Pest control service · Springfield, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★508 Google reviews · 23 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$89typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mosquito Joe of Springfield five stars based on 508 reviews, highlighting effective mosquito control that allows customers to enjoy outdoor spaces without bites. Recurring themes include thorough application techniques, professional and friendly technicians, and prompt communication regarding appointments and service details. Customers frequently note that staff members explain the process and address specific problem areas, while the company maintains high responsiveness to inquiries. No significant criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 508 reviews (99% five-star).
Reviews on this page: 508 Google reviews (369 with written comments, 39 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
Mosquito Joe of SpringfieldFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mosquito Joe of Springfield: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mosquito Joe of Springfield: 100/100 on this factor. Category median: 92.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mosquito Joe of Springfield: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mosquito Joe of Springfield: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mosquito Joe of Springfield: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mosquito Joe of Springfield: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
508 Google reviews we collected
5.0of 5
5 stars50599%
4 stars31%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 369 written reviews
98%praise
Praise44298%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1928%
Reasonable4567%
Overpriced11%
Not sure23%
$89-14% vs typical flea exterminators
Middle half of what 36 customers paid ($75–$104) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11425%
Staff & attitude11425%
Speed & response7416%
Would recommend6514%
Communication5312%
Price & value245%
Honesty & trust72%
What customers talk about
We read 369 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul and Henry did an excellent job spraying our yard for mosquitoes the other day .”
“The service however (while I got bites 3 times while writing this review) did not resolve my mosquitoes.”
“The team is very professional, and we are always provided with updates and helpful information.”
“Response to my inquiries ALWAYS satisfactory and quickly.”
“Here it is roughly two weeks later, and when I came home late last night, I didn't even see bugs flying around our street light.”
“I highly recommend Mosquito Joe because it allows us to comfortably.”
“Great communication, job completed when promised, and first rate, Service!”
“The team members are very knowledgeable and friendly and such a great price to enjoy outdoor fun we have not been able to fully enjoy!”
“Professional, courteous, communication is not only prompt but thorough and reliable.”
People customers mention
Michelle7 reviews
Fowler5 reviews
Jeff5 reviews
Joes4 reviews
Brent4 reviews
Paul4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mosquito Joe of Springfield for 7 kinds of job. Pick one to see what they paid and said.
DDanLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Works great. I used to be eaten alive by mosquitoes but now I am free to enjoy my yard. Very effective and great folks to deal with. Wonderful service. Don’t know what I would do without them.
JJacqueline1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very thorough and extra attention given to problem areas without complaint! 🙂
Knowledgeable! Difficulty with wasps and Tyler found the problem areas. Thank you!
Paid $80–100Reasonable priceHome inspection
SSue3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Love Mosquito Joes! Second application- so far no mosquitos. We can enjoy the backyard and deck without any bites. My husband talked to the technician- very nice man. We watched as they sprayed everything. Highly recommend!
Had Brent today ( 9/21)- great service as always!!!
Another great service with Braylin today! 10/9
Paid $80–100Great priceMosquito extermination
BBill8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have full confidence that my home was sprayed thoroughly. I am pleased with the service.
Paid $60–80Reasonable priceMosquito extermination
RRichard9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Mosquito Joe in Springfield has great techs and office staff. They are all professional. Baylin treated our property today and did a great job. Baylin is efficient and friendly. Appreciate him spraying on such a hot and humid day. Have been a customer for a number of years and we are very satisfied.
MMary9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Mojo tech Brent always does a thorough job and lets us know before he arrives. We appreciate that!
Works great. I used to be eaten alive by mosquitoes but now I am free to enjoy my yard. Very effective and great folks to deal with. Wonderful service. Don’t know what I would do without them.
Price assessment: Reasonable price
Price: $80–100
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Mosquito extermination
Response from the owner · Edited 4 years ago
Thank you for your excellent rating, Dan! It's fantastic that our treatments earned your five-star rating!
The Mosquito Joe Team
J
J. Hinds18 reviewsiTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
We appreciate your feedback and are glad you found our service excellent. Thank you for choosing Mosquito Joe of Springfield. We hope to help you enjoy your outdoor spaces again soon!
J
Joe Wetmore6 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Great communication, job completed when promised, and first rate, Service!
