How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%3+0.5Craft & service 20%82+16.4Value 10%14+1.4Momentum 8%21+1.7Track record 7%68+4.8Accountability 5%17+0.9Experts Score= 26Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.26SCOREOrkin
Millbrae, CA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 4.7★ from 1,069 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: satisfaction.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for bug & insect extermination
Clear ✕All 60 Google reviews tagged “Bug & insect extermination”
Susie was awesome, knowledgable and very thorough. I look forward to working with her through my contract!
Excellent service and explanation
Unfriendly, unhelpful, does not call back even though their voice-mail urges you to use the option.
Juan is professional and friendly. He did a thorough inspection and explained everything clearly. We are happy to work with him and recommend him to others.
Chris is my go to person. He always makes time to answer any and all questions I have. He goes above and beyond every time he comes. Thank you!
Alli was great, professional, knowledgeable, great customer service, etc.
We've been using Orkin for years now to control ants around our house. Mike Salem, in particular, has done a fabulous job for us - always letting us know his timing, able to adjust his schedule if we need it, and willing to come out for an additional treatment if necessary (which isn't often). He's always polite…
Tatiana is wonderful. She is what. customer service is all about.
Today, Obie did the treatment for our house and he was very professional, courteous and extremely thorough. I would highly recommend asking for him!
Service person was amiable. Cleaning/sweeping of cobwebs in the front area was complete along the fencing and building itself. Fencing in the back was handled as well. The front entry webs were minimal probably due to last treatment
Does a great job, Mike is very professional and always very friendly.
I’m extremely happy with my Orkin service. They have completely eliminated my spider and ant issues. Our technicians are very communicative and professional and always ask if there are problem areas. I’d recommend them to anyone who uses a regular extermination service.
I've worked with Orkin for several years and they do a great job. Francisco is very thorough.
Timely, professional, takes care of all of my unwanted bugs.
When they visit they are always professional answer all my concerns
Mike is the best! Keeps me informed of what is happening around the yard, shows up when he says he will and is always friendly. Great peace of mind being cared for by Orkin!! When Mike was out the replacement was fantastic too!!
The tech Alex, is very professional and knowledgeable. She is always on time and sends a text the day before my appointment. I am pleased with her work!😊
Great Products In Keeping My Property Safe and Enjoyable!
David made the treatment straight forward and was informative about the process.
Comes in the timeline promised and very efficient and professional
long time customer and have had the same wonderful exterminator working with us (Alli) for years. She is amazing!
Great communication - I get a notification a day prior and follow up when the technician is on the way. Attention to detail, thorough and always make an effort to address any issues/requests that I bring up.
Tech Always prompt & pleasant
Quiet, efficient and effective.
Shiloh was amazing
Excellent service!!
They do not perform service to the entire building of the HOA. Repeatedly brought the issue to their attention. Time to look for a new company.
Mike was great but customer service lady said we could stay in house while he was spraying but we had to leave the house
Very responsive!
Prompt service. Very accommodating to our schedule.
The man was very nice and informative.
Always a pleasure with Jose working on things. Everything was taken care of quickly and again very happy with the results :). Thanks Jose.
Joe Woods was excellent and very thorough. Not only sprayed for ants but also dewebbed for spiders, which was great. Joe is also very professional and appreciate his communication and texting when he arrives. Overall, we are very pleased!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 220 | $63–$282 |
| Ant extermination | 205 | $71–$246 |
| General pest inspection | 158 | $61–$126 |
| Spider extermination | 147 | $53–$133 |
| Bug & insect extermination | 60 | $67–$133 |
| Home inspection | 48 | $66–$148 |
| Cockroach extermination | 47 | $71–$214 |
| Flea & mite extermination | 45 | $70–$323 |
