PEST CONTROL SERVICES · LANCASTER, CA
Orkin logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%16+2.4Craft & service 20%92+18.4Value 10%51+5.1Momentum 8%65+5.2Track record 7%80+5.6Accountability 5%11+0.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE

Orkin

Better than 31% of pest control services · #36 of 52

4.8★2,368 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Orkin for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$238–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Termite extermination” · showing 20

★★★★★ Melodye · Edited 4 months ago

Love your service and the technicians are great Scoot is really great and gives good information.

Paid $100–120Reasonable priceTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Zimvizon · 6 months ago

They came on time, finished on time and very professional.

Paid $200+Reasonable priceTermite exterminationBug & insect extermination
★★★★★ The · Edited 11 months ago

I appreciate the service. I need a call from an agent a representative the day before my service to ensure I have enough pest trays.

Paid $60–80Not sureAnt exterminationBed bug exterminationCockroach extermination+ Quality+ Professionalism
★★★★★ Christina · Edited 2 years ago

The young man that comes to our home is very professional and curtious. Always on the lookout always informative and polite. Thank you Orkin

Home inspectionRodent exterminationTermite inspection
★★★★★ Timatheez · Edited 3 years ago

Absolutely fantastic customer service. Thank you!

Rodent exterminationSpider exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ignatius · 3 years ago

Scotty is amazing to work with and he has been taking care of my place for about two years now. Keep up the great job guys!

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Stacie · 3 years ago

Very happy with their service. I recommend Orkin over any other bug company.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Silvia · Edited 3 years ago

Update: We are 8 years into service with Orkin. Quality and service remains great. Our tech has changed but we couldn't be happier. Victor has now been our tech for the last few years, including through the pandemic. We would recommend Orkin, solely based on our experience with the techs, and customer service. Not…

Ant exterminationBug & insect exterminationCockroach extermination
★★★★★ Cathy · Edited 3 years ago

Derek knows a lot about the insects and related material as to what my house needs. He took his time, and was caring. Much more than many workers in many Types of work. I am very appreciative.

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Value
★★★★★ S · 3 years ago

I had my first appointment with Orkin today. I am so very happy I chose Orkin and even happier with the service tech named Ron!! He was prompt, professional, personable, knowledgeable, thorough and courteous!! He is an excellent representation of Orkin and should truly be considered as an asset to the company!!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Rex · Edited 3 years ago

Very convenient to schedule a visit. Abraham, Orkin representative. calls me and sets up an appointment. He is courteous and offers recommendations to minimize bug infestations. My next door neighbor is making a big project with his outdoor gardening. Sometimes the bugs are disturbed. I have confidence that the…

Bug & insect exterminationCockroach exterminationTermite extermination
★★★★★ Delia · 3 years ago

Scott is very friendly, thorough and respectful of our property. He always confirms when he’s on his way, when he’s on our property and gives a complete report of what he’s done.

Cockroach exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Nancy · Edited 4 years ago

Excellent service

Ant exterminationCockroach exterminationMosquito extermination
★★★★★ Matthew · 5 years ago

Dude was very professional and obvious people person . Hard to find

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Katherine · 5 years ago

The staff was a reliable person and he always do his job good.

Ant exterminationBee exterminationCockroach extermination+ Quality+ Professionalism
★★★★★ robin · 5 years ago

We have add the same service man for years which we really like. They do not have a high turn over of staff like most places. He is always pleasant amd we are always notified ahead of time of when they will be coming to service our home. Very professional company!!

Ant exterminationBee exterminationCockroach extermination+ Quality+ Professionalism
★★★★ Jessica · Edited 2 years ago

Rating only, no written review.

Flea & mite exterminationGeneral pest inspectionSpider extermination
★★★★★ Cassandra · 3 years ago

Rating only, no written review.

Termite inspectionTermite extermination+ Professionalism
★★★★★ Cheryl · 3 years ago

Rating only, no written review.

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ theamazing · Edited 3 years ago

Rating only, no written review.

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality

Show more termite extermination reviews (19 more) →

vs category

Blue = Orkin, grey = pest control services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.95★ (39 reviews)2024-Q2: 4.92★ (87 reviews)2024-Q3: 4.86★ (100 reviews)2024-Q4: 4.94★ (54 reviews)2025-Q1: 4.91★ (35 reviews)2025-Q2: 4.87★ (68 reviews)2025-Q3: 4.80★ (71 reviews)2025-Q4: 4.90★ (41 reviews)2026-Q1: 4.97★ (39 reviews)2026-Q2: 4.80★ (41 reviews)2026-Q3: 4.78★ (36 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$119-6% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Great price 19%Reasonable 71%Overpriced 4%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%16+2.4Craft & service 20%92+18.4Value 10%51+5.1Momentum 8%65+5.2Track record 7%80+5.6Accountability 5%11+0.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
16
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
92
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
51
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
65
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
80
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
11

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+739 / −7
Professionalism
+916 / −7
Responsiveness
+712 / −8
Punctuality
+704 / −9
Value
+542 / −6

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