How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 330 Google reviews tagged “General pest inspection” · showing 100
Jeremy came out yesterday, Tuesday, and did an excellent job on targeting black ants and huge spiders and huge webs. I appreciated his assistance in getting these icky bugs under control! Also, he was very pleasant, and very professional.
Joe was a pleasure to have and cared to listen to our concerns and questions !
Great service
Kamdin did a great job answering all of my questions and did a thorough job. Very happy with the service
They came so quickly and took care of my home and explained everything to me all at a short notice. I appreciate that very much.
Technician was friendly and professional. He took great care of us. Highly recommend
Tyler was polite and professional
Justin was super friendly & did a great job.
Sean was very polite and professional
Justin is so friendly and knowledgeable! Very considerate every time he comes to spray our house
I called on Tuesday about wasp and Orkin responded the next day. Great service.
Really quick response to our dilemma with ants. Very professional and nice Orkin man who checked and sprayed all concerning areas. I would recommend Orkin for all your pest control.
Orkins Pro Brad Denning is incredible at his job! I would highly recommend him on big jobs. HE TRULY KNOWS WHAT HES DOING
Justin always takes the time to go over any questions or concerns I have. I appreciate his patience and insight.
Stefan from Springfield Illinois is a great man and as a woman I trust him and his integrity. He addresses any issues that I bring to his attention and my kids love him.
Stefan from Springfield has been doing my service for several months now. He is very knowledgeable. I appreciate his attention to detail. Also he shows concern for my animals. I wouldn’t want anyone else doing my service.
Stefan from Springfield is a great tech. He has a awesome personality and is thorough.
Tayler Frank is very professional and always helps us to tackle all the problems and concerns we have. He is very good in what he does.
A+ Professionalism. Always educated & answering my questions. No problems once Orkin showed up.
Thorough job.
As always, Jeremy did a great job!
My person is alway polite and courteous and always lets me know when he is coming
AVOID- not worth the hassle. I had every other month inside and outside inspection/spray during the spring, summer and fall months. I was assigned an appointment time (at the company convenience) requiring me to have to reschedule) and was billed whether or not services were provided. Most times I was billed before…
Great guy that came!! Very professional and handsome;)
Ian was very thorough, knowledgable and friendly
The service is on time, very professional and has eliminated any pest issues. The gentleman who handles my home could not be nicer and is also great with my dogs.
I have always been greatly satisfied with Orkin's pest control. We are bug free. If any bug does show up they are always right back out to address the issue. Tony does an excellent job on our maintenance program.
It was good.
Orkin did an excelkent job as usual
Very professional !!
Good results as always. Thanks again, Tyler for doing the best!
Service tech, was very professional, knowledgeable and made us feel confident in services provided. We were able to get an appointment in a timely manner.
Very Professional. Always on-time. Very thorough and respectful.
Excellent work!
Brad was very nice and knowledgeable he answered all my questions. Thanks
I'm A Very Satisfied Customer 😁😁 !! Chad N. Davidson is My Orkin Guy and He Is Awesome 👌🏿! !
Wayne did a great job and we were very happy to have him carefully check over our house and yard.
Great service and very knowledgeable and reliable staff.
Everything good
Justin did a great job and was very polite and professional. Thank you.
They do a great job
Brian is great. Very knowledgeable and personable. The whole Orkin team in Springfield is great to work with.
The service men always call before arriving so that you know they are on their way. Justin very polite over the phone. I did not see him as I was gone when he arrived and this particular day was taking care of the outside of the house
Wayne did a great job and took his time making sure he sprayed and dusted well outside- removed the wasp nests and did a very detailed search. Very friendly and professional.
Clayton Stock is always very good to work with and pleasant to speak to when he arrives. He isbalways on time and completes his jobs quickly and efficiently.
The representative was very knowledgeable and thorough with his treatment and explanation of the service he provided.
Great service
The young man was exceptional
Very fast and polite gentlemen. Very impressed with their punctuality and professionalism.
I have zero problems with pests
Clayton our tech was awesome! He called when he was on his way snd introduced himself. He was very friendly.
The professional was thorough in his inspection and treatment of the interior of the home and outside of the property.
Fantastic, professional, courteous, and effective service.
My technician is very helpful and asks questions to get our input. He was on time and polite!
Good communication regarding upcoming schedule and arrival. Addresses any issues we might have.
