Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Orkin

El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.8★ from 1,320 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 77% of wildlife removal services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 72% of wildlife removal services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 78% of wildlife removal services.B
78

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.70
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$161
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#104 / 160
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 70 Google reviews tagged “Home inspection” · showing 20

Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job!

Paid $200+Reasonable priceHome inspectionBed bug extermination
Billy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very good service Kind and helpful Will use them again

Paid $1–20Great priceBug & insect extermination
Angellica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My exterminator Josie was amazing. She was very communicative, punctual, and personable. She listened to all of my concerns and was extremely detail oriented when inspecting and spraying my home. I am very satisfied and happy I chose Orkin as my pest control provider.

Paid $140–160Great priceHome inspectionSpider exterminationGeneral pest inspection
Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was extremely satisfied with Orkins home inspection. The Inspector Josie explained everything easily and she knows her job!! She was very nice and pleasant.

Paid $160–180Reasonable priceHome inspection
Leila7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was suffering from a major ant invasion no joke n my orkin man saved my life . Ty David

Paid $160–180Reasonable priceHome inspectionBug & insect exterminationAnt extermination
VickieLocal Guide · 135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The technician Julian was professional and committed to giving me great service. What impressed me most was that he listened to my concerns and acted on them. Number one in my opinion.

Great priceHome inspectionHornet & wasp exterminationSpider extermination
Javier2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service

Paid $100–120Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Elena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick next day service. Thank you

Home inspectionHornet & wasp extermination
julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Orkin was wonderful! They didn’t make me feel bad about my mouse problem! They just offered help!

Paid $200+Reasonable priceHome inspection
RandyLocal Guide · 139 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The technician was very friendly, easy to talk to. Listened to my concerns about the couple of bugs I had found. Sprayed in the areas where I had found them (kitchen area) put a chemical barrier around the mobile home, sprayed the restrooms. Explained to me what the chemicals would do and what to watch for.

Paid $140–160Reasonable priceHome inspection
Evangeline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Josie was very thorough and pleasant.

Paid $80–100Reasonable priceHome inspection
Susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Christopher was great! On time, professional, answered all my questions. Addressed my concerns about rodent entry into an out building which was greatly appreciated. I recommend highly.

Not sureHome inspectionGeneral pest inspection
Hector7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional and friendly and on time, no problem at all.

Paid $60–80Great priceHome inspection
JohnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Upon transitioning from another company, I can confidently assert that their services are of high quality. We had the pleasure of meeting Jessica, who demonstrated exceptional expertise and professionalism. Her ability to explain complex concepts in a clear and concise manner was truly impressive. I highly recommend their services.

Paid $40–60Reasonable priceHome inspection
AmarnaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had an amazing experience with Orkin! They have 24/7 hours. I called the customer service number late one afternoon and was able to set an appointment for the morning of the next day. David is my technician and he is extremely friendly and knowledgeable. He renewed my faith that customer service still exists! He…

Paid $40–60Great priceHome inspection
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Best service I have ever had from a pest control company

Paid $80–100Great priceHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Laura10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Have had them for over 3 years and i have no bugs inside or around the house

Paid $120–140Reasonable priceHome inspection
DanaLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very nice employees. Prompt and professional.

Paid $80–100Reasonable priceHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Kassy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Emmanuel was very professional, caring, and detailed. He answers all my questions. I am very happy with Orkin services.

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Loray11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris was very helpful and a true professional!

Paid $60–80Reasonable priceHome inspection

Show more home inspection reviews (50 more) →

Price

$110+3% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 62%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination225$76–$246
General pest inspection214$63–$126
Cockroach extermination203$79–$196
Spider extermination168$58–$136
Bug & insect extermination102$71–$144
Mosquito extermination84$66–$106
Rodent extermination73$75–$323
Home inspection66$68–$161

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