COCKROACH CONTROL · LAVON, TX
Orkin logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.23SCORE

Orkin

Better than 8% of cockroach control · #37 of 40

4.8★1,709 Google reviewsGoogle star rating as shown on Google Maps.
4.00★last 12 monthsAverage stars on reviews from the last 12 months only.
13.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
70%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Orkin for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.257
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$80–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 257 Google reviews tagged “Ant extermination” · showing 20

★ Ashley · Edited 2 months ago

If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★ Dakota · 3 months ago

They lied about their chemicals being non toxic. They said my children and pets could be home while they sprayed my house inside for ants. The very sweet and honest technician told me that was not true. They lie at the call centers to get a sale. The eliminate my ant problem, they offered “ant bait” that you can…

Paid $160–180OverpricedSpider exterminationAnt extermination
★★★★★ Timothy · 7 months ago

Very high price but knowledgeable team members. I would like to see some urgency to at least identify a potential termite situation but apparently it’s more regulated than urgent.

Paid $200+OverpricedHornet & wasp exterminationCockroach exterminationBug & insect extermination
★★★★★ Danuta · Edited 9 months ago

Thank you for great service!

Hornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · Edited 10 months ago

Orkin has always been our go-to for professional quality pest control. They have taken care of our home for 18 years since it was built and we have always had excellent service. If we ever have problems between visits, they come quickly and service the issue to our satisfaction. We have been approached by several…

Reasonable priceAnt extermination
★★★★★ Jeremiah · Edited 11 months ago

If there is a problem Orkin will return at no additional charge.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Quality
★★★★★ Steve · 11 months ago

Brian does an excellent job keeping the bugs away.

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Kris · Edited a year ago

The field technicians are always friendly and helpful.

Paid $40–60Great priceHornet & wasp exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ DeLynn · a year ago

My tech, COLE, was awesome! He is always extremely congenial, knowledgeable and explains exactly the treatment he is going to use in my home.

Reasonable priceAnt extermination
★★★★★ Charles · Edited a year ago

Great service and outstanding customer service! We love the service our representative provides.

Reasonable priceSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ jennifer · Edited a year ago

Kyle is the best! Prompt, polite and knowledgeable

Ant exterminationHome inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Vivian · Edited a year ago

Kyle consistently goes above and beyond. No matter the problem, he finds a solution and handles it with professionalism and care. Truly dependable.

Ant exterminationMosquito extermination
★★★★★ Joe · Edited a year ago

Cole, the Orkin technician, has been servicing our properties for years. He is excellent. Very helpful & friendly. Always does a great job.

General pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Toni · Edited a year ago

Brandon is a wonderful person and very knowledgeable.

Rodent exterminationGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Patrick · Edited a year ago

They have kept to the schedule and always confirm 5-7 days in advance. If at that time they are scheduled too early, they will quickly adjust to the date range I prefer. The current technician Bryan is very personable and engaged all of my questions. Good man. Also, I haven’t seen any bugs or stuff in a while.

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness
★★★★★ Jonathan · Edited a year ago

Great technician Kyle, keeps the bugs in check!

Hornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Terri · Edited a year ago

Chris was so great at solving our pest problems. Not only did he address all the areas but went above and beyond in prevention measures. Excellent service!

General pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
★ amitayu · Edited 2 years ago

The person servicing our house needs to change now

Ant exterminationCockroach exterminationFlea & mite extermination− Quality
★★★★★ Rosetta · Edited 2 years ago

David at Orkin is awesome and he was nice and polite. Everyone I have come across either on the phone or in person are very polite and nice. Absolutely love it.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Charlene · Edited 2 years ago

Talked about concerns over rain and was reassured application would dry in time.

Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Quality+ Value

Show more ant extermination reviews (237 more) →

vs category

Blue = Orkin, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02024-Q1: 4.64★ (25 reviews)2024-Q2: 4.56★ (45 reviews)2024-Q3: 4.84★ (77 reviews)2024-Q4: 4.70★ (30 reviews)2025-Q1: 4.45★ (22 reviews)2025-Q2: 5.00★ (46 reviews)2025-Q3: 4.54★ (46 reviews)2025-Q4: 4.82★ (22 reviews)2026-Q1: 4.38★ (21 reviews)2026-Q2: 4.14★ (14 reviews)2026-Q3: 3.00★ (26 reviews)2026-Q4: 5.00★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$170+50% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 15%Reasonable 65%Overpriced 11%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
66
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
29
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
4
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
69
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
29

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+454 / −8
Professionalism
+603 / −8
Responsiveness
+449 / −5
Punctuality
+469 / −7
Value
+333 / −6

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