Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Orkin

Fountain Valley, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.8★ from 1,992 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 85% of bed bug exterminators.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 89% of bed bug exterminators.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 79% of bed bug exterminators.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 95% of bed bug exterminators.A
95

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.238
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$116
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 97
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 238 Google reviews tagged “General pest inspection” · showing 20

John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Orville does an amazing job, listens to my concerns, and helps to resolve problems even when I have to call several times during bug season!

Reasonable priceGeneral pest inspectionBug & insect extermination
John15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I’ve used Orkin’s regular service for years and have found them invaluable due summer months when the ants invade. They’re always great at dealing with whatever new pest control problems pop up.

General pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Professionalism
TatianaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Since I started using Orkin for a pest control service, we enjoy dramatic reduction in all uninvited creatures: ants, spiders, silverfish, termites, etc. Good job!

Paid $200+Reasonable priceAnt exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Rosemary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Work was completed quickly and effectively, and with a smile! No bugs here!

Reasonable priceBug & insect exterminationMosquito exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
TheEgod115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Good company

General pest inspection+ Professionalism
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Wonderful service!!***** Am very blessed with the wonderful Orkin Rep, Eryll Flynn and his courteous manner to customers. Does a very good job protecting our house. He's so professional and cares for your property as if it was his own. Thank you!

Paid $100–120Reasonable priceGeneral pest inspectionAnt extermination
DEBI9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

YAY… I finally have JOSH back as my Service Technician. He always is professional, knowledgeable, kind and you can tell he enjoys his job. For the last few months of service he was not in Laguna Woods and was sorely missed…. I was so happy to see him yesterday - business is back to normal - let’s hope it stays…

Paid $80–100Not sureSpider exterminationGeneral pest inspection+ Punctuality
AnaLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Brandon is dedicated, always on time, always a gentleman, thorough and professional! Every representative, since the summer of 2020 when restaurants were closed and our homes from Irvine to Yorba Linda (Orange County) were attacked with mice and rats - we have only had excellent, professional and caring Orkin…

Home inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
lexi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I don’t recall the name of the man that came but he was great! Super sweet and helpful. Great experience!

Paid $200+Reasonable priceGeneral pest inspectionCockroach extermination
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Orkin Pro Manny was so kind and very helpful! Felt very comfortable after we walked through the areas being service. Overall great service, even the woman who helped me set up over the phone.

Paid $160–180Reasonable priceGeneral pest inspection
Bru13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly, positive, knowledgeable, and a pleasure to deal with. What more could you ask for. 🙂

Reasonable priceGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Colleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Erril is so professional and considerate. He does an outstanding job!!! We are so fortunate to have him. I know we are in great hands with Erril and Orkin. Thank you, Once again Erril has done an outstanding job. Thank you, Colleen P Young. Another great job by Erril.t Once again Erril has done an…

Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On time as scheduled!

General pest inspectionAnt extermination+ Professionalism
LeslieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Have been using Orkin for years … pest control and termite services. Great employees: well trained, communicate well and always explain what they’re doing. Results of their services are excellent! We highly recommend this company!

General pest inspectionBug & insect extermination
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommended tech was the best!!!!

Rodent exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service. On time. Friendly. Fast. Thomas is great

Hornet & wasp exterminationRodent exterminationGeneral pest inspection
BethLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Updated pest control on website. Orkin followed it perfectly. Was considerate of my Golden Retriever and professional.

Rodent exterminationGeneral pest inspectionMosquito extermination
WilliamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always professional and competent.

Hornet & wasp exterminationRodent exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Rhonda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Good job always!

Rodent exterminationSpider exterminationGeneral pest inspection+ Professionalism
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Manny is a great techinican and contacts me before he comes to see what i want done and any infestation issues we may have . Thank you Orkin .

General pest inspection

Show more general pest inspection reviews (218 more) →

Price

$175+69% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 70%Overpriced 5%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination390$63–$194
Spider extermination379$79–$141
General pest inspection238$68–$116
Rodent extermination191$88–$323
Cockroach extermination170$88–$282
Mosquito extermination131$58–$99
Hornet & wasp extermination115$83–$246
Flea & mite extermination103$90–$282

Compare with