Our verdict: mixed — #37 of 40 cockroach control, better than 8%. Customers single out its track record and craft & service; reliability is where it trails.
👍 Strengths
Track record — better than 69% of peers
Craft & service — better than 66% of peers
👎 Watch-outs
Momentum — 4th percentile
Satisfaction — 1th percentile
Reliability — 1th percentile
Price $$$$: 50% above typical
Need a specific job done? See what customers paid and said about it here.
257 customers reviewed a ant extermination job here and rated it 4.82★. Most paid $160–180 (category typical: $80–$246). For this job it ranks #35 of 38 cockroach control we track.
All 257 Google reviews tagged “Ant extermination” · showing 20
AshleyLocal Guide · 93 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★
If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…
Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
DakotaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
They lied about their chemicals being non toxic. They said my children and pets could be home while they sprayed my house inside for ants. The very sweet and honest technician told me that was not true. They lie at the call centers to get a sale. The eliminate my ant problem, they offered “ant bait” that you can…
TimothyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very high price but knowledgeable team members.
I would like to see some urgency to at least identify a potential termite situation but apparently it’s more regulated than urgent.
Paid $200+OverpricedHornet & wasp exterminationCockroach exterminationBug & insect extermination
Danuta9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Robert6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Orkin has always been our go-to for professional quality pest control. They have taken care of our home for 18 years since it was built and we have always had excellent service. If we ever have problems between visits, they come quickly and service the issue to our satisfaction. We have been approached by several…
Reasonable priceAnt extermination
JeremiahLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
If there is a problem Orkin will return at no additional charge.
Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Quality
SteveLocal Guide · 124 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Brian does an excellent job keeping the bugs away.
Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
KrisLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
The field technicians are always friendly and helpful.
DeLynnLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My tech, COLE, was awesome! He is always extremely congenial, knowledgeable and explains exactly the treatment he is going to use in my home.
Reasonable priceAnt extermination
Charles10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great service and outstanding customer service! We love the service our representative provides.
jenniferLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Kyle is the best! Prompt, polite and knowledgeable
Ant exterminationHome inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Vivian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Kyle consistently goes above and beyond. No matter the problem, he finds a solution and handles it with professionalism and care. Truly dependable.
Ant exterminationMosquito extermination
JoeLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Cole, the Orkin technician, has been servicing our properties for years. He is excellent. Very helpful & friendly. Always does a great job.
General pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
ToniLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Brandon is a wonderful person and very knowledgeable.
Rodent exterminationGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
Patrick9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★
They have kept to the schedule and always confirm 5-7 days in advance. If at that time they are scheduled too early, they will quickly adjust to the date range I prefer. The current technician Bryan is very personable and engaged all of my questions. Good man.
Also, I haven’t seen any bugs or stuff in a while.
Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness
JonathanLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great technician Kyle, keeps the bugs in check!
Hornet & wasp exterminationRodent exterminationTermite inspection
Terri14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Chris was so great at solving our pest problems. Not only did he address all the areas but went above and beyond in prevention measures. Excellent service!
General pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
amitayu3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★
The person servicing our house needs to change now
Ant exterminationCockroach exterminationFlea & mite extermination− Quality
Rosetta4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
David at Orkin is awesome and he was nice and polite. Everyone I have come across either on the phone or in person are very polite and nice. Absolutely love it.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Charlene4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Talked about concerns over rain and was reassured application would dry in time.
Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Quality+ Value
Yes by most measures: 4.8★ from 1,709 Google reviews and an Experts Score of 23/100 (grade D), #37 of 40 cockroach control we track. 13.5% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Orkin charge?
Customers reported a typical bill of $170 (middle half $80–$246), 50% above the cockroach control median of $113.
What do customers hire Orkin for?
Mostly general pest inspection (277), ant extermination (256), spider extermination (216), hornet & wasp extermination (186).
Does the owner respond to complaints?
The owner replied to 70% of 1–3★ reviews (category: 77%).
