How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.23SCOREOrkin
Better than 8% of cockroach control · #37 of 40
Orkin for bug & insect extermination
Clear ✕All 130 Google reviews tagged “Bug & insect extermination” · showing 80
Kyle always does a fantastic job, is prompt and very kind! No bugs here!!
The guy was super rude and service was terrible. Bugs are still here. Such a waste of money and time.
We have had an influx of those little roaches and after trying the Home Depot traps and bait we decided to call Orkin. Darion was our pest control technician and was very thorough and explained all the chemicals and treatments we needed as well as the ones we didn’t need. I am happy we have a professional team taking care of these pests!
If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…
Horrible first time experience.
This was our first treatment by Orkin. We're waiting to see the results, but Mark was on time and very informative, friendly, and professional. We feel we made a good choice. Update: We required a second treatment for drain flies and spiders. We're seeing less of them after the second treatment, but I'm sure…
Bryan explained everything he was doing. Trustworthy
Kyle has been our service technician for years, and he consistently does a thorough, excellent job. We truly appreciate the care he takes each time he visits and how diligently he treats our home. His professionalism and pride in his work really stand out—if everyone approached their job the way Kyle does, it would make such a difference.
Very high price but knowledgeable team members. I would like to see some urgency to at least identify a potential termite situation but apparently it’s more regulated than urgent.
Took a few visits but the issue we were having is under control and Caitlin is FANTASTIC. With very thorough explanations of what they were doing, how to best maintain, tips on what NOT to do, very friendly and wants to help you...I couldn't ask for a better service person, thank you!
Orkin has always been our go-to for professional quality pest control. They have taken care of our home for 18 years since it was built and we have always had excellent service. If we ever have problems between visits, they come quickly and service the issue to our satisfaction. We have been approached by several…
Cole did a great job.
Brian does an excellent job keeping the bugs away.
I cancelled my service after continuing to have pest problems on July 21st. I was charged still in August and September. I have called several times to get a refund. They keep telling me it was issued. The Branch Manager doesn't respond.
Perfect Service, technician Kyle Spears is so professional and the best as Orkin representative!
The field technicians are always friendly and helpful.
He listens to my concerns and asked if there is anything else he can help me with. Always on time, even though we aren't. I truly appreciate all the help.
Very professional, very courteous, and very knowledgeable
Technicians are knowledgeable and courteous. I had several questions for my tech yesterday and he gave me thorough answers. Very friendly too. Would recommend Orkin to anyone who needs pest control.
Bryan and the other techs have done a great job keeping our property clean and safe.
Cole, the Orkin technician, has been servicing our properties for years. He is excellent. Very helpful & friendly. Always does a great job.
Nice as always
Same guy. Always keeps me informed. Always on time. Always asks questions & always does a good job. Friendly, polite, & personable.
Out tech did an outstanding job
Great service. Very responsive and timely on appointments. Communication is done very well.
Great technician Kyle, keeps the bugs in check!
Always very friendly knowledgeable service, very thorough and honest!
Explained service. Spray black widows in a/c I was having a/c repaired
Good overall service.
Orkin has been a leading name in pest control for decades because they're good at what they do. I've been a customer for 5+ years and have no plans to change.
Arrived on schedule. Courteous and professional. Discussed what he planned to do and I went over what I wanted . No problems. Great customer service.
Professional service, thank you
The Orkin team is responsive and attentive to our needs. They are also flexible in scheduling, though their automated reminders do not always catch up to schedule changes.
They are always on time and very friendly and good quality
Our Orkin specialist did a thorough job of explaining the agreement, the job and answering questions we had. Happy with the service.
It seems a bit expensive for regular service, but you can call them out in between and it costs nothing. That's good service!
Throughly impressed with my initial service. We had about 5-7 hornet nests around the house, they came in took care of everything. I was so impressed that I signed up for their monthly service
Technician was knowledgeable and friendly as usual. Glad to have him out taking care of the pests!
Extremely professional team and excellent services… we are very happy with their quality of work. Thank you so much!
Very professional. Got the job done in a timely manner. They weren’t able to inspect for hornets or get on the roof but I was told they would send someone over for a free home inspection. It’s been a few days and no one has called me. So that’s the only negative. But William was great.
