criticisms in lower-rated reviews highlight issues with appointment scheduling, missed visits, and billing practices that include unauthorized charges and difficulty reaching customer service for cancellations.
Google rating: 4.8 out of 5 from 1,320 reviews (90% five-star).
Reviews on this page: 1,320 Google reviews (719 with written comments, 2 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 30, 2026.
Service: Wildlife serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
OrkinWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 77/100 on this factor. Category median: 93.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 72/100 on this factor. Category median: 90.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 68/100 on this factor. Category median: 97.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 78/100 on this factor. Category median: 90.B
78
Bar = this company · dark tick = category median.
Star ratings
1,320 Google reviews we collected
4.8of 5
5 stars1,19090%
4 stars534%
3 stars212%
2 stars141%
1 star423%
Praise vs complaints
Phrases our text analysis found in 719 written reviews
96%praise
Praise1,05896%
Complaints434%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1923%
Reasonable5062%
Overpriced45%
Not sure810%
$110+3% vs typical wildlife removal services
Middle half of what 59 customers paid ($66–$173) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43439%
Quality & results24923%
Speed & response18217%
Communication989%
Would recommend787%
Price & value363%
Honesty & trust242%
What customers talk about
We read 719 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josie is very professional, courteous and respectful.”
“They can be very disrespectful and ignore your requests for extra help.”
“Emmanual answered every question and was thorough with his inspection.”
“Terrible service, they charge your card without notifying you.”
“They are always on time, very professional, and very thorough.”
“…call back form 2 weeks ago, I set up an appointment, good thing they didn't call back other wise who knows what their service would have been like…”
“So flexible, great at communicating, and I couldn’t have asked for better service!”
“I'd recommend her, she has impeccable attention to detail.”
“…en I have to wait another 2 weeks and then they change it again so no don't recommend orkin at all!…”
“Worth the money to not see spiders ants roaches or scorpions”
“They overcharge and do not provide the services due to”
“The essential oil mix is effective and honestly- smells great!”
People customers mention
David14 reviews
Jasmine8 reviews
Jason8 reviews
Andy8 reviews
Oscar7 reviews
Control7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
SStephanie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My home was serviced today by Josie. Josie is very professional, courteous and respectful. I’m very pleased with the job she did today.
Paid $80–100Reasonable priceGeneral pest inspection
PPeterLocal Guide · 281 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
I switched to Orkins after bad experience with prior pest control services as they had inconsistent visits. Orkins is far worse! Their treatments are not effective whatsoever! I have the same issues with scorpions and outdoor mice, and whatever they are doing is not touching the problem! They are very nice people,…
Paid $200+OverpricedRodent exterminationGeneral pest inspectionCockroach extermination
JJasmine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joey Gonzalez has been our rep this intense mosquito season!
Orkin overall has been such a wonderful additional to our event center - Leah was so informative and accommodating and as a low and no spray nursery. The essential oil mix is effective and honestly- smells great! Thanks Joey- so kind and trustworthy- and…
Paid $200+Reasonable priceMosquito extermination
AAngellica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My exterminator Josie was amazing. She was very communicative, punctual, and personable. She listened to all of my concerns and was extremely detail oriented when inspecting and spraying my home. I am very satisfied and happy I chose Orkin as my pest control provider.
Paid $140–160Great priceHome inspectionSpider exterminationGeneral pest inspection
CChristine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was extremely satisfied with Orkins
home inspection. The Inspector Josie explained everything easily and she knows
her job!! She was very nice and pleasant.
Paid $160–180Reasonable priceHome inspection
JJosephLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very professional, very courteous, took the time to answer any & all questions, came at last minute where other companies where more interested in getting off early on a Friday. Thanks again!
Paid $200+Reasonable priceHornet & wasp extermination
Marie is so sweet and very professional. Orkin gives get a out of notice which is very helpful
Price assessment: Reasonable price
Services: Bug & insect extermination
Pest type: Cockroaches, Spiders
Response from the owner · 2 days ago
Thank you for taking the time to share this! We're glad Marie's professionalism and our scheduling notifications made your experience better, Angelica.
S
Stephanie Perry3 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I switched to Orkins after bad experience with prior pest control services as they had inconsistent visits. Orkins is far worse! Their treatments are not effective whatsoever! I have the same issues with scorpions and outdoor mice, and whatever they are doing is not touching the problem! They are very nice people, and they accommodate you for visits easily, but their products just don’t work. Not worth a penny, I have been buying products to manage the problem myself, yet they charge a very premium price tag
Price assessment: Overpriced
Price: $200+
Services: Rodent extermination, General pest inspection, Cockroach extermination
Response from the owner · 3 weeks ago
Hello Peter
If you’re open to discussing your experience further, please call us at (915) 702-7944. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
J
Jasmine Sharp1 reviewiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Joey Gonzalez has been our rep this intense mosquito season!
Orkin overall has been such a wonderful additional to our event center - Leah was so informative and accommodating and as a low and no spray nursery. The essential oil mix is effective and honestly- smells great! Thanks Joey- so kind and trustworthy- and thanks Orkin on making our business a great place to celebrate. We will be referring our to our partners next season.
Price assessment: Reasonable price
Price: $200+
Services: Mosquito extermination
Pest type: Mosquitoes
Response from the owner · a month ago
Thank you Jasmine for recognizing Joey’s kindness and trustworthy service, as well as Leah’s informative support. We’re delighted our essential oil treatment helps keep your event center comfortable and welcoming.
L
Lizet Terrazas10 reviewsiTotal number of Google reviews Lizet has written across all businesses on Google Maps, not just this one.
