Analyzing 5,568,2975.6M ReviewsFor 15,14415.1K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%3+0.5Craft & service 20%82+16.4Value 10%14+1.4Momentum 8%21+1.7Track record 7%68+4.8Accountability 5%17+0.9Experts Score= 26Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.26SCORE

Orkin

Millbrae, CA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 4.7★ from 1,069 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: satisfaction.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Orkin is better than 2% of wildlife removal services.F
2
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Orkin is better than 3% of wildlife removal services.F
3
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Orkin is better than 82% of wildlife removal services.A
82
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Orkin is better than 14% of wildlife removal services.F
14
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Orkin is better than 21% of wildlife removal services.D
21
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Orkin is better than 68% of wildlife removal services.B
68
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Orkin is better than 17% of wildlife removal services.F
17

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.40
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 46/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 50

All 5 Google reviews tagged “General wildlife removal”

Malvika5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

I have been using Orkin for a couple of years now and for the most part have been happy with their service. But one truly learns about service when you are in a crisis and that’s where Orkin really let me down. I had just planted a ton of new plants when I noticed Gopher activity in my yard, I called Orkin and they…

Ant exterminationGeneral pest inspectionRodent extermination− Responsiveness− Professionalism
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our technician, Allie jumped right into the house and started making suggestions not offered by the previous pest control company. More than the knowledge and enthusiasm she exhibited,, her commitment & personal ownership of that aspect of our home ownership was both refreshing & encouraging. Allie is a great…

Home inspectionGeneral wildlife removal+ Punctuality+ Quality+ Professionalism
HawkLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great work from Jose, the Orkin man. Very professional and on time.

Ant exterminationCockroach exterminationHornet & wasp extermination+ Professionalism
joan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bee exterminationGeneral pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Quality+ Professionalism

Price

$146+44% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 69%Overpriced 7%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination220$63–$282
Ant extermination205$71–$246
General pest inspection158$61–$126
Spider extermination147$53–$133
Bug & insect extermination60$67–$133
Home inspection48$66–$148
Cockroach extermination47$71–$214
Flea & mite extermination45$70–$323

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