Analyzing 10,339,82110.3M ReviewsFor 29,25429.3K Experts
Google reviewers rate Orkin in Lake Charles highly, noting that technicians are typically professional, thorough, and friendly while clearly explaining pest control procedures. Customers frequently praise the company for punctuality and responsiveness to specific issues like ants and termites. However, low-star reviews highlight recurring problems with missed appointments, inadequate inspections, and poor communication regarding refunds or schedule changes.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
800 Google reviews we collected
Phrases our text analysis found in 369 written reviews
Price verdicts customers left with their Google review
Middle half of what 46 customers paid ($78–$246) · gold mark = category median.
How often each topic comes up in the written reviews
We read 369 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice and friendly, I never used this before got in new house So it was a Good investment.”
“Our technician is thorough, friendly and knowledgeable.”
“Horrible service and your staff does NOT handle the issues in a timely manner.”
“Devin has been great helping us with our ant problem and it shows that he truly cares to have the problem resolved in a timely manner!”
“The manager said he was going to come out on a Monday and another no show will be using a different company after this month.”
“I highly recommend using Johnnie and he needs a raise!”
“I would not recommend if you care for your animals and personal belongings as when they came through in the bathroom they disregarded the items in the…”
“Everything is thoroughly inspected and recommendations are explained very clearly.”
“He just recently got us the new mosquito system the In2Care that is super affordable and seems to be working great!”
“The manager did not sugar coated, he let me know straight up front, that they are very pricey,and the reason why.”
“I trust we are in the best hands with Orkin because of Johnnie.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Very nice and friendly, I never used this before got in new house So it was a Good investment.
Horrible service and your staff does NOT handle the issues in a timely manner. I have been having issues with receiving a full refund for some time now; and I keep getting the run around. I have called the Georgia office and as usual they bump the call back to this location. I have requested to speak with the…
All in all Joanie if I spelled that right is a wonderful person, he makes sure to work around our schedule, if we have any issues he is prompt to taking care of them, and makes sure we are always happy with the services provided.
Our technician is thorough, friendly and knowledgeable. He always asks if there are any changes or concerns.! I appreciate him!
It was an older gentleman and he was very professional as well as thorough and him and my wife hit it very well together and they teamed up against me only a joke but he was very adamant in making sure that everything was addressed my wife would like to have requested him for all future treatments but he said he…
Johnnie was recommended to me by my mother and has been absolutely amazing and walked my husband and I through every step of the process to get rid of our issues! I highly recommend using Johnnie and he needs a raise!!
| Job | Reviews | Category typical |
|---|---|---|
| Cockroach extermination | 125 | $81–$199 |
| General pest inspection | 103 | $63–$128 |
| Ant extermination | 97 | $79–$246 |
| Spider extermination | 89 | $61–$136 |
| Rodent extermination | 70 | $79–$323 |
| Termite inspection | 61 | $86–$371 |
| Bug & insect extermination | 52 | $71–$139 |
| Mosquito extermination | 48 | $71–$116 |
4.8 ★★★★★ 800 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very nice and friendly, I never used this before got in new house So it was a Good investment.
Devin has been great helping us with our ant problem and it shows that he truly cares to have the problem resolved in a timely manner!
We greatly appreciate your kind words! Taylor we’re thrilled Devin’s dedication is helping resolve your ant problem in a timely manner.
Mr Paul was awesome as always.
Thank you Buster for recognizing Mr. Paul’s consistently awesome service!
Johnnie was very professional and straight forward. Happy with the service!
We greatly appreciate your kind words! Shannon we’re delighted Johnnie provided professional, straightforward service and that you’re happy with the results.
Horrible service and your staff does NOT handle the issues in a timely manner. I have been having issues with receiving a full refund for some time now; and I keep getting the run around. I have called the Georgia office and as usual they bump the call back to this location. I have requested to speak with the Branch Manager and still NO response. Now I am going to contact an Attorney and BBB for my full refund, because I was NOT satisfied with the services and it states on the website satisfaction guaranteed or your full refund and it’s quite clear that your company does not honor this statement so now I will take the next steps.
Hello Cali, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (337) 602-7189 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
All in all Joanie if I spelled that right is a wonderful person, he makes sure to work around our schedule, if we have any issues he is prompt to taking care of them, and makes sure we are always happy with the services provided.
We genuinely admire your kind words about Joanie. Thank you Inkeri for sharing your positive experience with us!
Our technician is thorough, friendly and knowledgeable. He always asks if there are any changes or concerns.! I appreciate him!
Hello Rene, Thank you so much for your review and for taking the time to share your experience! We work hard at Orkin to meet expectations like yours and are happy to hear we hit the mark.
They said that our first service that someone was going to come out and do a complete inspection but no one showed up to do it . After calling they had someone come out and they didnt even do the inspection just walked around the yard . I dont think they know how to do an inspection.
Apologies for any inconvenience. Please contact us at (337) 602-7189 to reschedule your inspection. Thank you.
It was an older gentleman and he was very professional as well as thorough and him and my wife hit it very well together and they teamed up against me only a joke but he was very adamant in making sure that everything was addressed my wife would like to have requested him for all future treatments but he said he lives up there by Kinder and would not be available it would be someone else that broke her heart
We're happy to hear about the professional and thorough service provided by our technician. Thank you Kenny for sharing your experience with us!
The youngman was very nice. Keep up the amazing work!!
We are delighted to hear that you had a positive experience with our team. Thank you Yolanda for your feedback!
Analyzing 10,339,82110.3M ReviewsFor 29,25429.3K Experts