I used to be with EcoGuardian and there company was bought out by Orkin. Normally I steer away from bigger companies to support the smaller ones, but I figured I would allow Orkin to show me if they could match the service level of Eco. I can gladly say that I have had nothing but great results with Orkin. Even…
Johnathan was awesome. I was a nervous wreck. I didn't know what was biting me in my home. I hate bugs. Johnathan, came in and explained everything to me. He made me feel so much better. Thank you!
Great at everything he did
The Orkin gentleman that came out was wonderful. He was very friendly and knowledgeable about explaining what he would be doing and what it would prevent.
Still can not get schedule correct I have wanted last weekend of the month that I am do service every time the schedule changes to other week. This has happened again in July 2023. Correct this issue, or I may need to find a different vendor to take care of my service.
I pay for two homes to be serviced and the second home rarely gets serviced this last time I specifically asked for assistance with the spiders that were in the second home which my father lives in and the person who sprayed the main house, never showed up at my fathers and never sprayed his home and he and I even…
Great experience. Highly recommend. Thank you Jacob and Thank you Orkin Team!
Our pest control guy, Chris Scadden, was very professional and made sure he covered all basis before finishing his services. I appreciate him being able to come out the same day to help with the issues we were having. Would definitely recommend.
Been wanting to use this pest control for a while. Mitchell, our pest control is down to earth and very professional. Definitely appreciate this young man for the top notch service he provided. Good job, Mitchell💪🏾💪🏾💪🏾💪🏾
As always, great service and value
Everyone I've interacted with via this orkin location has been friendly, informative, and respectful. I moved into a home ill maintain by the previous resident and we decided to have a complete check of the whole house by orkin. Following that check regular quarterly service and a termite treatment plan were all set…
Always very courteous, on time, and does a great job especially with the inside. Whenever we have a specific bug problem they do what they can to tackle that.
Terry Swift is awesome! Always so helpful and knowledgeable.
Exceptional service. I wish I used Orkin beginning over three years ago. They have been the solution to our bug problems
Terry Swift has been doing our quarterly service for quite a while now and he is the best. His attention to detail and just his work ethic is by for better than anyone else that's been here before. His attitude is to do the job right the first time so there's no call backs until the next service and we really…
Jordan J was great he explained everything well. He sprayed, he dusted and said he was coming back in 7 days. He did his job well was very kind & helpful.
Awesome service. Friendly, efficient, professional
Service is above and beyond without fail. The techs are always respectful, friendly and happy to explain our options or make suggestions. Have been with this company for 3 years and always been pleased with the service.
Great pest service and customer service.
Always on time, quick and thorough!
Cole is knowledgeable, friendly, and always on time. He answers my questions and treats whatever pest problem we have.
I heard something in my garage. Gave Orkin a call and they were out in less than two hours.
Our Orking tech was great. Very personable and treated our problem promptly while sharing knowledge and expectations.
Our tecnician Kyle was great. He was friendly, prompt, and efficient. He addressed all areas of concerns we had around the house and treated them.
They were very professional and let me know to expect higher activity for a few days, but it will die down.
First visit went great! Terry was very thorough in explaining details of the treatment and paperwork.
Highly recommend!
We don't have issues, but we want to make sure we don't have issues. I've used orkin for years, and they stand by their work, charge a fair price, and are always courteous.
We've used Orkin for over 15 years for bimonthly inspections and outside perimeter treatments and we couldn't be happier. We have no issues with inside bugs or insects, and the technicians are always on time, friendly and thorough in their inspections. We keep our gates to our backyard locked because we have a dog,…
He showed up on time, told us what he was going to do and went right to work. He explained everything he was doing and why he was doing it. We are more than pleased with Orkin.
Chris did a great job and also got rid of all the wasp nests around the house.
These guys are all very professional and knowledgeable. We have had them out 2 or 3 times now and they have been very professional. They do a great job explaining what the critters are up to and what they are doing. They remembered our house and mentioned some of the issues they'd seen last time they were here had…
Thorough and informative. My exterminator guy was very nice and resourceful. I appreciate everything he did and will continue to do.
My technician Terry was so amazing. He was informative and patient. She walked me through the whole inspection process and answered all my questions. I was able to book my appointment and get the service within 2 days. Price was surprisingly GREAT for the service. I would absolutely recommend and plan to continue my…
Told him about a couple issues, and he checked them out. There are 3 of us in one townhouse that all have different service dates. We are on Wilkins Way in Plano. Now especially, considering the price of gas, we do not understand this. My service today, actually paid for his gas when he filled up this morning. If…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
vs category
Blue = Orkin, grey = cockroach control average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
