Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Momentum penalty91−0.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREOrkin
Lake Charles, LA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #308Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.8★ from 800 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 79% of wildlife removal services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 71% of wildlife removal services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 81% of wildlife removal services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for hornet & wasp extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#172 / 246
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 40 Google reviews tagged “Hornet & wasp extermination”
Rene’6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Our technician is thorough, friendly and knowledgeable. He always asks if there are any changes or concerns.! I appreciate him!
Paid $40–60Reasonable priceBug & insect exterminationGeneral pest inspection
Nevaeh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Johnnie was recommended to me by my mother and has been absolutely amazing and walked my husband and I through every step of the process to get rid of our issues! I highly recommend using Johnnie and he needs a raise!!
Paid $60–80Great priceHome inspectionHornet & wasp exterminationFlea & mite extermination
MikeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Mitchell is an excellent tech. He is very knowledgeable and personable. So much so, that he will alter the mosquito spray application in alignment with weather to prevent wasted treatments.
Hornet & wasp exterminationTermite inspectionTermite extermination+ Quality+ Professionalism+ Value
SHEILA8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
MR. PAUL LANDRY arrived at 11:15AM today. He was very courteous, professional and informative completing his work in 30 minutes.
Hornet & wasp extermination+ Professionalism
LaurenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great service.
Hornet & wasp exterminationRodent extermination+ Quality+ Professionalism
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★
Very pleased with the service from Orkin! I really appreciate Paul! I know I can call him any time I need help!😊😊
Cockroach exterminationHornet & wasp extermination
bay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
great job! appreciate that Johnnie goes the extra mile and always checks with me to make sure he’s targeting the right pests. thank you!
Ant exterminationBug & insect exterminationHornet & wasp extermination
Madeline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very nice and professional man.
Cockroach exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
LaurenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
My Orkin rep. in Lacassine, LA is incredible would highly recommend!
Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very polite and showed up when they were supposed to.
Hornet & wasp extermination+ Professionalism
Misty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Showed up on time and explained everything that he was going to spray for. Took care of some wasp and I didn’t even know that was part of the package.
Ant exterminationHome inspectionHornet & wasp extermination+ Punctuality+ Quality+ Professionalism
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Was frustrated that they were late.
Flea & mite exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Professionalism+ Value
MaryLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Mr Landry did a very thorough job looking forward to working with him many many years to come.
Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
We had this done while my mother was having cancer treatment in Houston and couldn’t be home. We had a report that the wasps were back. They went back and exterminated again at no cost. We appreciate them for helping us out so much!! They were courteous and beyond accommodating and the staff and owner are lovely people!
Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
chance1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Very nice and helpful
Ant exterminationCockroach exterminationHornet & wasp extermination+ Professionalism
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Excellent service
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Telishia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Mr. Paul is wonderful very helpful and very professional would definitely recommend Orkin and ask for mr. Paul
Cockroach exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Marcella7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The service tech was friendly, professional and knowledgeable. All of my questions were answered regarding the service. Without hesitation I entered into a contractual agreement to service my home.
Hornet & wasp extermination+ Professionalism
Vonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Initial service visit. Technician arrived on time. Very professional & answered all questions. Love communication via text of pending arrival and new information on other available services. Satisfied customer. Happy with my decision.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
l2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great service from Paul
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
Rita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great service friendly and efficient
Ant exterminationBee exterminationCockroach extermination
Tresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Rating only, no written review.
Paid $200+Great priceHome inspectionHornet & wasp extermination
MJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rating only, no written review.
Not sureHornet & wasp extermination
Nandi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rating only, no written review.
Home inspectionHornet & wasp exterminationRodent extermination
monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Sandie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationCockroach extermination+ Value
HazelLocal Guide · 221 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Hornet & wasp exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Chad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Hornet & wasp exterminationSpider extermination+ Professionalism
Tina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationHome inspectionHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
leslie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★
Rating only, no written review.
Ant exterminationHornet & wasp exterminationSpider extermination
Lakesha4 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Kenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Michal5 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Angela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Chanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Hornet & wasp exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
Desiree3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
Linda5 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Morgan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
CliftonEdited 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Quality
Cheyenne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Flea & mite exterminationHornet & wasp exterminationGeneral pest inspection+ Quality
Price
$126+16% vs typical wildlife removal services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 38%Reasonable 51%Overpriced 3%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Cockroach extermination | 125 | $81–$199 |
| General pest inspection | 103 | $63–$128 |
| Ant extermination | 97 | $79–$246 |
| Spider extermination | 89 | $61–$136 |
| Rodent extermination | 70 | $79–$323 |
| Termite inspection | 61 | $86–$371 |
| Bug & insect extermination | 52 | $71–$139 |
| Mosquito extermination | 48 | $71–$116 |
