How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for cockroach extermination
Clear ✕All 161 Google reviews tagged “Cockroach extermination” · showing 140
The technician TJ was efficient
Ok I can't say enough positive words to describe the gentleman that came to our house today. His name was Kamdin, he is the 3rd guy to come to our house to service us; after the boss. He was more courteous, professional and 100% transparent about everything. He actually listened to our issues that we had with…
Great service. Fast, friendly and efficient. Will continue to use them in the future for pest control needs.
The guy who came was very nice & extremely helpful. He listened to what the issue was & went above & beyond to fix the problem! He was great at his job!
Orkins Pro Brad Denning is incredible at his job! I would highly recommend him on big jobs. HE TRULY KNOWS WHAT HES DOING
They are affordable, answered all my questions and came out next day.
He was very friendly, and explained everything to me and my dogs even liked him. Awesome guy! Same with the one I talked to on the phone. They all was very friendly and got back to me in a distant time.
Brian went above and beyond. Excellent service.
They were on time and courteous. They are taking care of the problems we had without judging how much they had to do. Thank you for the excellent service.
My service with Orkin is awesome; I rarely see anything since my service started. Brad Denning is who comes and sprays for me, and he is very friendly, cares about giving good pest/rodent treatment, and is all around a great guy who has never caused any issues.
Stefan was on time, and explained to me everything he was doing. He was very detailed with his explaining.
I have always been greatly satisfied with Orkin's pest control. We are bug free. If any bug does show up they are always right back out to address the issue. Tony does an excellent job on our maintenance program.
I'm A Very Satisfied Customer 😁😁 !! Chad N. Davidson is My Orkin Guy and He Is Awesome 👌🏿! !
Our orkin woman was responsive, on time,friendly, and efficient at getting the job done.
Very fast and polite gentlemen. Very impressed with their punctuality and professionalism.
A different technician was here again. Seems like we have a different technician every time. I showed high where al, the traps were and where the others had checked. That is all he did, change the traps. He was to check our registers, I showed high them, He only checked one. He DID NOT SPRAY ANY WHERE IN THE…
Cordell, our Orkin service provider is polite, kind and very thorough in his home exam and treatment. No longer do I worry about a surprise spider visit or a basement roach! Haven’t seen a rodent ever and he helps to keep it that way. We appreciate our Orkin team!
He was very polite, talked openly to us about what was being done and what to expect.
Very good job
Jeremy was very respectful of our needs. He explained what the products were and what they did. Which I really appreciated. Looking forward to no more roaches. Thanks Orkin.
The professional was great! Very nice! All of the above! 10 out of 10
I have several houses they service, they have a habit of saying they arrived charging me but never completing the service.Caught them red handed 10/12/2023. No integrity.
Stephan always does absolutely wonderful job. Professional, and good with my Mom. Thank you!!
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
Cordell was amazing! He is professional, knowledgeable, and passionate about what he does. I appreciate him being thorough and for his bravery! Orkin, Cordell is an asset to your company.
We have cockroaches really bad and needed to get rid of them.
The inspections have not been good. After awhile of having the service they quit inspecting and don't really spray for insects in or out of the home!!!!!
1Very professional. Assured me they can take care of the problem.
Just to make sure I’m bug free and sane 🤣
Very knowledgeable friendly
He was very polite and pet friendlier. Yes
I love the service. Tony was on time and very nice and provided the service we needed in a very professional manner.
Our Guy is very professional and always polite when he comes to service our home.
They were early which I liked. Very professional and friendly.
I have used orkin for the past few years to keep the bugs out of my house. I began using their service at my previous address where we had a bed bug infestation. It was a tedious process and I vowed to not ever have that problem again. Thanks to Orkin... I haven't!
This place was 10 outta 10, they definitely handled all my issues were very responsive with my issues and addressed them all highly satisfied customer here even came out to the house on Saturday!
