Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Orkin

Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews

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Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 79% of flea exterminators.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 78% of flea exterminators.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 74% of flea exterminators.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of flea exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 96% of flea exterminators.A
96
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of flea exterminators.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bee extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$180–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Bee extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Bee extermination”

Jami5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tyler does a amazing job. He is very thorough and great at his job. Very sweet and answered any questions I had. Great guy to work with and I will definitely be continuing my service.

Customer photo from Jami's review
Paid $180–200Reasonable priceHornet & wasp exterminationSpider exterminationMosquito extermination
DonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Brad did a thorough job inspecting and treating the areas. Very courteous and professional.

Hornet & wasp exterminationMosquito exterminationBee extermination
BrandiLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service, willing to answer questions honestly and explain processes while performing their duties. Very nice and polite, definitely 10/10 recommend. There's a reason these guys are leaders in pest control. So far the only yellow jackets I've seen since the extermination have been dying or dead. If I find…

Bee extermination+ Quality+ Professionalism
Lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very responsive and very kind Workers are always informative and helpful quickly responsive to your needs HIGHLY RECOMMEND

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Cheyenne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin is always thorough with our home and is on time, down to earth but professional and kind. Since switching we have had no issues after each visit. Thank you!

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Quality
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This place was 10 outta 10, they definitely handled all my issues were very responsive with my issues and addressed them all highly satisfied customer here even came out to the house on Saturday!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Daniehl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cordarrell came out to spray for active wasps and was very friendly and informative. Within the week we found a new place in our yard and he came back out promptly to take care of them with no extra fee. 30 day guarantee was included in our price and they upheld that.

Bee exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
DuAnneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good and professional. They made a stressful situation for us very easy and comfortable.

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Chris11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Orkin is the definitive expert and leading brand in pest control. Don’t bother with any others; they’re simply not Orkin. And our technician Tony is outstanding! He’s courteous, punctual, and effective. Thank you, Orkin!

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Krystal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The tech guy was very friendly and good at making sure he treated for everything we was having issues with. He was very clear and explained the services provided. Very very satisfied with the service we received!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Mr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Showed up two hours early , Came in very professional gave me all the info I needed . Got to work , covers all pest control. On a plan that will cover follow up visits every other month . To make sure I have no pest problems.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Hope1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Very good and nice

Bee exterminationHornet & wasp exterminationSpider extermination
ChrisLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Excellent and very thorough service by Mike and CJ. I would recommend these guys to anyone!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very professional and willing to answer all our question.very much so looking forward to doing more business with your company. Thank u

Ant exterminationBed bug exterminationBee extermination
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $180–200Reasonable priceMosquito exterminationCockroach exterminationBee extermination
Brad3 years ago★★★★★

Rating only, no written review.

Bee exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Gene8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationBug & insect extermination
Kyle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bee exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Roger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
mc5 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination+ Professionalism
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination
MaryAnn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationHornet & wasp extermination+ Punctuality
D2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Bee exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality

Price

$124+19% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection330$58–$133
Rodent extermination253$73–$246
Spider extermination231$56–$136
Ant extermination227$63–$191
Cockroach extermination161$66–$214
Home inspection129$61–$139
Bug & insect extermination121$58–$131
Hornet & wasp extermination109$79–$246

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