Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Orkin 4.8 out of 5 based on 1481 reviews, with the owner responding to 97% of feedback. Customers frequently praise technicians for punctuality, thorough inspections, and clear communication regarding treatments for pests like mice, wasps, and fleas. Many note the value for money and professional demeanor during appointments. However, a recurring criticism in low-star reviews involves poor follow-up communication, missed appointments, and ineffective resolution of ongoing infestations despite multiple visits.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
Bar = this company · dark tick = category median.
1,481 Google reviews we collected
Phrases our text analysis found in 828 written reviews
Price verdicts customers left with their Google review
Middle half of what 62 customers paid ($81–$282) · gold mark = category median.
How often each topic comes up in the written reviews
We read 828 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The representative for Orkin was really good very knowledgeable and concerned about my needs.”
“…l I hounded them repeatedly and I didn't even use them as they were rude, and trying to push me into something without even inspecting my house first.…”
“Will came out and was very nice and did a thorough inspection throughout the entire home!”
“Switched over to this company and they came out 3 times the spiders GOT HORRIBLE around my home.”
“Will was very friendly, efficient, competent, and implemented measures to address our rodent issue.”
“These guys never show up supposed to be here 3 weeks ago for a "deep dive " called said they would reschedule don't waist your money”
“Explained the entire process and what to expect next.”
“Outstanding job , pleasant, respectful, cleaned up after themselves , would recommend.”
“I would avoid at all costs, Orkin is completely and totally worthless.”
“Also enjoyed talking with them and very honest when asked about additional services.”
“Reasonable prices, quality service, AND easy to schedule an urgent appointment.”
“Service is overpriced at $303 for a one time treatment though.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
The representative for Orkin was really good very knowledgeable and concerned about my needs. He’s a great person and a technician. He’s really good.
I have been very satisfied with Orkins services. I especially like Jerry the person who has serviced my home. It has been because of him I chose to stay with your services when asked by other companies to use their services.
Will came out and was very nice and did a thorough inspection throughout the entire home!
Chris was so professional. He understood my anxiety over the. Ice issue I was having. He went straight to work and addressed everything. He went above and beyond for me. He also will check back twice a week to make sure ev is ok. The price was less than the competition and I am not obligated to a contract. I…
Honesty was a wealth of information and a joy to work with. Looking forward to having my mice gone.
Do not use Orkin. They did absolutely nothing to solve my flea problem and since it originated underneath my deck they said they would contact a third party person to help me out with it. They did not contact them until I hounded them repeatedly and I didn't even use them as they were rude, and trying to push me…
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 263 | $81–$144 |
| General pest inspection | 253 | $53–$116 |
| Rodent extermination | 235 | $103–$323 |
| Ant extermination | 162 | $86–$167 |
| Hornet & wasp extermination | 157 | $81–$186 |
| Bug & insect extermination | 97 | $63–$128 |
| Home inspection | 82 | $56–$156 |
| Mosquito extermination | 81 | $58–$111 |
4.8 ★★★★★ 1,481 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job ! Thanks so much for the good service ! !
Diann, we are so glad to hear of this and we appreciate your business.
The representative for Orkin was really good very knowledgeable and concerned about my needs. He’s a great person and a technician. He’s really good.
Thank you Greg for recognizing our representative’s knowledge, care, and dedication. We’re delighted he provided such excellent service.
The Tech is always thorough. Great value for the money.
We appreciate your positive feedback, TJ! Thank you for choosing Orkin.
I have been very satisfied with Orkins services. I especially like Jerry the person who has serviced my home. It has been because of him I chose to stay with your services when asked by other companies to use their services.
We are honored to have provided you with satisfactory services. Thank you for your feedback.
We were able to schedule the appointment for just a couple hours after our call. Will was very friendly, efficient, competent, and implemented measures to address our rodent issue. Seems like we got it early so that’s good, we’ll see how it goes in the follow-up next week. Very pleased with the initial call.
We're overjoyed to hear that Will was friendly, efficient, and competent in addressing your rodent issue. Jeffrey we appreciate your trust and look forward to supporting you during the follow-up.
Couldn't kill a tiny bug on my own, couldn't even identify what it was. Michael came and informed me they are springtails; and they're resilient to chemicals. Sprayed basement for standard bugs, and laid out glue boards to collect the springtails. Gave me pointers to follow to reduce the problem-basically remove all moisture, thay love moisture.
Hi Randolph.Thank you for sharing your Orkin experience we are happy to hear that you are pleased with Orkin services and with Michael.
Will came out and was very nice and did a thorough inspection throughout the entire home!
Thank you Jefferson for your review. We’re delighted to hear that Will was friendly and conducted a thorough inspection of your entire home.
These people are the worst. I have left 3 messages and no follow up. We still have mice everywhere! Do not use them. The corporate aspect makes it impossible to reach anybody.
Hello Jeannie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (970) 422-1114 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
Chris was so professional. He understood my anxiety over the. Ice issue I was having. He went straight to work and addressed everything. He went above and beyond for me. He also will check back twice a week to make sure ev is ok. The price was less than the competition and I am not obligated to a contract. I am selling my house so this is very important to me. Thank you Chris!
We are delighted to hear about your positive experience with Chris! Thank you Arden for your feedback.
Some dude in a white Toyota Corolla cross hybrid cut me off and I had to slam on my brakes cause we were coming to a stop he then proceeded attempt to brake check me multiple times but I wasn’t following close for a reason he then proceeded to rapid accelerate to try and get away from me and cut across lanes when having any kind of encounter with me after he seen me take a picture of his car
Hi Xavier, We’re sorry to hear about your recent experience and appreciate you bringing it to our attention. While we are working to reach out to you to correct this, you may also contact us directly. Please feel free to call us at 303-722-9090 and ask for our Customer Service Manager, Jennifer Smith. Thank you.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
