Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts

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Orkin

Pest control service · Springfield, IL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 109 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 15%
4.8 ★★★★★ 2,013 Google reviews · 14 photos
89%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$124typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (217) 717-3429Request a call backWebsite ↗

Orkin at a glance

Customers frequently praise the punctuality, professionalism, and thoroughness of Orkin technicians in Springfield, IL, noting effective solutions for issues like mice, ants, and mosquitoes. Recurring themes include friendly communication, regular inspections, and efficient service delivery. However, low-star reviews highlight concerns regarding high upfront costs, billing for services not yet performed, and aggressive upselling of unnecessary treatments.

  • Google rating: 4.8 out of 5 from 2,013 reviews (89% five-star).
  • Reviews on this page: 2,013 Google reviews (1,084 with written comments, 2 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Flea Exterminator serving Springfield, Illinois.

Data from Google, last updated November 3, 2026.

Score profile vs other flea exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

Satisfaction79Reliability78Craft & service74Value100Momentum96Replies to reviews100Satisfaction: 79 (median 94)Reliability: 78 (median 92)Craft & service: 74 (median 97)Value: 100 (median 100)Momentum: 96 (median 100)Replies to reviews: 100 (median 95)
OrkinFlea Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 79/100 on this factor. Category median: 94.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 78/100 on this factor. Category median: 92.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 74/100 on this factor. Category median: 97.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 96/100 on this factor. Category median: 100.A
96
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 95.A
100

Bar = this company · dark tick = category median.

Star ratings

2,013 Google reviews we collected

  • 5 stars1,78589%
  • 4 stars1407%
  • 3 stars241%
  • 2 stars181%
  • 1 star462%

Praise vs complaints

Phrases our text analysis found in 1,084 written reviews

  • Praise1,52698%
  • Complaints372%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3621%
  • Reasonable11869%
  • Overpriced74%
  • Not sure116%
$124+19% vs typical flea exterminators

Middle half of what 134 customers paid ($88–$199) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude64241%
  • Quality & results31320%
  • Speed & response25616%
  • Communication1429%
  • Would recommend1208%
  • Price & value483%
  • Honesty & trust423%

What customers talk about

We read 1,084 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “cott Crim was at our house today to do a pest inspection, Hei is very professional and knowledgeable about the issue and gave us solutions to resolve…”
    “Wouldn’t let me reschedule paid for services and was rude to me so I had to cancel pest, had inappropriate employee come to my house and make me extre…”
  • “Brad Denning had done a wonderful job with mouse control at my mom's house.”
    “Charged me for 4 visits and out post problem is the worst it's ever been.”
  • “However, I would prompt you to get other bids before doing any large projects with them.”
  • “He actually listened to our issues that we had with previous technician(s) and the jobs that weren't performed and/or done correctly.”
    “Usually late and they never communicate what they are doing or what's going on.”
  • “Ben Larson was very professional and friendly, highly recommended”
    “I was excited to do business with Orkin given what we’ve been through with pests, but sadly, I can’t recommend them after this experience.”
  • “The price was fair, they’re responsive & execute the job.”
    “Pricey for bedbugs, but their guarantee really matters (trust me, I've spent $thousands on this problem so far on exterminators with no business incen…”
  • “He was more courteous, professional and 100% transparent about everything.”
    “services I never received I will never use this company again such a scam the representative offered to have the supervisor check the location of the…”

People customers mention

  • Tony 20 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Ed6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Courteous, professional, on time and thorough Recommended for any of your pest issues Very fast Very efficient Friendly and professional

Paid $120–140Great priceHome inspection
Lealer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Scott was phenomenal!!! He was very professional, informative and considerate. He answered all of our questions and concerns. He was forthcoming with his own personal experience. He was thorough. He took us/parents step by step and expectations were understood/clarified. Thanks Scott for handling our parents…

Paid $80–100Reasonable priceHome inspectionBed bug extermination
DebraLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jeremy came out yesterday, Tuesday, and did an excellent job on targeting black ants and huge spiders and huge webs. I appreciated his assistance in getting these icky bugs under control! Also, he was very pleasant, and very professional.

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys were all very professional, explained things well, and were very prompt in getting here and assessing my issue. They are much appreciated!

Paid $200+Reasonable priceTermite inspectionAnt extermination
DavidLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The technician was very professional and did his job very well. Would recommend him to anyone.

