Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%66+13.2Value 10%29+2.9Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%29+1.5Experts Score= 23Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.23SCORE

Orkin

Lavon, TX · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 40 cockroach control · 4.8★ from 1,709 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Orkin is better than 1% of cockroach control.F
1
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Orkin is better than 1% of cockroach control.F
1
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Orkin is better than 66% of cockroach control.B
66
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Orkin is better than 29% of cockroach control.D
29
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Orkin is better than 4% of cockroach control.F
4
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Orkin is better than 69% of cockroach control.B
69
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Orkin is better than 29% of cockroach control.D
29

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.159
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 159 Google reviews tagged “Rodent extermination” · showing 40

★★★★★ Miguel · Edited 3 days ago

Technician was very informative and answered all questions for me. He was super knowledgeable and very friendly.

Paid $160–180Reasonable priceHome inspectionRodent extermination
★★★★★ Cindy · a month ago

Very professional experience from all three employees that came to our home. They communicated well and you could tell they honestly cared about the job they were doing. In this day and time that was highly appreciated.

Paid $200+Reasonable priceHome inspectionRodent extermination
★ Ashley · Edited 2 months ago

If I could give Orkin a ZERO I would. As you can see from my previous review (below), we have (now) used them for over 25 years at two different homes. I don’t know what has happened to them in the past couple of years, but we recently found out that we have been paying for a service we were not receiving (interior…

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★ Ghada · Edited 6 months ago

I have been doing business with Orkin long time , but they changed with in the last year when it comes to appointments, hard to get hold of them in the office on the phone, last time they gave me an appointment, & canceled without notification not even a phone call, technician is sick , they supposed to call to…

Paid $120–140Reasonable priceHornet & wasp exterminationRodent extermination
★★★★★ Judith · Edited 8 months ago

They always send out the most caring and courteous representatives. Absolutely no complaints for their service.

Reasonable priceRodent extermination+ Responsiveness
★★★★★ Colleen · Edited 8 months ago

Kyle with Orkin is great!!!

Hornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ Charlene · Edited 9 months ago

Cole was very friendly and took the time to fully inspect my home. Great service

Paid $180–200Great priceHome inspectionRodent exterminationSpider extermination
★★★★★ Jeremiah · Edited 11 months ago

If there is a problem Orkin will return at no additional charge.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Quality
★★★★★ Albert · Edited a year ago

Devon Melton did a very good job and xplained very well everything. Very knowledgeable

Great priceRodent extermination
★★★★★ Shamil · Edited a year ago

Perfect Service, technician Kyle Spears is so professional and the best as Orkin representative!

Home inspectionHornet & wasp exterminationRodent extermination+ Value
★★★★★ Kris · Edited a year ago

The field technicians are always friendly and helpful.

Paid $40–60Great priceHornet & wasp exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Charles · Edited a year ago

Great service and outstanding customer service! We love the service our representative provides.

Reasonable priceSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Marilyn · Edited a year ago

He listens to my concerns and asked if there is anything else he can help me with. Always on time, even though we aren't. I truly appreciate all the help.

Hornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ Sharon · Edited a year ago

Most of the time I don’t even see Kyle as he quietly, but diligently goes about his job. This time I was very much aware of him spending maybe more time than usual in the back yard and outdoor kitchen. What I observed is that he took his time as he meticulously and thoroughly sprayed every nook and cranny a pest…

Reasonable priceRodent extermination
★★★★★ Toni · Edited a year ago

Brandon is a wonderful person and very knowledgeable.

Rodent exterminationGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Bruce · Edited a year ago

Out tech did an outstanding job

Rodent exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Mark · Edited a year ago

Great service. Very responsive and timely on appointments. Communication is done very well.

Rodent exterminationSpider exterminationFlea & mite extermination+ Professionalism+ Value
★★★★ Patrick · Edited a year ago

They have kept to the schedule and always confirm 5-7 days in advance. If at that time they are scheduled too early, they will quickly adjust to the date range I prefer. The current technician Bryan is very personable and engaged all of my questions. Good man. Also, I haven’t seen any bugs or stuff in a while.

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness
★★★★★ Jonathan · Edited a year ago

Great technician Kyle, keeps the bugs in check!

Hornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Phyllis · Edited 2 years ago

Cole is great. I receive text notifications to remind me of service due. I can schedule online. Texts are sent when he is on the way to my home and upon arrival. He is always on time and friendly. We do not have problems with bugs in our house, so his quarterly service seems to be working. He also inspects the…

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★ amitayu · Edited 2 years ago

The person servicing our house needs to change now

Ant exterminationCockroach exterminationFlea & mite extermination− Quality
★★★★★ Charlene · Edited 2 years ago

Talked about concerns over rain and was reassured application would dry in time.

Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Quality+ Value
★★★★★ Jon · 2 years ago

So thankful for orkin and there team they do great work

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ duane · Edited 2 years ago

great

Hornet & wasp exterminationRodent exterminationSpider extermination+ Quality+ Professionalism
★★★★★ Jennifer · 3 years ago

Great communication. Everyone is super nice.

Hornet & wasp exterminationRodent extermination+ Punctuality+ Quality+ Professionalism
★★★★ Wayne · 3 years ago

The Orkin team is responsive and attentive to our needs. They are also flexible in scheduling, though their automated reminders do not always catch up to schedule changes.

Ant exterminationBug & insect exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Eugene · Edited 3 years ago

Very good service!!!

Flea & mite exterminationHornet & wasp exterminationGeneral pest inspection
★★★★★ Irv · 3 years ago

Very friendly and knowledgeable staff!

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Laurie · 3 years ago

It seems a bit expensive for regular service, but you can call them out in between and it costs nothing. That's good service!

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Arjun · 3 years ago

Extremely professional team and excellent services… we are very happy with their quality of work. Thank you so much!

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Dina · Edited 3 years ago

I've been with Orkin for over 20 years and wouldn't recommend any other.

Ant exterminationHornet & wasp exterminationGeneral pest inspection
★★★★★ Barbara · Edited 3 years ago

Excellent service by Kyle. Great employee & prefer Kyle to do my service.

Ant exterminationGeneral pest inspectionRodent extermination+ Professionalism
★★★★★ Maggie · 3 years ago

The Orkin gentleman that came out was wonderful. He was very friendly and knowledgeable about explaining what he would be doing and what it would prevent.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ MATT · 3 years ago

True professional- No high pressure like competition - Chris P. was awesome. Worked well with my 85 year old mother. Made her comfortable and at ease.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Steve · Edited 3 years ago

Still can not get schedule correct I have wanted last weekend of the month that I am do service every time the schedule changes to other week. This has happened again in July 2023. Correct this issue, or I may need to find a different vendor to take care of my service.

Ant exterminationBug & insect exterminationHome inspection+ Punctuality+ Professionalism
★ Judge · 3 years ago

I pay for two homes to be serviced and the second home rarely gets serviced this last time I specifically asked for assistance with the spiders that were in the second home which my father lives in and the person who sprayed the main house, never showed up at my fathers and never sprayed his home and he and I even…

Ant exterminationBug & insect exterminationCockroach extermination− Responsiveness− Quality
★★★★★ Cesar · 3 years ago

Chris Scadden did a terrific job. He was very nice and helpful. Thank you!

Hornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Krish · Edited 3 years ago

Orkin’s service was great; had mice in the attic and they came by and took care of it. Reese, the service tech, was professional and competent. I would highly recommend this for monthly pest control service!

Ant exterminationCockroach exterminationFlea & mite extermination
★★★★★ Kristin · Edited 3 years ago

Always very courteous, on time, and does a great job especially with the inside. Whenever we have a specific bug problem they do what they can to tackle that.

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Bobby · 3 years ago

Terry Swift has been doing our quarterly service for quite a while now and he is the best. His attention to detail and just his work ethic is by for better than anyone else that's been here before. His attitude is to do the job right the first time so there's no call backs until the next service and we really…

Ant exterminationBug & insect exterminationCockroach extermination

Show more rodent extermination reviews (119 more) →

Price

$170+50% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 65%Overpriced 11%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection277$56–$141
Ant extermination256$80–$246
Spider extermination216$55–$179
Hornet & wasp extermination186$106–$323
Rodent extermination157$68–$282
Mosquito extermination152$70–$113
Cockroach extermination145$66–$246
Bug & insect extermination129$58–$153

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