How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 330 Google reviews tagged “General pest inspection” · showing 200
Jeremy came out yesterday, Tuesday, and did an excellent job on targeting black ants and huge spiders and huge webs. I appreciated his assistance in getting these icky bugs under control! Also, he was very pleasant, and very professional.
Joe was a pleasure to have and cared to listen to our concerns and questions !
Great service
Kamdin did a great job answering all of my questions and did a thorough job. Very happy with the service
They came so quickly and took care of my home and explained everything to me all at a short notice. I appreciate that very much.
Technician was friendly and professional. He took great care of us. Highly recommend
Tyler was polite and professional
Justin was super friendly & did a great job.
Sean was very polite and professional
Justin is so friendly and knowledgeable! Very considerate every time he comes to spray our house
I called on Tuesday about wasp and Orkin responded the next day. Great service.
Really quick response to our dilemma with ants. Very professional and nice Orkin man who checked and sprayed all concerning areas. I would recommend Orkin for all your pest control.
Orkins Pro Brad Denning is incredible at his job! I would highly recommend him on big jobs. HE TRULY KNOWS WHAT HES DOING
Justin always takes the time to go over any questions or concerns I have. I appreciate his patience and insight.
Stefan from Springfield Illinois is a great man and as a woman I trust him and his integrity. He addresses any issues that I bring to his attention and my kids love him.
Stefan from Springfield has been doing my service for several months now. He is very knowledgeable. I appreciate his attention to detail. Also he shows concern for my animals. I wouldn’t want anyone else doing my service.
Stefan from Springfield is a great tech. He has a awesome personality and is thorough.
Tayler Frank is very professional and always helps us to tackle all the problems and concerns we have. He is very good in what he does.
A+ Professionalism. Always educated & answering my questions. No problems once Orkin showed up.
Thorough job.
As always, Jeremy did a great job!
My person is alway polite and courteous and always lets me know when he is coming
AVOID- not worth the hassle. I had every other month inside and outside inspection/spray during the spring, summer and fall months. I was assigned an appointment time (at the company convenience) requiring me to have to reschedule) and was billed whether or not services were provided. Most times I was billed before…
Great guy that came!! Very professional and handsome;)
Ian was very thorough, knowledgable and friendly
The service is on time, very professional and has eliminated any pest issues. The gentleman who handles my home could not be nicer and is also great with my dogs.
I have always been greatly satisfied with Orkin's pest control. We are bug free. If any bug does show up they are always right back out to address the issue. Tony does an excellent job on our maintenance program.
It was good.
Orkin did an excelkent job as usual
Very professional !!
Good results as always. Thanks again, Tyler for doing the best!
Service tech, was very professional, knowledgeable and made us feel confident in services provided. We were able to get an appointment in a timely manner.
Very Professional. Always on-time. Very thorough and respectful.
Excellent work!
Brad was very nice and knowledgeable he answered all my questions. Thanks
I'm A Very Satisfied Customer 😁😁 !! Chad N. Davidson is My Orkin Guy and He Is Awesome 👌🏿! !
Wayne did a great job and we were very happy to have him carefully check over our house and yard.
Great service and very knowledgeable and reliable staff.
Everything good
Justin did a great job and was very polite and professional. Thank you.
They do a great job
Brian is great. Very knowledgeable and personable. The whole Orkin team in Springfield is great to work with.
The service men always call before arriving so that you know they are on their way. Justin very polite over the phone. I did not see him as I was gone when he arrived and this particular day was taking care of the outside of the house
Wayne did a great job and took his time making sure he sprayed and dusted well outside- removed the wasp nests and did a very detailed search. Very friendly and professional.
Clayton Stock is always very good to work with and pleasant to speak to when he arrives. He isbalways on time and completes his jobs quickly and efficiently.
The representative was very knowledgeable and thorough with his treatment and explanation of the service he provided.
Great service
The young man was exceptional
Very fast and polite gentlemen. Very impressed with their punctuality and professionalism.
I have zero problems with pests
Clayton our tech was awesome! He called when he was on his way snd introduced himself. He was very friendly.
The professional was thorough in his inspection and treatment of the interior of the home and outside of the property.
Fantastic, professional, courteous, and effective service.
