How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%11+1.7Craft & service 20%75+15Value 10%34+3.4Momentum 8%27+2.2Track record 7%79+5.5Accountability 5%64+3.2Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREOrkin
Better than 23% of flea exterminators · #31 of 40
Orkin for bug & insect extermination
Clear ✕All 89 Google reviews tagged “Bug & insect extermination” · showing 60
They came out same day to inspect and spray. I found a few roaches and I was worried they were going to get worse. They were very respectful and explained everything to me as they worked through the house. I knew how much I was going to be charged before they came out and they didn’t try to get more money for other…
Brent Powell is the technician who comes to my home and does my services and he is great!! Super friendly and funny. He goes above and beyond and is extremely knowledgeable. This summer has been really bad with pests, but he makes sure he does what he can to really help!
Julio is the Best, thank you for all your hard work over the years. He always responds in a timely manner and never complains when I add extra work.
The serviceman John was thorough and answered every question I had and explained everything that was done before and after.
The phone conversation was great sweet person that explained everything, Then the guy came out and was very professional and polite. Thanks Orkin!
Thank you My favorite serviceman came today. Very polite. Thanks for sending the best
Jeremy is always such a pleasure. Thank you so much. Great service!!!
Always courteous, and fast.
The gentleman were very nice and professional.
Technicians and administrative staff have always been understanding and considerate of my concerns and needs.
Very friendly, courteous and understanding.
Your product works like spraying water, it doesn’t repel anything. Your employees don’t show up half the time. You should invest in Zevo over the counter bug spray and maybe your service will be worth the money I’m paying you.
Very professional , cordial and friendly. Ernest is very friendly and respectful, does a good job.
Good setvrvices
⭐️⭐️⭐️⭐️⭐️ Had an inspection done at my house and Earnest absolutely crushed it! Professional, thorough, and super friendly—he made the whole process smooth and stress-free. I couldn’t be happier with the service. 10/10 recommend Earnest for anyone needing a top-notch inspection!
Our Orkin guy John Severino is awesome.
The guy that showed up was very professional! Went over what they are gonna do in detail and answered my questions Did an amazing job Highly satisfied and highly recommend!! Thank you
Always on time, most employees very friendly and courteous (one was definitely NOT) but overall very pleased!
The gentlemen that provided the service, I think his name is Tim, deserves a raise. He was punctual (all your techs are), professional, thorough, friendly, courteous and takes pride in doing a great job. Casey Flagg
Our Orkin service technician Brent always arrives on time and is always very professional, knowledgeable and ready to answer any questions or listen to any comments or concerns that we may have. If we have a problem with scheduling the Orkin representative is always extremely accommodating, friendly, and willing to…
Earnest serviced my home for the last 2 years. He was always super professional and seemed to genuinely love his job.
The tech is always punctual, professional and courteous. I don't have issues with any bugs in my home since I've started using Orkin.
Scheduling Orkin service was relatively straightforward. And the services were delivered in accordance with the promised schedule. Our Technician (“Norris”), and his under instruction trainee (“Christian”), were both cordial, professional, effective and efficient. Very helpful and friendly.
Very business like and professional. He was very courteous and polite and make sure that he's covered everything he needed to.
Brent came today for our regular service. He did a great job. He is always professional but very friendly. It's like seeing a good friend when he comes. I was happy to report he got the mouse we were trying to get rid of! I would recommend Brent and orkin to any of my friends!
They used to be a great company to work with but lately they are going down hill. Guess I need to consider going elsewhere soon.
I’m a satisfied customer!
The staff did an excellent job today better than any of the other staff that’s being coming to my house. He pulled the refrigerator out, the drawers out. He went above and beyond listening to me about my situation and helping me to resolve to problem. I pay a generous amount of money for this service and the…
Very personable and knowledgeable employees.
My plan is to cancel thos service. I see no change in the mosquitoes and it appears that I see more bugs than I did b4e the service. I spoke to the gentlemen several time and each time no change to address anything that I share my concerns about
Thank you Ken for working with me , I know am not your easy customer, but you always get the job done , and very professional, thank u very pleased with your work
Ernest was very professional and very detailed oriented. He gave rhyme to reason on the situation and broke it down in lay men terms to me. I would recommend him to anyone who wants someone who will go above and beyond and fix the problem.
First impression was full of valuable information against my pest infestation instructed me to be sure to give it time will post update in the next 6 months and provide further details and feedback
Orkin is super professional and timely, they always show up when they’re supposed to and if you need a call back they’re super prompt
Mr. Kenneth Manigo was the best service I’ve received since moving into my home. Orkin responded to an issue I had same day with quality service. He was both personable and professional. Orkin will be my permanent pest control company going forward.
Service tech very friendly, and willing to do what is necessary
Everything was good. From the time Julio got to our home until he completed the job. He was very friendly, professional, and knowledgeable and let us know everything he was going to do. Great job glad we called for service.
Excellent service! Know the problem is solved!!
The tech arrived on time and was very courteous.
I called this morning for service and they were able to come this afternoon! Norris came and and gave wonderful customer service. He was extremely pleasant and professional. Thank you Norris and Orkin.
Sid was our technician. He was great. He called and arrived early.Once he was here he listened to our concerns, and to where the problem area's were and what we did and did not want. Then proceeded to address the problem area's and thoroughly cover the rest of the house. I would highly recommend this franchise
Efficient and friendly
Brayden was very professional & conscientious. Very pleasant! I look forward to him taking care of my pest control in the future.
Best Pest Control in the 478 area! Great customer service and experience hands down!
Mr. Danielle very professional and knowledgeable. I have told family and friends about Okrin ask for Mr.Danielle he do a excellent job.
We were very satisfied with the technician that came out and performed the service today we would like to have him come back again and perform service when our services do it again he was very adorable and very professional and he answered all of our questions and when they asked certain things to be looked at and…
Great service on today😊
They are always very respectful and pleasant and are willing to come out or address any concerned areas when I call them or have a need.
Amazing, on time and professional business
Exterminator thorough and very professional
[July 26, 2022] I called Orkin for pest extermination as a homeowner. A guy came out and signed me up for recurring services quarterly. I tried to call customer service after a couple quarters and no one answered. I called with a blocked number, service picked up and when I mentioned my name, she put me on hold and…
Always on time. Always professional and detailed service.
Pleased has can be as long as we have not more fleas in the house.have to recant My review.still have fleas.they come back like 3 days later and sprayed again.still have fleas problem.no return call today
Mr. Stanly was on time for our appointment and was very knowledgeable about the whole process. Definitely a great experience
Malik was really helpful and explained everything and did a really good job! A big A ++++++ for him. He deserves a raise. Xoxo Kristy middleton and Michael Gulledge
They go into depth detail when inspecting, Pest and Termites, not just walk in look a couple places n then starts giving you pricing and be done.Tells you everything in detail they found. Shows pictures they took if they find issues, listens to your question and answers them to the best of their ability and…
Malik is a top notch professional. I actually look forward to him coming by because I know that in addition to getting great care from the Orkin company, I'm also going to get amazing personal service from someone who listens to all of my questions and provides excellent and timely advice. Highly recommend!
Very professional. Ernest explained everything thoroughly, was professional and courteous. Very likable and would hope he will be the one to return each month. Really knows the pest control business!
I have been using Orkin for over a year now and every experience has exceeded my expectations. The service personnel are always professional, on time, and detailed. I would highly recommend this company to anyone who needs assistance with pest inspection or any form of extermination.
Rating only, no written review.
vs category
Blue = Orkin, grey = flea exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%11+1.7Craft & service 20%75+15Value 10%34+3.4Momentum 8%27+2.2Track record 7%79+5.5Accountability 5%64+3.2Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
