Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Orkin

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #177Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.8★ from 2,664 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 80% of wildlife removal services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 78% of wildlife removal services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 86% of wildlife removal services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.179
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$144
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 179 Google reviews tagged “Bug & insect extermination” · showing 40

Nathanial4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chance is awesome. His professionalism and thoroughness of work is unmatched. Not to mention he is a pleasure to converse with. Our services consist of preventive maintenance and he has been great at keeping ahead of any seasonal issues. Highly recommended Orkin and if you get Chance, consider it a bonus!

Paid $80–100Great priceSpider exterminationBug & insect exterminationAnt extermination
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darrell is awesome! He’s very thorough, professional and personable.

Reasonable priceMosquito exterminationBug & insect extermination
Rhonda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alisha with Orkin provides outstanding service. She goes above and beyond expectations to ensure customer satisfaction.

Paid $60–80Reasonable priceBug & insect extermination
Lynda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darrell was great to work with

Bug & insect exterminationAnt extermination
Jacqueline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darell was great!! We were still asleep when the doorbell rang. I opened the door and he quietly did our whole house, even though we were in fault of sleeping through our time!!! So thankful for the Orkin customer service!!

Paid $100–120Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darrell Burrus has been our service provider for 3+ years now and no one is better or more polite. Great service and highly recommend.

Paid $60–80Great priceGeneral pest inspectionBug & insect extermination
Logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darrell always does a great job with our quarterly service and Orkin allows us to have services between those regularly scheduled for any issues we have in between! Would highly recommend Darrell as he always has done well treating our home at two different addresses now!

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Nikya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jordan has been doing pest control for my house for about a year and has been awesome! Very informative and respectful. Unfortunately, a roach issue came up in the kitchen upon the final stages of getting my new place, and he eliminated the issue completely in about 3/4 months. In the spring/summer, he eliminated an…

Paid $40–60Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Stuart1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Shout out to Chance! He helped me with some pesky, aggressive barn swallows that kept trying to nest every year. Excellent service all around and always goes above and beyond

Paid $140–160Great priceHome inspectionGeneral pest inspectionMosquito extermination
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have used them for years, and our regular technician, Jordan, is exceptional. He’s friendly, on time, and knows what he’s talking about—and I always have questions!

Bug & insect extermination
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Will was at our house for a very frustrating yellow jacket infestation. He was very professional and helpful in giving me options. Thanks, Will!

Paid $200+Reasonable priceBug & insect extermination
Joanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jordan does a great job for us regularly and seasonal mosquito service! I tried eliminating this from our regular expenses. The results without the service—nope. No thx. I’ll find fat to trim elsewhere

Paid $80–100OverpricedGeneral pest inspectionMosquito exterminationBug & insect extermination
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Daryl is wonderful always timely, friendly and thoroughly

Bug & insect exterminationGeneral pest inspectionRodent extermination
dennisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have worked with Orkin for many years - we have great communications with our tech, Darrell. He knows our house and does an excellent job of addressing our needs (routine and special attention areas).

Paid $80–100OverpricedGeneral pest inspectionBug & insect exterminationAnt extermination
Norm8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Professional and courteous home service tech. Darrell is great! Professional and efficient

Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
KyleLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Damon came out for our initial application and was very professional, knowledgeable, and kind.

Paid $40–60Reasonable priceBug & insect exterminationAnt extermination
Jeri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Arrived on time. Was familiar with situation for the call back. Very efficient and polite.

Bug & insect extermination
Elliott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Did a great job. Very accommodating.

Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination+ Responsiveness+ Professionalism
A.9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Harry was very informative and answered all my questions. I am satisfied with the service.

General pest inspectionBug & insect extermination
CharleneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always prompt and professional, Chance does a great job!!

Reasonable priceHornet & wasp exterminationSpider extermination
Ivan17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Timely. All the services were fully explained. We have been satisfied for years.

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Cecil11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The service I received from Orkin is always good service. Since I have been using their service I don’t have any complaints. The technician cares about your home with care, always covering his shoes when entering my house.

General pest inspectionBug & insect extermination+ Quality+ Value
JenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We have been using Orkin for a few years now and Darrell is so responsive, professional and friendly. We appreciate and value him and the way he helps us take good care of our home!

Reasonable priceAnt exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
KortniLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great service technician, Chance. He explained everything clearly and made sure I understood what to expect moving forward.

General pest inspectionMosquito exterminationBug & insect extermination+ Quality+ Professionalism+ Value
JulieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very personal and helpful technician

Not sureHome inspectionGeneral pest inspectionBug & insect extermination
Jamie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We love Eric! He goes above and beyond for us and always helps us!!

Reasonable priceAnt exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tyler did an excellent job on our first application. Extremely professional, communicated well, and also went above and beyond! Glad we made the switch.

Spider exterminationGeneral pest inspectionCockroach extermination
RobinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Christian has been the best. He is professional, knowledgeable, and does a great job. Anytime we experienced issues he has quickly resolved it.

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My technician was super friendly, quick, and professional. He has serviced my home multiple times before and has always done a great job!

Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
ThomasLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

ORKIN has been very good to us. We have been working with Ben for over a year and he is super easy to communicate with and very thorough. Glad to have their help!!

Great priceSpider exterminationMosquito exterminationBee extermination
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I didn't give this business 5 stars because they cancelled an appt on the same day they were to come out to service my home.

Rodent exterminationBug & insect extermination+ Punctuality+ Quality+ Professionalism
Ramsey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben was my technician and was simply great! He kept me informed of what he was doing, educated me about my current issues, and also provided preventative things to do to keep my issues at minimum. So far so good and I’m a happy Orkin customer! Woo Hoo! Thanks so much Ben, you rock!

Paid $160–180Reasonable priceHome inspectionBug & insect exterminationService not listed
RebeccaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Christian was punctual and efficient. He gets 5 stars for sure!

General pest inspectionBug & insect extermination
Cassie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome! Awesome! Awesome!

Ant exterminationBug & insect exterminationGeneral pest inspection
sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jordan was the employee who came to our home. He was professional and well informed. He patiently answered all of my questions while explaining exactly what he was going to do. He told me that I could contact him personally with any further questions. Orkin is fortunate to have such a dedicated employee.

Reasonable priceBug & insect extermination
Tawana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Tyler was very pleasant, a great listener and very patient. He answered questions and explained things in detail. Great Job!

OverpricedBug & insect extermination
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Christian is the best! So professional and always takes his time to answer questions and problem solve. Thank you!!

Bug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
Tiffany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The employees are very professional and patient with our family via phone and when they come to our home

Rodent exterminationGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very happy with Cullin, his attention to detail that is given when spraying and cleaning the spiderwebs around our house and just taking care of the problems from bugs and other pest around in general. Thank you Cullin!!

Spider exterminationBug & insect exterminationAnt extermination+ Value
Chahrzad9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and very professional

Great priceMosquito exterminationBug & insect extermination

Show more bug & insect extermination reviews (139 more) →

Price

$113+7% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 69%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection421$63–$126
Ant extermination351$76–$246
Spider extermination320$58–$136
Rodent extermination245$75–$323
Bug & insect extermination177$71–$144
Hornet & wasp extermination158$81–$246
Cockroach extermination127$79–$196
Home inspection112$68–$161

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