How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%11+1.7Craft & service 20%75+15Value 10%34+3.4Momentum 8%27+2.2Track record 7%79+5.5Accountability 5%64+3.2Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREOrkin
Better than 23% of flea exterminators · #31 of 40
Orkin for cockroach extermination
Clear ✕All 203 Google reviews tagged “Cockroach extermination” · showing 60
Orkin's services have declined considerably. They have not restocked their products. Their service representatives can not perform their work effectively without the supplies needed. I can not recommend Orkin to anyone at this time.
Julio is the Best, thank you for all your hard work over the years. He always responds in a timely manner and never complains when I add extra work.
The phone conversation was great sweet person that explained everything, Then the guy came out and was very professional and polite. Thanks Orkin!
Thank you My favorite serviceman came today. Very polite. Thanks for sending the best
Logan came out as soon as he could that same day I called and got rid of two big hornets nest. Good job
Ernest is my Technician. He is very considerate, and does his job neatly. Excellent service. Advised on current promotional programs. Technicians are knowledgeable, professional, and prompt. Management gets involved when required. Inside staff is courteous.
Thank You so much for the pest control service that I received on today…John was very courteous and polite…His customer service was Awesome..I’m recommending all my family and friends to choose Orkin Pest Control……
Technicians and administrative staff have always been understanding and considerate of my concerns and needs.
You technician was very thorough friendly and thorough.
Super service. Great service tech. If not for Earnest I probably would not be a customer
great customer service, very friendly!
The guy that showed up was very professional! Went over what they are gonna do in detail and answered my questions Did an amazing job Highly satisfied and highly recommend!! Thank you
Scheduling Orkin service was relatively straightforward. And the services were delivered in accordance with the promised schedule. Our Technician (“Norris”), and his under instruction trainee (“Christian”), were both cordial, professional, effective and efficient. Very helpful and friendly.
Great service. Happy worker. Very good customer service.
Outstanding customer service and results. Brent, makes every visit an exceptional encounter.
Very business like and professional. He was very courteous and polite and make sure that he's covered everything he needed to.
Worker always ontime and respectful and do a good job
Always texts and calls before and after appointments. Great job!
Brent came today for our regular service. He did a great job. He is always professional but very friendly. It's like seeing a good friend when he comes. I was happy to report he got the mouse we were trying to get rid of! I would recommend Brent and orkin to any of my friends!
They used to be a great company to work with but lately they are going down hill. Guess I need to consider going elsewhere soon.
Brent is polite and friendly as he sprayed my house for bugs.
Ernest is a good guy... very professional and friendly...
Very personable and knowledgeable employees.
Brayden Dickson was an excellent service technician. He was knowledgeable and answered all my questions and addressed my concerns. He made me feel at ease regarding the treatment and the follow up services. He is a credit to your company and I will recommend your company to my neighbors and family.
My plan is to cancel thos service. I see no change in the mosquitoes and it appears that I see more bugs than I did b4e the service. I spoke to the gentlemen several time and each time no change to address anything that I share my concerns about
Our technician Norris is a lovely man. Very thorough and professional
Did a good job
Ernest was very professional and very detailed oriented. He gave rhyme to reason on the situation and broke it down in lay men terms to me. I would recommend him to anyone who wants someone who will go above and beyond and fix the problem.
Sed worked hard to get me into his schedule and was very punctual and informative.
First impression was full of valuable information against my pest infestation instructed me to be sure to give it time will post update in the next 6 months and provide further details and feedback
Orkin is super professional and timely, they always show up when they’re supposed to and if you need a call back they’re super prompt
Yall do a great job of responding when we call for service. Somehow though it has managed to rain the next day after your applications?
We had Great service. The tech let us know when he would be there and he was right on time. He was very nice and courteous. He explain our contract. He told us exactly what he was going to do.
Efficient and friendly
Ernest is the best! Soo friendly and professional! I definitely recommend him!
Brayden was very professional & conscientious. Very pleasant! I look forward to him taking care of my pest control in the future.
I'm very happy with the service!
The technician was very helpful and answered all questions and concerns.
Malcom was very professional, and actually cool to talk with. He gave me good tips on how to keep the roaches down and how they may have gotten there. I would recommend him particularly for any job that I need done for pest.
Best Pest Control in the 478 area! Great customer service and experience hands down!
Got a new technician today..and i must say it was verry pleased with his work. Verry professional and he went above and beyond to help with our problem . I think we will see better results in the near future.
Mr. Danielle very professional and knowledgeable. I have told family and friends about Okrin ask for Mr.Danielle he do a excellent job.
The tech was very personable. He was prompt and on time. He did a excellent job.
Tech was very nice and answered my questions.
Thank you to Orkin Pestand Termite Control super company and a special thank you to my exterminator Tyler great guy very friendly and very professional!
I can see a big difference in my home since Orkin been coming out. I’m thankful for the difference it has made so far. Thank you.
Great Job!! The person who did the service was awesome. He explained everything thoroughly. He was friendly, customer oriented, respectful.
Courteous technician, speedy service. But 6 hours late for an appointment.
These guys know their stuff. Best money ever spent. Technician Ernest Stanly is the epitome of Excellence. I don’t have enough good words to say but this guy. He takes his job seriously and makes his company look good. 10+++++++
Workman was polite and on time.,He performed in a n expeditious manner. I hope that he will service each visit. New visit was the same.
We were very satisfied with the technician that came out and performed the service today we would like to have him come back again and perform service when our services do it again he was very adorable and very professional and he answered all of our questions and when they asked certain things to be looked at and…
great
The service was professional. I hope that it is effective.
I called for a first visit and the lady was very professional and friendly. She ask the necessary questions and explained things well. Someone was able to come out within a couple of days. The gentleman was very friendly and upbeat. He explained everything he was doing. I’m very happy with this service. Thank you!
Very professional, Tech call arrived on time checked out the job did the treatment, so far satisfied.
Service has been exceptionally good! I am appreciative to my new service guy too!
Great service and tech! Mr. Ernest was very knowledgeable and explained everything to me. He was very thorough and awesome!
Our Orkin guy came on time and explained everything that he was doing, was very professional and nice, and we had great conversation while he worked! I wish everyone could be like our guy! His name is Earnest Stanley, I hope he gets the raise he deserves!
I appreciated the manners and courtesy of your orkin representative that visited my home today. He asked questions and responded accordingly in performing his job.
Very observant and professional
vs category
Blue = Orkin, grey = flea exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%11+1.7Craft & service 20%75+15Value 10%34+3.4Momentum 8%27+2.2Track record 7%79+5.5Accountability 5%64+3.2Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