My technician is very helpful and asks questions to get our input. He was on time and polite!
Good communication regarding upcoming schedule and arrival. Addresses any issues we might have.
Quick, precise service. Very professional and knowledgeable. Mr. Frank was very nice and attentive. edited 1/25/2024 The entire team that cleared my attic and blew in new insulation was awesome. They were very friendly; even helped get my neighbor's car unstuck. 10/10
The Orkin Associates are very respectful and knowledgeable. I will recommend them any day! Thanks!
Tony is great and has the best Dad jokes!
Very professional and thorough
Brad is wonderful! He explains what he is doing and why. Very thorough. He is very friendly.
Cordell, our Orkin service provider is polite, kind and very thorough in his home exam and treatment. No longer do I worry about a surprise spider visit or a basement roach! Haven’t seen a rodent ever and he helps to keep it that way. We appreciate our Orkin team!
Jason was right on time, very professional and answered all my questions. Very knowledgeable about his business and made me feel appreciated as a customer. Thank you!!
Did a amazing job on first assessment, will be keeping with Orkin.
Their worker was very prompt,courteous and thorough!
Knowledgeable technicians, reliable service and show up when they say they will be there.
Our family absolutely loves Tony and Orkin as a whole, but he makes the experience much more pleasant. We thank you!! 🙏🏾
Very satisfied with Tony, as always!
I have several houses they service, they have a habit of saying they arrived charging me but never completing the service.Caught them red handed 10/12/2023. No integrity.
Everyone was kind and sure what they needed to do to help me with my pest problems
Very effective pest control in a rural home.
Scheduling services is a Nightmare and absolutely No follow up from them on termite services which are charged service fees annually.
Very polite and personable tech
Tony is great, but for some reason corporate has changed my service date and time! I prefer the service date (first Tuesday of the month with a somewhat flexible time) that I had! Why was the scheduling taken out of Tony’s capable hands? Who decided to change my service date and time without consulting me? I am not…
Actually your technician left without finishing the quarterly job. So I'm not able to pay when the job wasn't done correctly. I've always had excellent service so I'm wondering if there was an emergency.
The techs are always on time and professional. We appreciate they listen to the issues and respond accordingly. We recommend the local branch.
Great customer service, knowledgeable and great sense of humor so what more would want .
Orkin Techs make sure to do a very thorough job - especially the exterior of the house. They take the time to do an excellent job. I have never had to call them back for an extra service.
Very professional and friendly
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
Jeremy has been with us for years, is very thorough & always goes the extra mile! We appreciate you.
My rep. Was very professional and explain all of what he was doing and why and took the time to answers all of my questions
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
Was on time and fast! Very polite and professional. Awesome guy.
Mike is a wonderful tech.
You did an awesome job .I can tell already .thank you all the team
Anthony (Tony) is the greatest, for past 20 years we been enjoying is visits 🤗
Jason and my new serviceman are professional, honest and well educated about pest inspection, extermination and maintenence. We required a maintenance program to prevent infestation. Jason told us what to expect and educated us about his area of expertise. However, the woman I talk to on the customer service line is…
Still waiting for the inspection because the rodent exterminator just came by to leave some traps, but huge load off my mind they could come by right away.
Always arrives on time and courteous.
Justin is always thorough with our home and is on time, down to earth but professional and kind. Since switching we have had no issues after each visit. Thank you!
The inspections have not been good. After awhile of having the service they quit inspecting and don't really spray for insects in or out of the home!!!!!
Only mosquito was handled today
Orkin comes every other month for pest control. Have been using them for several years and very satisfied.
Indoor: They don’t come when they say they will be there. So annoying! Not pleased with level of service Outdoor: They have never been able to get the problem under control. Brought another company in to handle Outdoor issue and the had results in 24 hours. Overall: considering other options
The technician was very courteous. He treated the inside and outside of the house.
Technician ask questions of how the house had been and addressed problems mentioned.
The technician was very courteous. He answered all of my questions. I’m very satisfied with my service from Orkin! Thank you!
The Orkin professional, Cordell, was most thorough and kind and professional and knowledgeable. I appreciated his time and excellence.
Chuck was very friendly and thorough. I will definitely use Orkin again if I need to. Thank you
Jeremy is a great Orkin exterminator! He is knowledgeable, friendly, and precise with make sure all areas are covered! He explains any bare traps that have been eaten and those that have not!! Excellent service! Would highly recommend Orkin to others!!
Very professional
Just to make sure I’m bug free and sane 🤣
Friendly and courteous.
Our technician is professional, courteous, and efficient as well as personable.
Great company and service.
He was very polite and pet friendlier. Yes
Great service!!
They are always timely and professional.
Mr.Jeremy has been great. He is very detail oriented and does a great service. Thank you Jeremy and Orkin for your services.
Extremely professional, courteous and responsive folks. I always feel like a priority. I’m exceeding happy with the service of which I am provided.
I love the service. Tony was on time and very nice and provided the service we needed in a very professional manner.
Over several years we have used Orkin for various pest control services. They have always been prompt arriving as well as being friendly yet professional. Orkin has always provided us with a Technician that is able to do their job effectively and not cause you to feel as though you are being "squeezed in". They…
Cordell has been very professional and helpful! We are very happy with Orkin!
Love it
It was all a good service
Our service provider is great!
I have used orkin for the past few years to keep the bugs out of my house. I began using their service at my previous address where we had a bed bug infestation. It was a tedious process and I vowed to not ever have that problem again. Thanks to Orkin... I haven't!
Chuck as always was professional and thorough.
This place was 10 outta 10, they definitely handled all my issues were very responsive with my issues and addressed them all highly satisfied customer here even came out to the house on Saturday!
Brian was prompt and friendly taking time to answer concerns.
He did a good inspection and also checked the inlets for the mice. He did the caulking of the inlets and did extend and interior spraying. He also checked the crawl space.
Very timely and professional! They offer a wide variety of pest controls for your home.
PUT N NEAR OKIE DOKIE yeah yeah...good work trust worthy experts...an quick
I highly recommend pest prevention services from Orkin to anyone. I haven’t had to kill a spider since I moved in!
Friendly and knowledgeable.
Very good and professional. They made a stressful situation for us very easy and comfortable.
Tyler did a great job!
This was my first visit because of a mouse problem. The gentleman looked through the upstairs, basement, outside the house and garage, and inside the garage. Additional traps have been put out for the mice and sprayed to keep bugs away. While in the basement it was found I have a termite problem.
Very friendly and professional service every time.
It feels like a friend is helping you out. Couldn't ask for better service.
The man that came out at 2:00 today June 23, 22 was very nice and did a wonderful job. I was very pleased with his work he took the place of chuck our other orkin guy that we had since I started with them three years ago. If you need someone good go with Orkin you’ll get your money’s.
Very friendly professional service I definitely recommend to anyone
The Guy who does my house is always so polite and friendly.
Thorough and friendly service.
The technician is very knowledgeable and has eliminated our problem
Chris is the best guy for the job! I couldn't of asked for anyone better. Very nice an explained everything to me.
Orkin Springfield IL has changed our set dates and times on multiple occasions in the past 2 years. We have asked for text messages. Instead, emails are sent “we are in our way”. We had a set day, time, and week during each month reserved. We have talked with the office, and it is not consistent. We have had their…
Attentive, knowledgeable. SERVICE. Dake Edwards ROCKS!!!
I have no idea what they did. Usually late and they never communicate what they are doing or what's going on. I saw them outside today but they left before I got outside. I'd like to know what's going on. No one has checked under the house for month.
Guy I had was very nice and explained things very well.
I've never used a pest control company since we've never had pests. Yesterday my cat brought me a dead mouse. So I was on the phone pretty quick. I have an older home, so I'm not too surprised they got in. Orkin was easy to reach, the woman I spoke to was kind and funny and helped me through my "dead mouse…
I heard mice scurrying around upstairs. Brad checked all the poison traps, refilled as needed, and looked for any signs of nesting.
Heck they didn’t even show up then sent a message saying thanks for choosing orkan not only that Idk we had an issue with spiders and let me tell you whatever they were using only fed them dang on things
My guy Tony, always there when he says he will be, smiling all the time and ALWAYS does a great job!!!!!!
Jeremy is always thorough and listens-always pleased with his work
Best service! Thank you for working with us for scheduling. Over and above treatment!
