How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for bed bug extermination
Clear ✕All 63 Google reviews tagged “Bed bug extermination”
Scott was phenomenal!!! He was very professional, informative and considerate. He answered all of our questions and concerns. He was forthcoming with his own personal experience. He was thorough. He took us/parents step by step and expectations were understood/clarified. Thanks Scott for handling our parents…
Great and wonderful service couldn’t ask for anything better . Also the gentleman that done the inspection was very kind and respectful and went over everything with me . I would recommend Orkn to anyone
Jeremy was great. Explained everything and went over and above what was needed
Jeff was very helpful with explaining everything and was very patient with us! Great experience all around!
I'm A Very Satisfied Customer 😁😁 !! Chad N. Davidson is My Orkin Guy and He Is Awesome 👌🏿! !
By the time we discovered a bed bug infestation in a dark corner of a bedroom, it was booming and spreading to other areas. Orkin techs have made it their mission to clear up this problem! They have been professional, educational, compassionate and caring! If you have a bug problem, call them! At first, I thought it…
Gives me time to discuss location of the bugs and listens to what I’ve done to keep bugs from one area of house to another
Orkin is too busy expensive! They said they would guarantee removal of bed bugs, yet after initial expense of $1800, they charge me every time they come back once a week and there are still bed bugs. I don’t think they did the job the first time according to what was relayed to me by the service representative.
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
They explained what they would be doing during this visit, but I did not get any feedback about anything they found or when the would be returning.
Our technician was very nice, professional, always answered any questions 😀 very pleased
Service guy was very nice but didn't bring the cover for the bed like I was told he would. Wasn't as thorough as I would have liked.
Very quick response and treatment. Full explanation. Very knowledgable.
The inspections have not been good. After awhile of having the service they quit inspecting and don't really spray for insects in or out of the home!!!!!
I have not received service yet, but I am looking forward to bed bug extermination!
I have used orkin for the past few years to keep the bugs out of my house. I began using their service at my previous address where we had a bed bug infestation. It was a tedious process and I vowed to not ever have that problem again. Thanks to Orkin... I haven't!
This place was 10 outta 10, they definitely handled all my issues were very responsive with my issues and addressed them all highly satisfied customer here even came out to the house on Saturday!
Very good and professional. They made a stressful situation for us very easy and comfortable.
The man that came was very friendly & professional and also very very knowledgeable!!!
Orkin is an absolute life-saver. I had a bedbug infestation that quickly got way out of control. I called, they walked me through their process. Within a few days had an inspector come out, and within a week had a technician come spray. They're timely, polite, and good at what they do.
Professional and friendly technician.
I feel like they are not disappearing off couch. I am getting ate up like crazy and paid alot of money for service. Employee Tyler is nice but I know my contract is up January 4th so may have to get rid of couch if we can't get rid of them because these bites are miserable.
Good technicians very helpful
This company is 100% reliable and for me to give a 5 star review I am completely satisfied and customer support is great to work with and all the technicians. YES I will use again if necessary. Outstanding company!!!
I could not be happier with the service they provided to my elderly parents!! Very understanding and amazing service.
Mike -- awesome !
They are very professional. They always do a great job.
Our technician was punctual, knowledgeable and very friendly. I would highly recommend Orkin
Very friendly guy who told horribly hilarious dad jokes while he worked. I look forward to his next visit!
Showed up two hours early , Came in very professional gave me all the info I needed . Got to work , covers all pest control. On a plan that will cover follow up visits every other month . To make sure I have no pest problems.
Would recommend to friends
none
Very good service
Orkin has proven to be a company that stands by their word! In short, first exterminator did not complete job and bugs came back! The manager, Paige, came himself and did the exterminating. Great guy!!
Orkin is always on time and effectively treats my house and property. I am very satisfied with the service I have received.
So far so good. The inspector didn’t let me feel that it was a gross and disgusting thing to have come in contact with but he was very nice and had gotten our first spray treatment done
Very professional and willing to answer all our question.very much so looking forward to doing more business with your company. Thank u
Very responsive to your worries about having a pest free home and work with you on prices
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |
