Is Orkin any good?
Our verdict: mixed — #37 of 40 cockroach control, better than 8%. Customers single out its track record and craft & service; reliability is where it trails.
Track record — better than 69% of peers
Craft & service — better than 66% of peers
Momentum — 4th percentile
Satisfaction — 1th percentile
Reliability — 1th percentile
Price $$$$: 50% above typical
Orkin for rodent extermination
Clear ✕159 customers reviewed a rodent extermination job here and rated it 4.76★. Most paid $40–60 (category typical: $68–$282). For this job it ranks #37 of 38 cockroach control we track.
All 159 Google reviews tagged “Rodent extermination” · showing 20
Technician was very informative and answered all questions for me. He was super knowledgeable and very friendly.
Very professional experience from all three employees that came to our home. They communicated well and you could tell they honestly cared about the job they were doing. In this day and time that was highly appreciated.
If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…
I have been doing business with Orkin long time , but they changed with in the last year when it comes to appointments, hard to get hold of them in the office on the phone, last time they gave me an appointment, & canceled without notification not even a phone call, technician is sick , they supposed to call to…
They always send out the most caring and courteous representatives. Absolutely no complaints for their service.
Kyle with Orkin is great!!!
Cole was very friendly and took the time to fully inspect my home. Great service
If there is a problem Orkin will return at no additional charge.
Devon Melton did a very good job and xplained very well everything. Very knowledgeable
Perfect Service, technician Kyle Spears is so professional and the best as Orkin representative!
The field technicians are always friendly and helpful.
Great service and outstanding customer service! We love the service our representative provides.
He listens to my concerns and asked if there is anything else he can help me with. Always on time, even though we aren't. I truly appreciate all the help.
Most of the time I don’t even see Kyle as he quietly, but diligently goes about his job. This time I was very much aware of him spending maybe more time than usual in the back yard and outdoor kitchen. What I observed is that he took his time as he meticulously and thoroughly sprayed every nook and cranny a pest…
Brandon is a wonderful person and very knowledgeable.
Out tech did an outstanding job
Great service. Very responsive and timely on appointments. Communication is done very well.
They have kept to the schedule and always confirm 5-7 days in advance. If at that time they are scheduled too early, they will quickly adjust to the date range I prefer. The current technician Bryan is very personable and engaged all of my questions. Good man. Also, I haven’t seen any bugs or stuff in a while.
Great technician Kyle, keeps the bugs in check!
Cole is great. I receive text notifications to remind me of service due. I can schedule online. Texts are sent when he is on the way to my home and upon arrival. He is always on time and friendly. We do not have problems with bugs in our house, so his quarterly service seems to be working. He also inspects the…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Orkin
Is Orkin good?
Yes by most measures: 4.8★ from 1,709 Google reviews and an Experts Score of 23/100 (grade D), #37 of 40 cockroach control we track. 13.5% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Orkin charge?
Customers reported a typical bill of $170 (middle half $80–$246), 50% above the cockroach control median of $113.
What do customers hire Orkin for?
Mostly general pest inspection (277), ant extermination (256), spider extermination (216), hornet & wasp extermination (186).
Does the owner respond to complaints?
The owner replied to 70% of 1–3★ reviews (category: 77%).
