Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Orkin

El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.8★ from 1,320 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 77% of wildlife removal services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 72% of wildlife removal services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 78% of wildlife removal services.B
78

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for flea & mite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#74 / 125

All 41 Google reviews tagged “Flea & mite extermination” · showing 20

Beatrice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Punctual, courteous technician, efficient

Flea & mite exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
RossLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very thorough and friendly. Great service.

Hornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
AndreaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very considerate and thoughtful for our pets. We were advised and felt comfortable with services for our babies David is truly awesome always very polite and professional. He just always makes it easy for us to get our services completed and gives great updates to what we need/recommendations

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Quality+ Professionalism
darrellLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This is the first time I using your service.At my house. I used the company with the El Paso school district. Great job 👍

Flea & mite exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Quality+ Value
KevinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Kris is our technician. She is VERY courteous, and prompt. She does what exterminators do, spraying here and there. If she sees something that needs attention, she mentions it. Her truck is always clean, she doesn’t smell like bug spray. We live insect free, and in New Mexico, there’s always the fear of scorpions.…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Orkin of El Paso does a good job on letting customer know when they will be there and when they arrive. They also came out free of charge after they had sprayed the yard but rain shortly came in. I called and they had no problem coming back out to property free of charge. Would recommend.

Flea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Professionalism
Jeri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The gentleman that service our time was friendly, funny and through.

Ant exterminationBed bug exterminationBug & insect extermination+ Punctuality
Manny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work and quality personnel. Thank you for taking care of our home.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service was excellent, on time and he did a thorough job of spraying around the house, the front yard and the back yard. The service was spraying for general pests.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Lindsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It was done professionally and quickly. Very thorough and fair pricing. Glad we went w/ them so far- hoping it helps make a difference w the bugs soon.

Cockroach exterminationFlea & mite exterminationGeneral pest inspection
Eugene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very personal individual, professional in his performance and provided information when asked. Thank you

Ant exterminationFlea & mite exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Mayra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great from the first phone call to the actual spraying. Super professionals, all the people I dealt with. Highly recommend them.

Ant exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Orkin has been with me in Fabens, Tx. I know live in El Paso, Tx at 5538 Peinado Lane. I have been with Orkin more than 20 years. I know they have taken care of my problems. Diego is my service agent. He is very good, dependable agent. Who lets me know when is the appointment. Orkin is great business that is very dependable.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

These guys do a pretty thorough job overall. However, it would be nice if they could be bothered to show up on time. Today, they were over 24 minutes late. Which, ya know....wouldn't be a problem if it weren't for the fact that they give a two hour window. They show up either at the very end of said window, or late…

Ant exterminationCockroach exterminationFlea & mite extermination
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Service was perfect exterminator was on time and friendly

Ant exterminationCockroach exterminationFlea & mite extermination
CarmenLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've been using Orkin for about 5 years now, Andy is the name of the guy that has done the service every single time and he's very attentive and courteous. I love the results, I have a dog and he has never gotten any fleas and my house is insects free.

Ant exterminationCockroach exterminationFlea & mite extermination+ Quality+ Professionalism+ Value
McDonald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very professional and courteous service

Ant exterminationCockroach exterminationFlea & mite extermination+ Punctuality+ Quality+ Professionalism
LuluLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Jaqueline9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationGeneral pest inspection
Suzan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Flea & mite exterminationSpider extermination+ Professionalism

Show more flea & mite extermination reviews (21 more) →

Price

$110+3% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 62%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination225$76–$246
General pest inspection214$63–$126
Cockroach extermination203$79–$196
Spider extermination168$58–$136
Bug & insect extermination102$71–$144
Mosquito extermination84$66–$106
Rodent extermination73$75–$323
Home inspection66$68–$161

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