Quick, precise service. Very professional and knowledgeable. Mr. Frank was very nice and attentive. edited 1/25/2024 The entire team that cleared my attic and blew in new insulation was awesome. They were very friendly; even helped get my neighbor's car unstuck. 10/10
The Orkin Associates are very respectful and knowledgeable. I will recommend them any day! Thanks!
Tony is great and has the best Dad jokes!
Very professional and thorough
Brad is wonderful! He explains what he is doing and why. Very thorough. He is very friendly.
Cordell, our Orkin service provider is polite, kind and very thorough in his home exam and treatment. No longer do I worry about a surprise spider visit or a basement roach! Haven’t seen a rodent ever and he helps to keep it that way. We appreciate our Orkin team!
Jason was right on time, very professional and answered all my questions. Very knowledgeable about his business and made me feel appreciated as a customer. Thank you!!
Did a amazing job on first assessment, will be keeping with Orkin.
Their worker was very prompt,courteous and thorough!
Knowledgeable technicians, reliable service and show up when they say they will be there.
Our family absolutely loves Tony and Orkin as a whole, but he makes the experience much more pleasant. We thank you!! 🙏🏾
Very satisfied with Tony, as always!
I have several houses they service, they have a habit of saying they arrived charging me but never completing the service.Caught them red handed 10/12/2023. No integrity.
Everyone was kind and sure what they needed to do to help me with my pest problems
Very effective pest control in a rural home.
Scheduling services is a Nightmare and absolutely No follow up from them on termite services which are charged service fees annually.
Very polite and personable tech
Tony is great, but for some reason corporate has changed my service date and time! I prefer the service date (first Tuesday of the month with a somewhat flexible time) that I had! Why was the scheduling taken out of Tony’s capable hands? Who decided to change my service date and time without consulting me? I am not…
Actually your technician left without finishing the quarterly job. So I'm not able to pay when the job wasn't done correctly. I've always had excellent service so I'm wondering if there was an emergency.
The techs are always on time and professional. We appreciate they listen to the issues and respond accordingly. We recommend the local branch.
Great customer service, knowledgeable and great sense of humor so what more would want .
Orkin Techs make sure to do a very thorough job - especially the exterior of the house. They take the time to do an excellent job. I have never had to call them back for an extra service.
Very professional and friendly
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
Jeremy has been with us for years, is very thorough & always goes the extra mile! We appreciate you.
My rep. Was very professional and explain all of what he was doing and why and took the time to answers all of my questions
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
Was on time and fast! Very polite and professional. Awesome guy.
Mike is a wonderful tech.
You did an awesome job .I can tell already .thank you all the team
Anthony (Tony) is the greatest, for past 20 years we been enjoying is visits 🤗
Jason and my new serviceman are professional, honest and well educated about pest inspection, extermination and maintenence. We required a maintenance program to prevent infestation. Jason told us what to expect and educated us about his area of expertise. However, the woman I talk to on the customer service line is…
Still waiting for the inspection because the rodent exterminator just came by to leave some traps, but huge load off my mind they could come by right away.
Always arrives on time and courteous.
Justin is always thorough with our home and is on time, down to earth but professional and kind. Since switching we have had no issues after each visit. Thank you!
The inspections have not been good. After awhile of having the service they quit inspecting and don't really spray for insects in or out of the home!!!!!
Only mosquito was handled today
Orkin comes every other month for pest control. Have been using them for several years and very satisfied.
Indoor: They don’t come when they say they will be there. So annoying! Not pleased with level of service Outdoor: They have never been able to get the problem under control. Brought another company in to handle Outdoor issue and the had results in 24 hours. Overall: considering other options
The technician was very courteous. He treated the inside and outside of the house.
Technician ask questions of how the house had been and addressed problems mentioned.
The technician was very courteous. He answered all of my questions. I’m very satisfied with my service from Orkin! Thank you!
The Orkin professional, Cordell, was most thorough and kind and professional and knowledgeable. I appreciated his time and excellence.
Chuck was very friendly and thorough. I will definitely use Orkin again if I need to. Thank you
Jeremy is a great Orkin exterminator! He is knowledgeable, friendly, and precise with make sure all areas are covered! He explains any bare traps that have been eaten and those that have not!! Excellent service! Would highly recommend Orkin to others!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |