PEST CONTROL SERVICES · LANCASTER, CA
Orkin logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%16+2.4Craft & service 20%92+18.4Value 10%51+5.1Momentum 8%65+5.2Track record 7%80+5.6Accountability 5%11+0.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE

Orkin

Better than 31% of pest control services · #36 of 52

4.8★2,368 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Orkin for flea & mite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.76
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 76 Google reviews tagged “Flea & mite extermination” · showing 20

★★★★★ J · 4 months ago

Quick, friendly , and over the top service !

Paid $160–180Reasonable priceHome inspectionRodent exterminationSpider extermination
★★★★★ Thomas · Edited 5 months ago

They are always professional and do an excellent job. On time, work expediently and always check to see if there are issues.

Rodent exterminationSpider exterminationFlea & mite extermination
★★★★★ The · Edited 11 months ago

I appreciate the service. I need a call from an agent a representative the day before my service to ensure I have enough pest trays.

Paid $60–80Not sureAnt exterminationBed bug exterminationCockroach extermination+ Quality+ Professionalism
★★★★★ Jesus · a year ago

awesome job very educational and informative also so very satisfied thank you so much......

Paid $80–100Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
★★★★★ Walter · Edited 2 years ago

He was fast and well organized. Great work.

Spider exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Lori · Edited 2 years ago

Technicians are thorough, professional, and knowledgeable. Orkin has been my go-to company for more than a decade.

Rodent exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Michael · Edited 2 years ago

I've been using them for years, great service, great price.

Spider exterminationFlea & mite exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Adell · Edited 2 years ago

But he did everything expected and more I have no complaints

Spider exterminationFlea & mite exterminationGeneral pest inspection
★★★★★ Edison · Edited 2 years ago

Guy was awesome, he explaned everything very happy with service

Ant exterminationCockroach exterminationFlea & mite extermination+ Professionalism
★★★★★ Thomas · Edited 3 years ago

Orkin has been very professional, on time and very knowledgeable.

Bee exterminationBug & insect exterminationCockroach extermination+ Punctuality+ Value
★★★★★ Louis · 3 years ago

Scott is a blessing to have servicing our home.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ The · 3 years ago

George is very knowledgeable and nice & did great

Bug & insect exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Holly · 3 years ago

Very happy with the results and our exterminator (Scott) is professional and experienced. He answers all of our questions, is on time, and takes good care of our home.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Stacie · 3 years ago

Very happy with their service. I recommend Orkin over any other bug company.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Silvia · Edited 3 years ago

Update: We are 8 years into service with Orkin. Quality and service remains great. Our tech has changed but we couldn't be happier. Victor has now been our tech for the last few years, including through the pandemic. We would recommend Orkin, solely based on our experience with the techs, and customer service. Not…

Ant exterminationBug & insect exterminationCockroach extermination
★★★★★ Richard · 3 years ago

We have been having infestations of insects in Pinon Hills, CA. Jorge from Orkin has come by every month for the last ten months and there is not a bug in sight. The Orkin team is always prompt and reliable!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sara · 3 years ago

My team is the best! So nice, professional and thorough! They remember details of my previous concerns and make sure the services provided are still effective! They are on time and give updates as to when they will arrive which is so nice! I'm very happy with my Orkin team!!

Bug & insect exterminationFlea & mite exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Lisbeth · Edited 3 years ago

Professional and respectful and responsible all and all Bice young kid

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jackie · Edited 3 years ago

Quick to respond to a request for service

Ant exterminationFlea & mite exterminationSpider extermination
★★★★★ Andrew · 3 years ago

Polite professional and kind best of all on time thanks you to the gentleman who came.

Flea & mite exterminationGeneral pest inspectionSpider extermination+ Punctuality+ Quality+ Professionalism

Show more flea & mite extermination reviews (56 more) →

vs category

Blue = Orkin, grey = pest control services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.95★ (39 reviews)2024-Q2: 4.92★ (87 reviews)2024-Q3: 4.86★ (100 reviews)2024-Q4: 4.94★ (54 reviews)2025-Q1: 4.91★ (35 reviews)2025-Q2: 4.87★ (68 reviews)2025-Q3: 4.80★ (71 reviews)2025-Q4: 4.90★ (41 reviews)2026-Q1: 4.97★ (39 reviews)2026-Q2: 4.80★ (41 reviews)2026-Q3: 4.78★ (36 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$119-6% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Great price 19%Reasonable 71%Overpriced 4%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%16+2.4Craft & service 20%92+18.4Value 10%51+5.1Momentum 8%65+5.2Track record 7%80+5.6Accountability 5%11+0.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
16
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
92
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
51
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
65
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
80
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
11

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+739 / −7
Professionalism
+916 / −7
Responsiveness
+712 / −8
Punctuality
+704 / −9
Value
+542 / −6

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