Very professional and quality service
Very friendly & professional service seemed highly knowledgeable.
Tech came out was on time was here long enough to collect the fee and spray 2 rooms out of 7 then said he was going to spray outside after he switched to his back pack and took off instead id say what should of been a hour visit from what i was promised over the phone with all rooms being done as well as the…
Gentlemen was very nice and professional! Great service
I’ve always used Orkin and I am always pleased with their service and their friendliness.
I recently bought a house and asked Terminex to perform an inspection. The quote came in at $13,000 and was later lowered to $11,000 when I said I couldn’t afford it. Matt at Terminex said I had a severe rodent problem and even showed me pictures of how they made channels in my insulation in my attic. He told me I…
Very kind and punctual company to work with.
They do an excellent job with good follow up at a reasonable cost.
Each Orkin rep is knowledgeable and professional. They have taken care of any issues we may have and will recommend what is best for our situation.
I appreciate the fact that Orkin has made an effort to accommodate my schedule. Yes
Our technician Benjamin was very knowledgeable. His customer service skills were amazing. He let us know everything he was doing and what to expect in the next few weeks.
Very helpful and courteous service. I liked that I had inspection and treatment on the same day. The technician called before arriving and was prompt.
The employee was very nice and personable. He explained everything he was doing, as well as they typical behaviors if the drain bugs that he was here to deal with. It was a pleasure to have him at our home!
I seem to have a different guy everytime for my inspections but it's okay. Everyone of them have been polite & so friendly!!
Jeremy D is an awesome technician. He is courteous and always willing to accommodate any requests we have. A-1 top rated service!!
Dan was beyond personable! Highly recommend
Very friendly guy who told horribly hilarious dad jokes while he worked. I look forward to his next visit!
Showed up two hours early , Came in very professional gave me all the info I needed . Got to work , covers all pest control. On a plan that will cover follow up visits every other month . To make sure I have no pest problems.
We had a mouse infestation a while ago and thought we had gotten rid of them. Turns out we were wrong. Orkin man came and did a full inspection and placed traps and poison. He was very nice and answered all of my questions thoroughly. I'll definitely be looking to use them in the future for other pest control needs.
Our Orkin technician always does a thorough job on our home. Mr Stubbs is Very professional . We highly recommend Orkin.
Orkin has always provide quality service that has kept our house bug and termite free for years. When something does pop up, Orkin is there to treat it right always. I appreciate the quality of the work and the trustworthy employees they hire.
I like that Mike always calls and tells me when he will be there so I can leave the door unlocked for him. He’s always thorough and very professional Thank you. Terry Kunkel
none
Treated home for pests.
Orkin service person is great, no issues with any pests, good deal
Very kind from the telephone to the person who comes out. Also does a very great job. Worth every penny
We are very pleased with the pest control service from Orkin. Any specific problems we experience (wasps) are addressed immediately, sometimes even with emergency visits. Bimonthly checks are helpful. We would highly recommend Orkin
Excellent Customer Service! Our Tech, Bradley, has gone above & beyond our expectations and is very knowledgeable. Thankful I chose Orkin.
I asked for a specific service and they didn't perform it then I told him again and it still wasn't done.
I feel like our operator listens to my concerns on every single visit, doesn't just assume everything is going the same as last time - he goes over things with me like it's a new visit. He's professional, but warm, and it's comfortable to have him in and around our home.
They do a good job and are friendly.
We’ve had excellent people from day 1 with Orkin, from techs to inspectors and even the company call center. They send service reminders, alerts when they’re on their way, and are always extremely respectful, efficient, and informative when they come. Our local office is an excellent extension of the brand!
Very thorough. Explained everything and did an awesome job.
Excellent and very thorough service by Mike and CJ. I would recommend these guys to anyone!
All was well Matt did a fantastic hob and would recomend.
Very professional and willing to answer all our question.very much so looking forward to doing more business with your company. Thank u
Bobby was great and so was the gentleman working with him. They were honest and helpful. They did a thorough job spraying our yard and trees. We would recommend them to anyone!
The gentleman who came for my service, Johnny, was very professional, informative and very personable. He explained everything he was doing & told me to contact Orkin for any problem that make occur. He had a mask on, which really impressed me. Several companies providing different types of services did not have…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |