COCKROACH CONTROL · LAVON, TX
Orkin logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.23SCORE

Orkin

Better than 8% of cockroach control · #37 of 40

4.8★1,709 Google reviewsGoogle star rating as shown on Google Maps.
4.00★last 12 monthsAverage stars on reviews from the last 12 months only.
13.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
70%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Orkin for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.216
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$55–$179
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 216 Google reviews tagged “Spider extermination” · showing 40

★ Jordan · a month ago

Horrible. We called for treatment July 30, they sent someone out 10 days later. After two weeks since the treatment, tons of bugs? Scorpions, and they did not treat our mosquito infestation. Over 20 or so mosquitos a day in our guest bath and no treatment until after 2 more weeks when they sent an inspector after…

Paid $200+Home inspectionSpider exterminationGeneral pest inspection
★ Ashley · Edited 2 months ago

If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★ Dakota · 3 months ago

They lied about their chemicals being non toxic. They said my children and pets could be home while they sprayed my house inside for ants. The very sweet and honest technician told me that was not true. They lie at the call centers to get a sale. The eliminate my ant problem, they offered “ant bait” that you can…

Paid $160–180OverpricedSpider exterminationAnt extermination
★★★★★ Lisa · Edited 8 months ago

I am so impressed with Orkin. I’ve been a customer of multiple Pest Control companies, but no one has been as kind, professional, and thorough in eliminating spiders, bugs and other creepy things from my home. Billy is the best. He was very knowledgeable and experienced. I felt confident that the problem was solved…

Reasonable priceHome inspectionSpider extermination
★★★★★ Colleen · Edited 8 months ago

Kyle with Orkin is great!!!

Hornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ Danuta · Edited 9 months ago

Thank you for great service!

Hornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Charlene · Edited 9 months ago

Cole was very friendly and took the time to fully inspect my home. Great service

Paid $180–200Great priceHome inspectionRodent exterminationSpider extermination
★★★★★ Steve · 11 months ago

Brian does an excellent job keeping the bugs away.

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Kris · Edited a year ago

The field technicians are always friendly and helpful.

Paid $40–60Great priceHornet & wasp exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Charles · Edited a year ago

Great service and outstanding customer service! We love the service our representative provides.

Reasonable priceSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Marilyn · Edited a year ago

He listens to my concerns and asked if there is anything else he can help me with. Always on time, even though we aren't. I truly appreciate all the help.

Hornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ jennifer · Edited a year ago

Kyle is the best! Prompt, polite and knowledgeable

Ant exterminationHome inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ David · a year ago

Bryan and the other techs have done a great job keeping our property clean and safe.

Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
★★★★★ Kelli · Edited a year ago

Very happy with today’s treatment. Zebulun was great. I told him about ants in my kitchen and he did an extremely thorough treatment.

Hornet & wasp exterminationSpider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Mark · Edited a year ago

Great service. Very responsive and timely on appointments. Communication is done very well.

Rodent exterminationSpider exterminationFlea & mite extermination+ Professionalism+ Value
★★★★ Patrick · Edited a year ago

They have kept to the schedule and always confirm 5-7 days in advance. If at that time they are scheduled too early, they will quickly adjust to the date range I prefer. The current technician Bryan is very personable and engaged all of my questions. Good man. Also, I haven’t seen any bugs or stuff in a while.

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness
★★★★★ Jonathan · Edited a year ago

Great technician Kyle, keeps the bugs in check!

Hornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Michael · Edited a year ago

James was great. He listened, he was professional and reviewed what he did. Great experience! Highly recommended!

Home inspectionHornet & wasp exterminationSpider extermination+ Professionalism
★★★★★ Cari · Edited 2 years ago

Explained service. Spray black widows in a/c I was having a/c repaired

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Value
★★★★★ Jacqueline · Edited 2 years ago

My orkin guy Kyle is the most kind amazing person and he always delivers excellent and effective service I know there are cheaper options out there but the results are poor compared to Orkin. With great service and quality I call Orkin for all my pest control issues and needs.

Spider extermination
★★★★★ Daniela · Edited 2 years ago

Kyle Spears is awesome. Very professionalinal and knowledgeable.

Flea & mite exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★ amitayu · Edited 2 years ago

The person servicing our house needs to change now

Ant exterminationCockroach exterminationFlea & mite extermination− Quality
★★★★★ Rosetta · Edited 2 years ago

David at Orkin is awesome and he was nice and polite. Everyone I have come across either on the phone or in person are very polite and nice. Absolutely love it.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Charlene · Edited 2 years ago

Talked about concerns over rain and was reassured application would dry in time.

Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Quality+ Value
★★★★★ shawan · Edited 2 years ago

Chris P was Very professional. I am still receiving excellent service with Orkin! I highly recommend!!

Mosquito exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ duane · Edited 2 years ago

great

Hornet & wasp exterminationRodent exterminationSpider extermination+ Quality+ Professionalism
★★★★★ Tim · 2 years ago

Orkin has been a leading name in pest control for decades because they're good at what they do. I've been a customer for 5+ years and have no plans to change.

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 3 years ago

Professional service, thank you

Ant exterminationBug & insect exterminationSpider extermination+ Professionalism
★★★★★ Tina · 3 years ago

Always on time and great with explanation. If I need to reschedule they are always helpful with that too. Love this team

Ant exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Wayne · 3 years ago

The Orkin team is responsive and attentive to our needs. They are also flexible in scheduling, though their automated reminders do not always catch up to schedule changes.

Ant exterminationBug & insect exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Jennifer · 3 years ago

Great personnel

Cockroach exterminationGeneral pest inspectionSpider extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Marshell · 3 years ago

They are always on time and very friendly and good quality

Ant exterminationBug & insect exterminationFlea & mite extermination+ Punctuality+ Quality
★★★★ Laurie · 3 years ago

It seems a bit expensive for regular service, but you can call them out in between and it costs nothing. That's good service!

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Amyithist · 3 years ago

Great experience

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Barbara · Edited 3 years ago

Excellent service by Kyle. Great employee & prefer Kyle to do my service.

Ant exterminationGeneral pest inspectionRodent extermination+ Professionalism
★★★★★ Maggie · 3 years ago

The Orkin gentleman that came out was wonderful. He was very friendly and knowledgeable about explaining what he would be doing and what it would prevent.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Laura · 3 years ago

Cole is our tech from Orkin and he is the best!! He is knowledgeable, polite and friendly, and goes above and beyond to help out with any Orkin ask. I highly recommend Orkin because of their service and personnel!

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Marvin · 3 years ago

Very professional treated inside and out

Cockroach exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★ Steve · Edited 3 years ago

Still can not get schedule correct I have wanted last weekend of the month that I am do service every time the schedule changes to other week. This has happened again in July 2023. Correct this issue, or I may need to find a different vendor to take care of my service.

Ant exterminationBug & insect exterminationHome inspection+ Punctuality+ Professionalism
★ Judge · 3 years ago

I pay for two homes to be serviced and the second home rarely gets serviced this last time I specifically asked for assistance with the spiders that were in the second home which my father lives in and the person who sprayed the main house, never showed up at my fathers and never sprayed his home and he and I even…

Ant exterminationBug & insect exterminationCockroach extermination− Responsiveness− Quality

Show more spider extermination reviews (176 more) →

vs category

Blue = Orkin, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02024-Q1: 4.64★ (25 reviews)2024-Q2: 4.56★ (45 reviews)2024-Q3: 4.84★ (77 reviews)2024-Q4: 4.70★ (30 reviews)2025-Q1: 4.45★ (22 reviews)2025-Q2: 5.00★ (46 reviews)2025-Q3: 4.54★ (46 reviews)2025-Q4: 4.82★ (22 reviews)2026-Q1: 4.38★ (21 reviews)2026-Q2: 4.14★ (14 reviews)2026-Q3: 3.00★ (26 reviews)2026-Q4: 5.00★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$170+50% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 15%Reasonable 65%Overpriced 11%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
66
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
29
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
4
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
69
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
29

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+454 / −8
Professionalism
+603 / −8
Responsiveness
+449 / −5
Punctuality
+469 / −7
Value
+333 / −6

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