Mike was very professional n kind ......I will refer all my friends an family to use orkin
A+
PUT N NEAR OKIE DOKIE yeah yeah...good work trust worthy experts...an quick
Operater was very grateful help with all my questions did a awesome sauce job thank you
Always take good care of me
Technician was very thorough and professional. He took the time to answer all of my questions and explain the process to me. I would definitely recommend them!
Professional, good attitude, explain what he was doing, asked if I had any questions, and very respectful!
The services was very good and the guy that came out was very friendly and told me everything that he was going to do before he did it thank you for your service and I would tell other people to use you
Very good and professional. They made a stressful situation for us very easy and comfortable.
He arrived early and was very polite. I’ve used Orkin before and they were great. 10/10 recommend.
Chris was really nice and addressed any concerns I had. Very good experience. I would recommend orkin to any one needing pest control.
The technician is very knowledgeable and has eliminated our problem
Chris is the best guy for the job! I couldn't of asked for anyone better. Very nice an explained everything to me.
The gentleman that came to spray was very knowledgeable and respectful! They even helped me with payments and lowered the first fee which was so helpful! I’d say great so far!
Professional and friendly technician.
They were here on time a very pleasant person and he was very talkative while he done his work I really enjoyed talking with him he explain what he was doing and which room he would be going in and how you done it and I really like that I would recommend him to anybody he is very good and I thank you very much
I've never used a pest control company since we've never had pests. Yesterday my cat brought me a dead mouse. So I was on the phone pretty quick. I have an older home, so I'm not too surprised they got in. Orkin was easy to reach, the woman I spoke to was kind and funny and helped me through my "dead mouse…
The person sent out was very pleasant and professional done a good job 👏 to the exterminator for a job very well done.
Orkin never disappoints me whatever the problem may be. Very professional and worth every penny spent! I Will always use this service and recommend to others.
Chad does great work Springfield Ill locations
The gentleman was amazing and friendly. He was thorough and respectful. I would recommend them to everyone
My guy Tony, always there when he says he will be, smiling all the time and ALWAYS does a great job!!!!!!
Tony which was my orkin employee was so helpful and professional about his job. He came in and did everything I asked of him with no problem at a timely manner.
Very professional and quality service
Great service today trying to get moved into a new house that has a roach problem I can truly say this guy treated my house as if it was his own did a killer job very relatable person to have working for you hard to find good workers nowadays so don’t forget to take care of the good ones ORKIN!! Thanks👍🏻
Professional and affordable, looking forward to the next visit.
Called on Fri and they were able to come out in Sat, which was great. The guy was nice and friendly, we'll have to wait and see the results.
The tech guy was very friendly and good at making sure he treated for everything we was having issues with. He was very clear and explained the services provided. Very very satisfied with the service we received!
Very helpful and courteous service. I liked that I had inspection and treatment on the same day. The technician called before arriving and was prompt.
Mike -- awesome !
Christian was very knowledgeable about everything. He said that if we feel that it didn't work we can call them back at no charge. He said that it is bad but,not too bad.
Awesome!
Very friendly guy who told horribly hilarious dad jokes while he worked. I look forward to his next visit!
Showed up two hours early , Came in very professional gave me all the info I needed . Got to work , covers all pest control. On a plan that will cover follow up visits every other month . To make sure I have no pest problems.
Great job, wife is happy so I'm happy. Dead bugs and spiders she will sweep up, she doesn't like the live ones that jump or fall on her.
Very nice and respectful and fast. 10/10
The company and the worker that came out did a wonderful job I would recommend this company to anybody they are fast reliable and have manners and do their jobs.
Would recommend to friends
I appreciate not having to worry about bugs, termites, mice. Very professional and sound, trustworthy.
I asked for a specific service and they didn't perform it then I told him again and it still wasn't done.
They do a good job and are friendly.
Excellent and very thorough service by Mike and CJ. I would recommend these guys to anyone!
Very professional and willing to answer all our question.very much so looking forward to doing more business with your company. Thank u
Very responsive to your worries about having a pest free home and work with you on prices
it was just done almost 2 weeks ago .the service man was really nice an he sprayed .. I dont see much dead..
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |
