Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

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Orkin

Pest control service · Fountain Valley, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 110 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 29%
4.8 ★★★★★ 1,992 Google reviews · 23 photos
92%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$175typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (657) 356-7159Request a call backWebsite ↗

Orkin at a glance

Google reviewers rate Orkin 4.8 out of 5 based on 1992 reviews, with the owner responding to 92% of feedback. Customers frequently praise the punctuality, professionalism, and clear communication of technicians during services for ants, termites, and other pests. Recurring complaints from lower-rated reviews involve high costs for wood repairs, missed appointments, and ineffective pest elimination.

  • Google rating: 4.8 out of 5 from 1,992 reviews (92% five-star).
  • Reviews on this page: 1,991 Google reviews (967 with written comments, 2 with photos).
  • Owner responses: the business replied to 92% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Bed Bug Exterminator serving Fountain Valley, California.

Data from Google, last updated October 29, 2026.

Score profile vs other bed bug exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction85Reliability89Craft & service79Value100Momentum100Replies to reviews95Satisfaction: 85 (median 95)Reliability: 89 (median 95)Craft & service: 79 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 95 (median 94)
OrkinBed Bug Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 85/100 on this factor. Category median: 95.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 89/100 on this factor. Category median: 95.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 79/100 on this factor. Category median: 97.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 95/100 on this factor. Category median: 94.A
95

Bar = this company · dark tick = category median.

Star ratings

1,991 Google reviews we collected

  • 5 stars1,83192%
  • 4 stars945%
  • 3 stars231%
  • 2 stars121%
  • 1 star312%

Praise vs complaints

Phrases our text analysis found in 967 written reviews

  • Praise1,35797%
  • Complaints403%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1117%
  • Reasonable4670%
  • Overpriced35%
  • Not sure69%
$175+69% vs typical bed bug exterminators

Middle half of what 40 customers paid ($95–$282) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude52037%
  • Quality & results32223%
  • Speed & response27019%
  • Communication1199%
  • Would recommend866%
  • Honesty & trust514%
  • Price & value292%

What customers talk about

We read 967 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Professional and knowledgeable as he described what is going on with my ant issue.”
    “I will be asking for my money back unprofessional and liars.”
  • “Orville does an amazing job, listens to my concerns, and helps to resolve problems even when I have to call several times during bug season!”
    “They were great at first but were awful after inspection and quote.”
  • “Very prompt, very thorough, very clear and informative!”
    “He was like sleepy slow old guy, sprayed here and there and left .”
  • “Eric was very thorough and explained the services that he would be performing”
    “Lack of communication and professionalism on all levels.”
  • “…e house after we finish all the extensive repairs, but so far, I can highly recommend ORKIN for their continuing part in timely and trusted help.…”
    “I would not recommend them to anyone.”
  • “Jeff is an outstanding technician , always on time, consistent and reliable!”
    “2 different people lied to me over the phone about staying in the home during the service with my pet birds”
  • “They signed me up for what I felt was a very reasonable price and were able to send a technician that afternoon!”
    “Billing is horrendous, strongly suggest to not use auto-bill, been overcharged on multiple occasions, been promised reconciliation but never got credited.”

People customers mention

  • Brian 10 reviews
  • Joe 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

Orkin tech was awesome, friendly, courteous and helpful. His name is Erril and he is top notch. Only reason its not 5 stars is the price.

Paid $120–140Overpriced
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Came out right away. I broke my foot and in a walking cast. He cleaned up for me. Very nice.

Paid $180–200Reasonable priceBug & insect extermination
Julee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Errol was great. Professional and knowledgeable as he described what is going on with my ant issue.

Paid $60–80Great priceHome inspection
Suzanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very polite and courteous from initial intake/telephone contact to contact with inspection tech. Very prompt, very thorough, very clear and informative! I feel fortunate to have selected Orkin!

Paid $120–140Reasonable priceHome inspection
calvinaLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★

It was my first time to work with ORKIN for termite of my home. I had consultation with Brian, W. He was kind, and responded to my needs, such as repair, or questions promptly. The termite cost was fair, but cost of wood , 7 pieces of wood to replace my windows and painted to match was insane. Looking at Orkin wood…

Customer photo from calvina's reviewCustomer photo from calvina's review
Paid $200+OverpricedTermite extermination
TatianaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Since I started using Orkin for a pest control service, we enjoy dramatic reduction in all uninvited creatures: ants, spiders, silverfish, termites, etc. Good job!

Paid $200+Reasonable priceAnt exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination390$63–$194
Spider extermination379$79–$141
General pest inspection238$68–$116
Rodent extermination191$88–$323
Cockroach extermination170$88–$282
Mosquito extermination131$58–$99
Hornet & wasp extermination115$83–$246
Flea & mite extermination103$90–$282

Compare with

Photos

Customer reviews

4.8 ★★★★★ 1,992 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Audrey Kaplan11 reviewsTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. On time and professional. Great communication and updates. Very happy with my choice.

  • Price assessment: Reasonable price
  • Services: Spider extermination, Bug & insect extermination
  • Pest type: Ants, Spiders
Response from the owner · 2 years ago

We are delighted to hear that you had a great experience with our service. Thank you for sharing your feedback, Audrey.

John Cook4 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Orville does an amazing job, listens to my concerns, and helps to resolve problems even when I have to call several times during bug season!

  • Price assessment: Reasonable price
  • Services: General pest inspection, Bug & insect extermination
  • Pest type: Ants, Spiders, Mosquitoes
Response from the owner · 6 days ago

Thank you for your review! We’re delighted to hear that Orville listens to your concerns and helps resolve problems, even during bug season.

Anthony1 reviewTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Orkin tech was awesome, friendly, courteous and helpful. His name is Erril and he is top notch. Only reason its not 5 stars is the price.

  • Price assessment: Overpriced
  • Price: $120–140
  • Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a week ago

We greatly appreciate your kind words about Erril—his friendliness, courtesy, and helpfulness mean a lot. Anthony we also understand your concern about the price and value your feedback.

David Bruckner1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service provider showed up on designated time and did his job

  • Price assessment: Not sure
  • Price: $160–180
  • Services: Home inspection
  • Pest type: Ants, Spiders
Response from the owner · 2 weeks ago

Thank you David for your review. We’re pleased our service provider arrived on time and completed the job to your satisfaction.

Cheri Schuurman5 reviewsTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandon is the best. Thank you Orkin for the great service.

  • Price assessment: Reasonable price
  • Price: $80–100
Response from the owner · 3 years ago

Thank you so much, Cheri! We appreciate your business and are thrilled to hear that we could provide you with excellent service.

Sheri Cherubino2 reviewsTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Eric was very thorough and explained the services that he would be performing

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Home inspection
  • Pest type: Ants, Rodents, Spiders, Mosquitoes
Response from the owner · a month ago

We're overjoyed to hear that Eric was thorough and explained the services. Thank you for sharing your experience with us, Sheri.

John Mulville15 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used Orkin’s regular service for years and have found them invaluable due summer months when the ants invade. They’re always great at dealing with whatever new pest control problems pop up.

  • Positive: Responsiveness, Punctuality, Professionalism
  • Services: General pest inspection, Ant extermination
Response from the owner · 3 years ago

Thanks John! We are grateful you took the time out to leave us this great feedback. We appreciate your business.

Sam Soogoff2 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came out right away. I broke my foot and in a walking cast. He cleaned up for me. Very nice.

  • Price assessment: Reasonable price
  • Price: $180–200
  • Services: Bug & insect extermination
  • Pest type: Ants
Response from the owner · a month ago

Your positive feedback is greatly appreciated. Thank you Sam for sharing your experience with us.

justin ruiz6 reviewsTotal number of Google reviews justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mellisa was a pleasure to work with and Sam handled everything great too.

Response from the owner · a month ago

We're overjoyed to hear about your positive experience with Mellisa and Sam. Thank you Justin for sharing your feedback!

Julee5 reviewsTotal number of Google reviews Julee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Errol was great. Professional and knowledgeable as he described what is going on with my ant issue.

  • Price assessment: Great price
  • Price: $60–80
  • Services: Home inspection
Response from the owner · 2 months ago

We deeply cherish your positive feedback, Julee. Errol's professionalism and knowledge are truly appreciated.

Orkin on Google Maps →

Business details

  • Address: 1580 Corporate Dr Ste 123, Costa Mesa, CA 92626
  • Phone: (657) 356-7159
  • Website: orkin.com
  • Service area: Fountain Valley, CA