Paid $180–200Not sureSpider extermination
Warren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called and booked. They came out next day, just like they said they would. Very courteous, very respectful of me as well as our fur babies. 2 inside cats, and an inside dog. They never go out, so that means one of us brought them in. We have a solid plan now thanks to you, so we'll see you when you come again. Nice…

Paid $200+Reasonable priceFlea & mite extermination

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection330$58–$133
Rodent extermination253$73–$246
Spider extermination231$56–$136
Ant extermination227$63–$191
Cockroach extermination161$66–$214
Home inspection129$61–$139
Bug & insect extermination121$58–$131
Hornet & wasp extermination109$79–$246

Compare with

Photos

Customer reviews

4.8 ★★★★★ 2,013 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Samantha Walton3 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brad Denning had done a wonderful job with mouse control at my mom's house. It was not an infestation but coming in to eat!!! He found where they were coming in and continues to inspect on a regular schedule. And he takes care of the crickets in the summer. We are very happy with Brad as our service tech.

  • Price assessment: Reasonable price
  • Services: Rodent extermination
  • Pest type: Rodents
Response from the owner · 2 days ago

We're utterly delighted to hear Brad provided excellent mouse control, identified the entry points, and continues regular inspections while keeping the crickets away. We’ll be sure to share your kind feedback with him!

Susan Carroll9 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy to make an appointment! Very friendly. Immediate response!

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Home inspection, Flea & mite extermination
  • Pest type: Other
Response from the owner · 2 months ago

Dear Susan , Thank you so much for your review and for taking the time to share your experience! We work hard at Orkin to meet expectations like yours and are happy to hear we hit the mark. If convenient, please let us know what you liked best!

Rietta Risdon4 reviewsTotal number of Google reviews Rietta has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleased with services!

  • Price assessment: Not sure
  • Price: $180–200
  • Services: Bug & insect extermination
  • Pest type: Ants, Spiders, Mosquitoes
Response from the owner · 4 days ago

We are glad you were very pleased with our services, Rietta!

Terry Miller8 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scott Crim was at our house today to do a pest inspection, Hei is very professional and knowledgeable about the issue and gave us solutions to resolve the problem. Will be having Orkin perform the job to eliminate the pest.

Response from the owner · 3 weeks ago

We’re glad to hear Scott provided a professional, knowledgeable inspection and helpful solutions. We appreciate your trust in Orkin to eliminate the pest problem.

michalene mcatee3 reviewsTotal number of Google reviews michalene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service from Brian. Very knowledgeable and helpful.

  • Price assessment: Reasonable price
  • Price: $120–140
  • Services: Rodent extermination
  • Pest type: Rodents, Spiders
Response from the owner · 3 weeks ago

We're elated to hear Brian provided excellent, knowledgeable, and helpful service.

Gloria5 reviewsTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The technician TJ was efficient

  • Price assessment: Great price
  • Price: $40–60
  • Services: Cockroach extermination
  • Pest type: Cockroaches
Response from the owner · 3 weeks ago

We genuinely admire your feedback, Gloria. We’re pleased to hear TJ was efficient during your service.

Renee Grieme1 reviewTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional service.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Bat extermination
  • Pest type: Other
Response from the owner · 3 weeks ago

Thank you for taking the time to share your exceptional service experience, Renee!

Gladys Alexander6 reviewsTotal number of Google reviews Gladys has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Technician that serviced our home was kind and professional.

  • Positive: Punctuality, Professionalism
Response from the owner · 3 years ago

Thank you for your kind review, Gladys!

Sandra J BlasiusLocal Guide · 25 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technicians are friendly and professional. They cover their shoes before entering. My current technician, Jerry is amazing. He asks if I've had problems. If so, he looks into my concerns and always solves a problem. I am very happy with Orkin services. I highly recommend them. I have used them several times since I wrote this review. I continue to be satisfied with the results. However, I would prompt you to get other bids before doing any large projects with them. They are pricey.

  • Price assessment: Reasonable price
  • Services: Home inspection, Rodent extermination
  • Positive: Responsiveness, Punctuality, Quality, Professionalism
Response from the owner · 3 years ago

Thank you for taking the time to share your positive experience with us, Sandra! We are so pleased that our technicians were able to provide you with friendly and professional service. We strive to offer the best customer experience and your feedback is appreciated.

Ed Hein6 reviewsTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Courteous, professional, on time and thorough Recommended for any of your pest issues Very fast Very efficient Friendly and professional

  • Price assessment: Great price
  • Price: $120–140
  • Services: Home inspection
  • Pest type: Other
Response from the owner · 7 years ago

Thank you so much Ed for your review. We appreciate your business

Orkin on Google Maps →

Business details

  • Address: 3651 S 6th Street Frontage Rd Ste 300, Springfield, IL 62703
  • Phone: (217) 717-3429
  • Website: orkin.com
  • Service area: Springfield, IL