How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for bug & insect extermination
Clear ✕All 121 Google reviews tagged “Bug & insect extermination” · showing 60
Very pleased with services!
Highly satisfied
Jeremy came out yesterday, Tuesday, and did an excellent job on targeting black ants and huge spiders and huge webs. I appreciated his assistance in getting these icky bugs under control! Also, he was very pleasant, and very professional.
Scheduled service needed next day due to building issues. Arrived as scheduled, polite, personable and efficient. Appreciate quick service.
The employee was professional and thorough. He answered all my questions and did a fantastic job.
Tyler does a amazing job. He is very thorough and great at his job. Very sweet and answered any questions I had. Great guy to work with and I will definitely be continuing my service.
Justin was super friendly & did a great job.
Orkins Pro Brad Denning is incredible at his job! I would highly recommend him on big jobs. HE TRULY KNOWS WHAT HES DOING
Tyler is always thorough and does a great job, he always makes sure we have know concerns or issues
Tayler Frank is very professional and always helps us to tackle all the problems and concerns we have. He is very good in what he does.
Tyler is always very helpful during visits. We've had several different agents in the last 6 years but we've been extremely happy with Tyler and all he does.
A+ Professionalism. Always educated & answering my questions. No problems once Orkin showed up.
They are affordable, answered all my questions and came out next day.
The gentleman that came to my house was pleasant knew what he was talking about but the only downside I seen to it is they do no contract or receipts on paying the person that comes to your house
My person is alway polite and courteous and always lets me know when he is coming
The guys are always friendly and polite plus they do a thorough job
Stefan was on time, and explained to me everything he was doing. He was very detailed with his explaining.
I have always been greatly satisfied with Orkin's pest control. We are bug free. If any bug does show up they are always right back out to address the issue. Tony does an excellent job on our maintenance program.
It was good.
Wayne is amazing. He always answers my questions and seems to care about the work he does.
Thorough inspection, service, and explanation.
Very Professional. Always on-time. Very thorough and respectful.
Brad was very nice and knowledgeable he answered all my questions. Thanks
Our orkin woman was responsive, on time,friendly, and efficient at getting the job done.
The representative was very knowledgeable and thorough with his treatment and explanation of the service he provided.
Great service
I have zero problems with pests
Clayton our tech was awesome! He called when he was on his way snd introduced himself. He was very friendly.
Mike is always on time and does a great job!
The professional was thorough in his inspection and treatment of the interior of the home and outside of the property.
Quick, precise service. Very professional and knowledgeable. Mr. Frank was very nice and attentive. edited 1/25/2024 The entire team that cleared my attic and blew in new insulation was awesome. They were very friendly; even helped get my neighbor's car unstuck. 10/10
Cordell, our Orkin service provider is polite, kind and very thorough in his home exam and treatment. No longer do I worry about a surprise spider visit or a basement roach! Haven’t seen a rodent ever and he helps to keep it that way. We appreciate our Orkin team!
Knowledgeable technicians, reliable service and show up when they say they will be there.
Jeremy was very respectful of our needs. He explained what the products were and what they did. Which I really appreciated. Looking forward to no more roaches. Thanks Orkin.
The professional was great! Very nice! All of the above! 10 out of 10
I have several houses they service, they have a habit of saying they arrived charging me but never completing the service.Caught them red handed 10/12/2023. No integrity.
Very effective pest control in a rural home.
Scheduling services is a Nightmare and absolutely No follow up from them on termite services which are charged service fees annually.
The guy showed up within the hours he was supposed to. He was kind, professional, and had a set plan to take care of the issue. He also talked us through the plan, didn't mind that we have pets, and was quite patient.
Unfortunately, I can't give a 5 star rating, at this time. We had an issue a year ago and they had been treating/spraying every month or so. The problem subsided until one year later and we had the same exact problem arise again. Why? They were taking money out of my checking account every month so I was beyond…
Orkin has great customer service. Jeremy, our technician, comes within the scheduled time frame, is always professional and courteous, and has discussions with us to see what problems we have been experiencing and he gives solutions. He is not pushy. We have Orkin come quarterly to keep any bugs at bay, and we highly recommend them.
Brad works very hard. He is flexible to accommodate appointments which helps with my irregular work schedule. He goes above and beyond. I definitely recommend Orkin and technician Brad.
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
Jeremy has been with us for years, is very thorough & always goes the extra mile! We appreciate you.
My rep. Was very professional and explain all of what he was doing and why and took the time to answers all of my questions
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
Was on time and fast! Very polite and professional. Awesome guy.
Always arrives on time and courteous.
Very responsive and very kind Workers are always informative and helpful quickly responsive to your needs HIGHLY RECOMMEND
Only mosquito was handled today
The technician arrived and was very professional and explain things to me about the service and about my guarantee from the service he will provide for me that day very friendly and worked quickly and efficiently. A little pricy for one time and seniors should receive a discount I am 67 when I asked they said no not a good value 🚳
Indoor: They don’t come when they say they will be there. So annoying! Not pleased with level of service Outdoor: They have never been able to get the problem under control. Brought another company in to handle Outdoor issue and the had results in 24 hours. Overall: considering other options
The technician was very courteous. He answered all of my questions. I’m very satisfied with my service from Orkin! Thank you!
Just to make sure I’m bug free and sane 🤣
Great company and service.
Extremely professional, courteous and responsive folks. I always feel like a priority. I’m exceeding happy with the service of which I am provided.
Over several years we have used Orkin for various pest control services. They have always been prompt arriving as well as being friendly yet professional. Orkin has always provided us with a Technician that is able to do their job effectively and not cause you to feel as though you are being "squeezed in". They…
This place was 10 outta 10, they definitely handled all my issues were very responsive with my issues and addressed them all highly satisfied customer here even came out to the house on Saturday!
This is the third control visit, the guy who came was really professional
From the first call, quite a number of years ago now, Orkin has maintained a professional yet freindly approach. In addition to providing quality and dffective insdct control, always maintaining a professional yet creindly approach.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |
