How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREOrkin
Springfield, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 2,013 Google reviews
Report card
Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for rodent extermination
Clear ✕All 253 Google reviews tagged “Rodent extermination” · showing 80
Brad Denning had done a wonderful job with mouse control at my mom's house. It was not an infestation but coming in to eat!!! He found where they were coming in and continues to inspect on a regular schedule. And he takes care of the crickets in the summer. We are very happy with Brad as our service tech.
Excellent service from Brian. Very knowledgeable and helpful.
Technicians are friendly and professional. They cover their shoes before entering. My current technician, Jerry is amazing. He asks if I've had problems. If so, he looks into my concerns and always solves a problem. I am very happy with Orkin services. I highly recommend them. I have used them several times since I…
Highly satisfied
The man was friendly and professional!!
Blake, Drew and Zach did an outstanding job! They went above and beyond what they are paid to do. All of them were so helpful and courteous. I can't give them enough stars. Those guys need a raise!!
Great service. Fast, friendly and efficient. Will continue to use them in the future for pest control needs.
(Update 5/20/2026) Jeremy has been to my house twice (this time with a teammate that I forgot to ask his name) and operates with the utmost efficiency and professionalism. He was the first person from Orkin I met when I began my service and solidified that I had made the right decision. He explains everything he…
Sean was very polite and professional
Justin is so friendly and knowledgeable! Very considerate every time he comes to spray our house
Jeremy did an excellent job, as he always does!
Stefan from Springfield is a great tech. He has a awesome personality and is thorough.
Speaking with Destiny was comforting. She was very understanding. Jeremy Gresham came out promptly both times. He also was very understanding and helpful. It was a great experience with Orkin.
Mike serviced my home twice now. He very professional and comforting. He talked me through what he was doing and what to expect. Hes very knowledgeable and experienced. He took his time treating my home and the outside. Overall, I am much more pleased with Orkins treatment than any other company I’ve had come in the…
Thorough job.
I used Orkin to rid my dad’s house of those nasty Rodents & Sprickets. After the first visit, the sprickets disappeared! By the third visit, we realized we hadn’t seen or heard mice in a while. This is a Great service! I will definitely use their service again if I have any more unwelcome pests/rodents!!
They are affordable, answered all my questions and came out next day.
My experience with Orkin through Chad has been great. He answered all my questions and took my concerns seriously. My pest problems have been taken care of. Very satisfied.
My person is alway polite and courteous and always lets me know when he is coming
The service tech was very thorough. Unfortunately we seem to be addressing a mice issue again that I just paid $7000 for. I think we need a different inspector to come out to see how they are getting as we did do all the recommendations and they are still here
Great service technician very knowledgeable
My service with Orkin is awesome; I rarely see anything since my service started. Brad Denning is who comes and sprays for me, and he is very friendly, cares about giving good pest/rodent treatment, and is all around a great guy who has never caused any issues.
The representative is always on time and keeps me informed on days he will be coming to my home
Ian was very thorough, knowledgable and friendly
Mike treated the entire house,inside and outside, for mice bugs and spiders.
I have always been greatly satisfied with Orkin's pest control. We are bug free. If any bug does show up they are always right back out to address the issue. Tony does an excellent job on our maintenance program.
Wayne was our technician this time. He is going to be our technician now that Anthony retired. Very professional and polite.
Orkin did an excelkent job as usual
Very professional !!
Nick had excellent customer service! He explained everything he was doing and made sure I knew that if I had any questions or issues after he left to get ahold of them. I would definitely recommend Orkin for any unwelcome visitors you get in your home.
Having had a rabid bat in my house, Orkin came and eliminated my concerns and cleaned and sanitized where needed. Thank uou Orkin gor a job well done!
Excellent work!
Brad was very nice and knowledgeable he answered all my questions. Thanks
I'm A Very Satisfied Customer 😁😁 !! Chad N. Davidson is My Orkin Guy and He Is Awesome 👌🏿! !
Wayne did a great job and we were very happy to have him carefully check over our house and yard.
Very expensive. The crew were very courteous and thorough.
The young man was exceptional
I have zero problems with pests
Clayton our tech was awesome! He called when he was on his way snd introduced himself. He was very friendly.
