How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%3+0.5Craft & service 20%82+16.4Value 10%14+1.4Momentum 8%21+1.7Track record 7%68+4.8Accountability 5%17+0.9Experts Score= 26Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.26SCOREOrkin
Millbrae, CA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 4.7★ from 1,069 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: satisfaction.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for ant extermination
Clear ✕All 206 Google reviews tagged “Ant extermination” · showing 40
Carlo is an excellent technician! He is taking his time and not rushing! Always happy and smiling!!
Susie was awesome, knowledgable and very thorough. I look forward to working with her through my contract!
Very nice customer service with their service representative! Communicates throughout process and addresses any issues.
Alli was great, professional, knowledgeable, great customer service, etc.
My technician Tatiana did a great job
Our Orkin techs, either our regular service or extra service techs are always friendly and thorough. Service from management to techs on the street is very efficient.
Dylan is always friendly and very receptive to any pest concerns or requests we have. He’s mindful of our kids and pets and always checks in throughout his visit. Great customer service.
We've been using Orkin for years now to control ants around our house. Mike Salem, in particular, has done a fabulous job for us - always letting us know his timing, able to adjust his schedule if we need it, and willing to come out for an additional treatment if necessary (which isn't often). He's always polite…
Michael is very professional and kind.
Great service
Michael was very informative and went about his business thoroughly. He'll be back in a week to follow up.
Prompt and friendly derive. Very professional. Took expected measures to resolve the problem.
Horrible horrible service and communication. First and last time I use them. I called Christina Castillo after she called and left me a message to schedule an appt. She never called me back. The following day I called her again and the lady who took my call said she sent a message to Christina to call me back with…
The service Jesus provided was a top notch. He patiently explained what was going on, how he would treat the issue, and what I could expect. He was considerate and sensitive enough for our four cats welfare. The follow up system Orkin has in place seems great. I just had the initial treatment, and if I follow…
Does a great job, Mike is very professional and always very friendly.
I’m extremely happy with my Orkin service. They have completely eliminated my spider and ant issues. Our technicians are very communicative and professional and always ask if there are problem areas. I’d recommend them to anyone who uses a regular extermination service.
We haven’t been able to eradicate the issue, but the guy who comes out is always talkative & helpful. It’s sometimes hard to get in touch with them, though, & I’m not sure why they don’t return voicemails. Hence the three instead of 5 stars as they have shown up after I’ve tried to reschedule. Edited to 5 stars…
We have been using Orkin for more than 10 years; and they have always been willing to tell us what needs to be done to keep our home pest-resistant.
I've worked with Orkin for several years and they do a great job. Francisco is very thorough.
Did a great job and asked if I had any concerns. When I explained the things I had concerns about they were addressed by the technician.
Took forever to get a tech to the garage. Promised one type of trap and a different one was placed. Not good at all. Will not use again.
Our tech today was Susan. She was a great help and was very diligent in finding part of a 15 year issue nobody to this point had been able to discover.
I have to say that I am very happy to have found Orkin. At my wits end, I search all pest control companies late in the day. At 6pm most companies were closed. Proceeding thru the list I find Orkin, I called and a representative immediately answered. After explaining our problems with a terrible ant infestation, a…
I had questions and Francisco explained to me in detail my concerns. I’m extremely satisfied with his service,
Timely, professional, takes care of all of my unwanted bugs.
Alli is great. She responds to calls quickly and is friendly and knowledgeable. We appreciate her!
Francisco was great on last visit Secured holes and cracks from critters & very attentive
Friendly nice guy! Easy to communicate with.
Mike is the best! Keeps me informed of what is happening around the yard, shows up when he says he will and is always friendly. Great peace of mind being cared for by Orkin!! When Mike was out the replacement was fantastic too!!
Our two rental units are on the Orkin quarterly treatment plan and every aspect has been perfect from our initial service a year ago. They are thorough, effective, professional, flexible, and communicative. I highly recommend them! Update: it’s at least a year later and I still give them the highest possible…
Outstanding, thorough, courteous and willing to work hard to solve the problem
Ally was very helpful and kind and professional. She is dependable and very good at her job. I would recommend her to anyone that needs this service and have been very satisfied. She really gives Orkin a great name and reputation.
Juan Prado is friendly, professional & gets the job done! He succeeded in ridding the ant invasions that's been a headache during every rainy season! Highly recommend him for your pest control needs.
Mike came the first time to our house a year ago and took care of all existing issues. Mike is extremely knowledgebal and thorough! Thanks
The tech Alex, is very professional and knowledgeable. She is always on time and sends a text the day before my appointment. I am pleased with her work!😊
Ally is the absolute best. We have her on request. She’s super thorough, my dog is comfortable with her (which says a lot - she does not let anyone on our property), she is on time and on the rare occasion she is running late she contacts us right away. We also always have a good chat and we super appreciate her.…
Always a wonderful, positive experience. José is very professional and knows his business.
Inconsistent customer care
The Orkin serviceman is always friendly and efficient! I haven’t seen any ants or rats since we started their service! Very happy!
Very easy scheduling process, technician was very professional and knowledgeable, looking forward to continuing services.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 220 | $63–$282 |
| Ant extermination | 205 | $71–$246 |
| General pest inspection | 158 | $61–$126 |
| Spider extermination | 147 | $53–$133 |
| Bug & insect extermination | 60 | $67–$133 |
| Home inspection | 48 | $66–$148 |
| Cockroach extermination | 47 | $71–$214 |
| Flea & mite extermination | 45 | $70–$323 |