Price assessment: Great price
Services: Mosquito extermination
Pest type: Mosquitoes
Response from the owner · a month ago
Really appreciate your feedback! It's great to know our communication and timely service made a difference during your experience with Mosquito Joe of Springfield. Thank you for your trust, and we hope to serve you again for your next outdoor project!
C
Connie Preston7 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Very thorough and professional
Nice to b e able to sit outside
Price assessment: Great price
Positive: Professionalism
Services: Mosquito extermination
Services: Mosquito extermination
Response from the owner · 3 years ago
It sure is nice to hang outside without being on the main course, Connie! Thanks for letting us step in and show bugs who's boss.
The Mosquito Joe Team
W
William Bell12 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Henry did a complete and thorough job. He was very friendly and professional.
Price assessment: Reasonable price
Services: Mosquito extermination
Response from the owner · 3 months ago
We appreciate you sharing your experience and are glad our team member provided such careful and friendly service during your visit with Mosquito Joe of Springfield. Thank you for choosing us, and we look forward to helping you enjoy your outdoor space again!
N
Neil Berbano6 reviewsiTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
Response to my inquiries ALWAYS satisfactory and quickly. Results of the service are always 95% accurate. Glad to be using Mosquito Joe of Springfield for our residence. Makes the time outdoors very enjoyable.
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Mosquito extermination
Pest type: Mosquitoes
Response from the owner · 4 years ago
Thank you, Neil! We're happy to hear you are pleased with our service. It's our pleasure to help transform your yard into a no-fly zone.
The Mosquito Joe Team
K
Kevin Ramey1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Paul and Henry did an excellent job spraying our yard for mosquitoes the other day . They took the time to inspect around our home to see where extra attention was needed and discussed the problems they saw and were going to take of before they got to work. Always great service . Thank you
Price assessment: Reasonable price
Services: Mosquito extermination
Response from the owner · 4 months ago
It is wonderful to hear that your yard service went so smoothly and that our team members were attentive to your property’s needs. We appreciate your ongoing trust in Mosquito Joe of Springfield and your thoughtful feedback. Thank you for letting us know how the visit went, and we look forward to helping you enjoy the outdoors all season long!
J
Jacqueline Yoho1 reviewiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Very thorough and extra attention given to problem areas without complaint! 🙂
Knowledgeable! Difficulty with wasps and Tyler found the problem areas. Thank you!
Price assessment: Reasonable price
Price: $80–100
Services: Home inspection
Response from the owner · a year ago
Thanks, Jacqueline! We're happy that our meticulous service hit the spot. Looking forward to serving you again soon!
Cheers from Your MoJo Team
C
Conny MoodyLocal Guide · 10 reviewsiTotal number of Google reviews Conny has written across all businesses on Google Maps, not just this one.
We have been very pleased with our Mosquito Joe services. The team is very professional, and we are always provided with updates and helpful information. Paul did a great job with notifications and applications. I highly recommend Mosquito Joe because it allows us to comfortably. Use our backyard. The entire summer without worries about being bitten. We also appreciate that Mosquito Joe products are safe for our pets.
Price assessment: Reasonable price
Pest type: Mosquitoes
Response from the owner · Edited a week ago
It’s wonderful to know that our team’s communication and professionalism have made such a positive difference for you. We sincerely appreciate your kind words about the updates, helpful information, and the care shown during each service. Thank you for your recommendation and for highlighting how Mosquito Joe of Springfield has helped you enjoy your backyard all summer, with peace of mind for both your family and pets. We’re grateful to have your trust and look forward to keeping your outdoor spaces comfortable anytime you need.
J
Janice Kerwin7 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Fowler rocked it today. Walked the entire property, pretreating as needed, and then did a phenomenal job fogging everything! I do appreciate this service that allows me to be outside without worrying about mosquito bites that could infect me with West Nile virus!
Price assessment: Reasonable price
Services: Mosquito extermination
Positive: Punctuality, Quality, Professionalism
Services: Mosquito extermination
Pest type: Mosquitoes
Response from the owner · Edited a week ago
It’s great to hear how much you’re enjoying your outdoor space again and feeling protected from mosquito bites. Thank you for your thoughtful feedback and for choosing Mosquito Joe of Springfield. We’re happy our service helps give you peace of mind—your appreciation means a lot to our whole team. We look forward to helping you enjoy your yard all season long!
