How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for rodent extermination
Clear ✕All 253 Google reviews tagged “Rodent extermination” · showing 220
Brad Denning had done a wonderful job with mouse control at my mom's house. It was not an infestation but coming in to eat!!! He found where they were coming in and continues to inspect on a regular schedule. And he takes care of the crickets in the summer. We are very happy with Brad as our service tech.
Excellent service from Brian. Very knowledgeable and helpful.
Technicians are friendly and professional. They cover their shoes before entering. My current technician, Jerry is amazing. He asks if I've had problems. If so, he looks into my concerns and always solves a problem. I am very happy with Orkin services. I highly recommend them. I have used them several times since I…
Highly satisfied
The man was friendly and professional!!
Blake, Drew and Zach did an outstanding job! They went above and beyond what they are paid to do. All of them were so helpful and courteous. I can't give them enough stars. Those guys need a raise!!
Great service. Fast, friendly and efficient. Will continue to use them in the future for pest control needs.
(Update 5/20/2026) Jeremy has been to my house twice (this time with a teammate that I forgot to ask his name) and operates with the utmost efficiency and professionalism. He was the first person from Orkin I met when I began my service and solidified that I had made the right decision. He explains everything he…
Sean was very polite and professional
Justin is so friendly and knowledgeable! Very considerate every time he comes to spray our house
Jeremy did an excellent job, as he always does!
Stefan from Springfield is a great tech. He has a awesome personality and is thorough.
Speaking with Destiny was comforting. She was very understanding. Jeremy Gresham came out promptly both times. He also was very understanding and helpful. It was a great experience with Orkin.
Mike serviced my home twice now. He very professional and comforting. He talked me through what he was doing and what to expect. Hes very knowledgeable and experienced. He took his time treating my home and the outside. Overall, I am much more pleased with Orkins treatment than any other company I’ve had come in the…
Thorough job.
I used Orkin to rid my dad’s house of those nasty Rodents & Sprickets. After the first visit, the sprickets disappeared! By the third visit, we realized we hadn’t seen or heard mice in a while. This is a Great service! I will definitely use their service again if I have any more unwelcome pests/rodents!!
They are affordable, answered all my questions and came out next day.
My experience with Orkin through Chad has been great. He answered all my questions and took my concerns seriously. My pest problems have been taken care of. Very satisfied.
My person is alway polite and courteous and always lets me know when he is coming
The service tech was very thorough. Unfortunately we seem to be addressing a mice issue again that I just paid $7000 for. I think we need a different inspector to come out to see how they are getting as we did do all the recommendations and they are still here
Great service technician very knowledgeable
My service with Orkin is awesome; I rarely see anything since my service started. Brad Denning is who comes and sprays for me, and he is very friendly, cares about giving good pest/rodent treatment, and is all around a great guy who has never caused any issues.
The representative is always on time and keeps me informed on days he will be coming to my home
Ian was very thorough, knowledgable and friendly
Mike treated the entire house,inside and outside, for mice bugs and spiders.
I have always been greatly satisfied with Orkin's pest control. We are bug free. If any bug does show up they are always right back out to address the issue. Tony does an excellent job on our maintenance program.
Wayne was our technician this time. He is going to be our technician now that Anthony retired. Very professional and polite.
Orkin did an excelkent job as usual
Very professional !!
Nick had excellent customer service! He explained everything he was doing and made sure I knew that if I had any questions or issues after he left to get ahold of them. I would definitely recommend Orkin for any unwelcome visitors you get in your home.
Having had a rabid bat in my house, Orkin came and eliminated my concerns and cleaned and sanitized where needed. Thank uou Orkin gor a job well done!
Excellent work!
Brad was very nice and knowledgeable he answered all my questions. Thanks
I'm A Very Satisfied Customer 😁😁 !! Chad N. Davidson is My Orkin Guy and He Is Awesome 👌🏿! !
Wayne did a great job and we were very happy to have him carefully check over our house and yard.
Very expensive. The crew were very courteous and thorough.
The young man was exceptional
I have zero problems with pests
Clayton our tech was awesome! He called when he was on his way snd introduced himself. He was very friendly.
A different technician was here again. Seems like we have a different technician every time. I showed high where al, the traps were and where the others had checked. That is all he did, change the traps. He was to check our registers, I showed high them, He only checked one. He DID NOT SPRAY ANY WHERE IN THE…
Mike is always on time and does a great job!
Fantastic, professional, courteous, and effective service.
I cannot say enough about how pleased I was with Jason and Dalton. They did a great job with providing me with a shield and with pest control. They were very efficient, knowledgeable, courteous, friendly, and extremely thorough in their knowledge, and in the work delivered. I give them the highest recommendation!
Cordell, our Orkin service provider is polite, kind and very thorough in his home exam and treatment. No longer do I worry about a surprise spider visit or a basement roach! Haven’t seen a rodent ever and he helps to keep it that way. We appreciate our Orkin team!
I needed them and I'm happy with the service I appreciate what the work I think it's so worth it
Their worker was very prompt,courteous and thorough!
They were recommended by a friend to help me get these little critters out of my house. Everyone I spoke with at Orkin was so kind and professional and very understanding of my situation. Highly recommend!
The professional was great! Very nice! All of the above! 10 out of 10
Everyone was kind and sure what they needed to do to help me with my pest problems
Very effective pest control in a rural home.
Very professional and courteous to the client.
Great customer service, knowledgeable and great sense of humor so what more would want .
Great customer service! I’m hopefully they will take care of our mice problem!! Thanks for the quick service!!
Very professional and friendly
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
Treated my house in the rain. Called that morning, no one answered. Left a message for them not to treat the house because of the rain. They treated it anyway and charged me. No one ever called me back.
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
Orkin did a great job for one of my family members, their price was considerably less than the competition. They were professional and very efficient.
I have no complaints again at this company. Very good service couldn’t ask for any better. Service is excellent. Definitely recommend Tony. He’s the best!!
Anthony (Tony) is the greatest, for past 20 years we been enjoying is visits 🤗
Good
Orkin’s have a very polite customer service department. The guys that came into my home made me feel at ease. They did their jobs according to your needs. Great Group of people. Thanks
He was amazing !!I think his name was Tyler
I met with Chuck and Justin. Both are knowledgeable and helpful. I’m looking forward to positive results. Seems like a good company.
Still waiting for the inspection because the rodent exterminator just came by to leave some traps, but huge load off my mind they could come by right away.
Always arrives on time and courteous.
Very responsive and very kind Workers are always informative and helpful quickly responsive to your needs HIGHLY RECOMMEND
Tony was very thorough and professional.
The inspections have not been good. After awhile of having the service they quit inspecting and don't really spray for insects in or out of the home!!!!!
I was just getting ready to move into a new house but upon my inspection of the house I saw droppings so I called orkin and they came right out and did their inspection and found a hole then a week or so later they came to fix the hole which allowed access for pests. They were very professional and kind and they were in and out. 10/10 would recommend
Tech arrived early (called first). Very thorough inspection. Gave clear direction as to what he was doing.
Very friendly and professional
Indoor: They don’t come when they say they will be there. So annoying! Not pleased with level of service Outdoor: They have never been able to get the problem under control. Brought another company in to handle Outdoor issue and the had results in 24 hours. Overall: considering other options
The Orkin professional, Cordell, was most thorough and kind and professional and knowledgeable. I appreciated his time and excellence.
Just to make sure I’m bug free and sane 🤣
Friendly and courteous.
Very good people highly recommended
Great company and service.
Just started today. Very pleased so far.
Great service!!
The guys showed as directed, we walked thru the process prior to them starting. They removed all the insulation from our attic, sanitized and then blew in new treated insulation that pests and rodents don't like. The guys were very open about what they were doing as well as making sure I knew every steps'…
Anthony H. has helped me dearly. I would recommend them anytime where I move I would use them again and anthony has a great personality and fun to be around
My technician was wonderful!
I love the service. Tony was on time and very nice and provided the service we needed in a very professional manner.
Friendly, respectful
Great service
Chuck as always was professional and thorough.
This place was 10 outta 10, they definitely handled all my issues were very responsive with my issues and addressed them all highly satisfied customer here even came out to the house on Saturday!
Very timely and professional! They offer a wide variety of pest controls for your home.
PUT N NEAR OKIE DOKIE yeah yeah...good work trust worthy experts...an quick
Always take good care of me
Very good and professional. They made a stressful situation for us very easy and comfortable.
very courteous and professional. welcome experience
This was my first visit because of a mouse problem. The gentleman looked through the upstairs, basement, outside the house and garage, and inside the garage. Additional traps have been put out for the mice and sprayed to keep bugs away. While in the basement it was found I have a termite problem.
The only bad thing about my service was that the lady on the phone stated I would have a termite inspection as well. However only the bug guy came who could not give termite inspection.
It feels like a friend is helping you out. Couldn't ask for better service.
The man that came out at 2:00 today June 23, 22 was very nice and did a wonderful job. I was very pleased with his work he took the place of chuck our other orkin guy that we had since I started with them three years ago. If you need someone good go with Orkin you’ll get your money’s.
Great job and wonderful customer support!
Very friendly professional service I definitely recommend to anyone
He is always professional, polite and thorough!
Orkin Springfield IL has changed our set dates and times on multiple occasions in the past 2 years. We have asked for text messages. Instead, emails are sent “we are in our way”. We had a set day, time, and week during each month reserved. We have talked with the office, and it is not consistent. We have had their…
I cancelled my contract just yesterday. The lack of consistency, not showing up for appointments and unprofessional behavior of one technician that was recorded on my Ring was more than enough reason. I would not recommend Orkin in Springfield, Illinois.
Professional and friendly technician.
The technician was very friendly and good with kids.
Prompt responsive and professionally done.
I've never used a pest control company since we've never had pests. Yesterday my cat brought me a dead mouse. So I was on the phone pretty quick. I have an older home, so I'm not too surprised they got in. Orkin was easy to reach, the woman I spoke to was kind and funny and helped me through my "dead mouse…
I heard mice scurrying around upstairs. Brad checked all the poison traps, refilled as needed, and looked for any signs of nesting.