A different technician was here again. Seems like we have a different technician every time. I showed high where al, the traps were and where the others had checked. That is all he did, change the traps. He was to check our registers, I showed high them, He only checked one. He DID NOT SPRAY ANY WHERE IN THE…
Mike is always on time and does a great job!
Fantastic, professional, courteous, and effective service.
I cannot say enough about how pleased I was with Jason and Dalton. They did a great job with providing me with a shield and with pest control. They were very efficient, knowledgeable, courteous, friendly, and extremely thorough in their knowledge, and in the work delivered. I give them the highest recommendation!
Cordell, our Orkin service provider is polite, kind and very thorough in his home exam and treatment. No longer do I worry about a surprise spider visit or a basement roach! Haven’t seen a rodent ever and he helps to keep it that way. We appreciate our Orkin team!
I needed them and I'm happy with the service I appreciate what the work I think it's so worth it
Their worker was very prompt,courteous and thorough!
They were recommended by a friend to help me get these little critters out of my house. Everyone I spoke with at Orkin was so kind and professional and very understanding of my situation. Highly recommend!
The professional was great! Very nice! All of the above! 10 out of 10
Everyone was kind and sure what they needed to do to help me with my pest problems
Very effective pest control in a rural home.
Very professional and courteous to the client.
Great customer service, knowledgeable and great sense of humor so what more would want .
Great customer service! I’m hopefully they will take care of our mice problem!! Thanks for the quick service!!
Very professional and friendly
Mr. Stephen is very respectable and knowledgeable with vanquishing the unwanted critters. He works on your time and what works for your family. He is pet friendly. I appreciate his efforts with spiders, mice, and ants. He is awesome
Treated my house in the rain. Called that morning, no one answered. Left a message for them not to treat the house because of the rain. They treated it anyway and charged me. No one ever called me back.
My tech is always efficient and professional. I've used orkin for about 3 years in a rural area and WOW! They do a great job keeping the crawlies away. Customer service is second to none. Great work!
Orkin did a great job for one of my family members, their price was considerably less than the competition. They were professional and very efficient.
I have no complaints again at this company. Very good service couldn’t ask for any better. Service is excellent. Definitely recommend Tony. He’s the best!!
Anthony (Tony) is the greatest, for past 20 years we been enjoying is visits 🤗
Good
Orkin’s have a very polite customer service department. The guys that came into my home made me feel at ease. They did their jobs according to your needs. Great Group of people. Thanks
He was amazing !!I think his name was Tyler
I met with Chuck and Justin. Both are knowledgeable and helpful. I’m looking forward to positive results. Seems like a good company.
Still waiting for the inspection because the rodent exterminator just came by to leave some traps, but huge load off my mind they could come by right away.
Always arrives on time and courteous.
Very responsive and very kind Workers are always informative and helpful quickly responsive to your needs HIGHLY RECOMMEND
Tony was very thorough and professional.
The inspections have not been good. After awhile of having the service they quit inspecting and don't really spray for insects in or out of the home!!!!!
I was just getting ready to move into a new house but upon my inspection of the house I saw droppings so I called orkin and they came right out and did their inspection and found a hole then a week or so later they came to fix the hole which allowed access for pests. They were very professional and kind and they were in and out. 10/10 would recommend
Tech arrived early (called first). Very thorough inspection. Gave clear direction as to what he was doing.
Very friendly and professional
Indoor: They don’t come when they say they will be there. So annoying! Not pleased with level of service Outdoor: They have never been able to get the problem under control. Brought another company in to handle Outdoor issue and the had results in 24 hours. Overall: considering other options
The Orkin professional, Cordell, was most thorough and kind and professional and knowledgeable. I appreciated his time and excellence.
Just to make sure I’m bug free and sane 🤣
Friendly and courteous.
Very good people highly recommended
Great company and service.
Just started today. Very pleased so far.
Great service!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 330 | $58–$133 |
| Rodent extermination | 253 | $73–$246 |
| Spider extermination | 231 | $56–$136 |
| Ant extermination | 227 | $63–$191 |
| Cockroach extermination | 161 | $66–$214 |
| Home inspection | 129 | $61–$139 |
| Bug & insect extermination | 121 | $58–$131 |
| Hornet & wasp extermination | 109 | $79–$246 |
