Is Orkin any good?
Our verdict: mixed — #37 of 40 cockroach control, better than 8%. Customers single out its track record and craft & service; reliability is where it trails.
Track record — better than 69% of peers
Craft & service — better than 66% of peers
Momentum — 4th percentile
Satisfaction — 1th percentile
Reliability — 1th percentile
Price $$$$: 50% above typical
Orkin for bug & insect extermination
Clear ✕130 customers reviewed a bug & insect extermination job here and rated it 4.78★. Most paid $200+ (category typical: $58–$153). For this job it ranks #37 of 38 cockroach control we track.
All 130 Google reviews tagged “Bug & insect extermination” · showing 20
Kyle always does a fantastic job, is prompt and very kind! No bugs here!!
The guy was super rude and service was terrible. Bugs are still here. Such a waste of money and time.
We have had an influx of those little roaches and after trying the Home Depot traps and bait we decided to call Orkin. Darion was our pest control technician and was very thorough and explained all the chemicals and treatments we needed as well as the ones we didn’t need. I am happy we have a professional team…
If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…
Horrible first time experience.
This was our first treatment by Orkin. We're waiting to see the results, but Mark was on time and very informative, friendly, and professional. We feel we made a good choice. Update: We required a second treatment for drain flies and spiders. We're seeing less of them after the second treatment, but I'm sure…
Bryan explained everything he was doing. Trustworthy
Kyle has been our service technician for years, and he consistently does a thorough, excellent job. We truly appreciate the care he takes each time he visits and how diligently he treats our home. His professionalism and pride in his work really stand out—if everyone approached their job the way Kyle does, it would…
Very high price but knowledgeable team members. I would like to see some urgency to at least identify a potential termite situation but apparently it’s more regulated than urgent.
Took a few visits but the issue we were having is under control and Caitlin is FANTASTIC. With very thorough explanations of what they were doing, how to best maintain, tips on what NOT to do, very friendly and wants to help you...I couldn't ask for a better service person, thank you!
Orkin has always been our go-to for professional quality pest control. They have taken care of our home for 18 years since it was built and we have always had excellent service. If we ever have problems between visits, they come quickly and service the issue to our satisfaction. We have been approached by several…
Cole did a great job.
Brian does an excellent job keeping the bugs away.
I cancelled my service after continuing to have pest problems on July 21st. I was charged still in August and September. I have called several times to get a refund. They keep telling me it was issued. The Branch Manager doesn't respond.
Perfect Service, technician Kyle Spears is so professional and the best as Orkin representative!
The field technicians are always friendly and helpful.
He listens to my concerns and asked if there is anything else he can help me with. Always on time, even though we aren't. I truly appreciate all the help.
Very professional, very courteous, and very knowledgeable
Technicians are knowledgeable and courteous. I had several questions for my tech yesterday and he gave me thorough answers. Very friendly too. Would recommend Orkin to anyone who needs pest control.
Bryan and the other techs have done a great job keeping our property clean and safe.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Orkin
Is Orkin good?
Yes by most measures: 4.8★ from 1,709 Google reviews and an Experts Score of 23/100 (grade D), #37 of 40 cockroach control we track. 13.5% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Orkin charge?
Customers reported a typical bill of $170 (middle half $80–$246), 50% above the cockroach control median of $113.
What do customers hire Orkin for?
Mostly general pest inspection (277), ant extermination (256), spider extermination (216), hornet & wasp extermination (186).
Does the owner respond to complaints?
The owner replied to 70% of 1–3★ reviews (category: 77%).