Brian showed up on time and immediately started to work. Inspected the outside of the house looking for holes or cracks to fill. Took his time and was thorough. He explained his process so I understood what he was doing. Good experience.
Good Service
Jeremy was awesome, very professional and I would highly recommend Orkin for pest control.
Our initial set up at our new home was sub par. HOWEVER.....when i called back for a follow up they were quick to come out and respray and i was able to meet our normal "bug guy" He is super helpful, professional and friendly. Best of all he is ontime!!!
Chad does great work Springfield Ill locations
My guy Tony, always there when he says he will be, smiling all the time and ALWAYS does a great job!!!!!!
They were very polite friendly they definitely have me as a customer now
Best service! Thank you for working with us for scheduling. Over and above treatment!
Tony which was my orkin employee was so helpful and professional about his job. He came in and did everything I asked of him with no problem at a timely manner.
Very professional and quality service
Very friendly & professional service seemed highly knowledgeable.
They do a 1/4 inspection and spray to keep house free from all things nasty
Gentlemen was very nice and professional! Great service
I’ve always used Orkin and I am always pleased with their service and their friendliness.
Orkin is the definitive expert and leading brand in pest control. Don’t bother with any others; they’re simply not Orkin. And our technician Tony is outstanding! He’s courteous, punctual, and effective. Thank you, Orkin!
I recently bought a house and asked Terminex to perform an inspection. The quote came in at $13,000 and was later lowered to $11,000 when I said I couldn’t afford it. Matt at Terminex said I had a severe rodent problem and even showed me pictures of how they made channels in my insulation in my attic. He told me I…
Professional and affordable, looking forward to the next visit.
They do an excellent job with good follow up at a reasonable cost.
Called on Fri and they were able to come out in Sat, which was great. The guy was nice and friendly, we'll have to wait and see the results.
Tyler was our technician who showed up for our services. He was very professional and friendly, and explained everything he was doing very well. I would definitely recommend him and Orkin!
The tech guy was very friendly and good at making sure he treated for everything we was having issues with. He was very clear and explained the services provided. Very very satisfied with the service we received!
Very helpful and courteous service. I liked that I had inspection and treatment on the same day. The technician called before arriving and was prompt.
Mike -- awesome !
They only came today so can't say how well it works yet
Awesome!
Tony is THE BEST! Fun guy and was very thorough. Appreciated his humor!
Excellent technician, Ben, who clearly takes pride in his work. Also, we value that it has always been the same tech, so it appears Orkin values and retains its employees. Also, communication is excellent with texts about when and what time frame service will be provided.
Friendly and thorough technician.
Orkin has been great and reliable for us for years now.
Brad was very knowledgeable. Very professional and was overall a pleasure to be around. He goes above & beyond to service his clients.
Very friendly guy who told horribly hilarious dad jokes while he worked. I look forward to his next visit!
Showed up two hours early , Came in very professional gave me all the info I needed . Got to work , covers all pest control. On a plan that will cover follow up visits every other month . To make sure I have no pest problems.
Great job, wife is happy so I'm happy. Dead bugs and spiders she will sweep up, she doesn't like the live ones that jump or fall on her.
Did not explain contract very well. Need to work on that
We had a mouse infestation a while ago and thought we had gotten rid of them. Turns out we were wrong. Orkin man came and did a full inspection and placed traps and poison. He was very nice and answered all of my questions thoroughly. I'll definitely be looking to use them in the future for other pest control needs.
Our Orkin technician always does a thorough job on our home. Mr Stubbs is Very professional . We highly recommend Orkin.
The company and the worker that came out did a wonderful job I would recommend this company to anybody they are fast reliable and have manners and do their jobs.
Chuck was very informative and helpful. I know I will get good service
Johnny was very professional and courteous. He was very thorough with his explanation and showed me areas of concern on our home. I am very happy with his service and our monthly service with Tony.
I like that Mike always calls and tells me when he will be there so I can leave the door unlocked for him. He’s always thorough and very professional Thank you. Terry Kunkel
We have the quarterly contract and have always been pleased with our service. Ben is very helpful, friendly, and knowledgeable.
none
I appreciate not having to worry about bugs, termites, mice. Very professional and sound, trustworthy.
Chad is always on time is courteous and thorough. I trust him to take care of what needs to be done.
Excellent Customer Service! Our Tech, Bradley, has gone above & beyond our expectations and is very knowledgeable. Thankful I chose Orkin.
I feel like our operator listens to my concerns on every single visit, doesn't just assume everything is going the same as last time - he goes over things with me like it's a new visit. He's professional, but warm, and it's comfortable to have him in and around our home.
They do a good job and are friendly.
Very thorough. Explained everything and did an awesome job.
Excellent and very thorough service by Mike and CJ. I would recommend these guys to anyone!
Very professional and willing to answer all our question.very much so looking forward to doing more business with your company. Thank u
The gentleman who came for my service, Johnny, was very professional, informative and very personable. He explained everything he was doing & told me to contact Orkin for any problem that make occur. He had a mask on, which really impressed me. Several companies providing different types of services did not have…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |
