Analyzing 9,891,2949.9M ReviewsFor 27,87127.9K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty79−2.1Momentum penalty96−0.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Orkin

St. Petersburg, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #293Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.8★ from 1,791 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 82% of wildlife removal services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 75% of wildlife removal services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 79% of wildlife removal services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 96% of wildlife removal services.A
96
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 94% of wildlife removal services.A
94

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.101
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#152 / 235
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 101 Google reviews tagged “Bug & insect extermination” · showing 20

Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Having a regular Pest control person is key here in Florida. What makes it better? One that you can trust and feels like family! I don’t know what I would do without Ahmad taking such good care of my home!

Paid $60–80Reasonable priceBug & insect extermination
JanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very professional. I very much trust the service level! Worth every penny in my opinion.

Great priceHome inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Asonya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Don was pleasant and very knowledgeable. He did a thorough inspection and treatment. Don also answered questions that I had.

Paid $180–200Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
TylerLocal Guide · 169 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Chris is very courteous and timely service oriented professional and is doing a great job for us. Chris has great communication skills and keeps us in touch of our situation could not be happier! Just getting amazing service! 👏 outstanding customer service and care!

Paid $40–60Home inspectionFlea & mite exterminationGeneral pest inspection+ Quality+ Value
ChrisLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Timely and communicative. So far, so good!

Reasonable priceBug & insect extermination
Rebecca12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My serviceman is great

Rodent exterminationCockroach exterminationBug & insect extermination
michael14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Don was a pleasure to have as the terminator

Paid $80–100Reasonable priceBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very professional and went about his work and still communicated with us answering our questions.

Paid $80–100Reasonable priceAnt exterminationCockroach extermination
DeniseLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

David is super! He is very knowledgeable, professional and detailed oriented.

Not sureBug & insect extermination
MichelleLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Ian is awesome as always

Paid $100–120Reasonable priceBug & insect extermination
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On time, informative, didn’t leave a stone unturned. Explained all detailed of service. Not a critter in sight. The agent went up and beyond to make sure our surroundings were pest free!

Paid $140–160Great priceBug & insect exterminationAnt extermination
Jeff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shaheed is professional, friendly and is concerned about the state of bug and such in our home. We have had him for quarterly appointments several times and we are very happy with the results.

Not sureBug & insect extermination
ZoeLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

David is the bomb, his work is exceptional! He delivers professional n personal communication. His commitment to being bug free in my home is what won and keeps my business!!

General pest inspectionCockroach exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Marisol13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My experience with Orkin is always good. My Orkin Pro Matthew Storm is professional and knowledgeable.

Reasonable priceBug & insect extermination+ Professionalism+ Value
Teresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Maintenance

Paid $40–60Reasonable priceBug & insect extermination
Janice13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matt does a great job. Pleasant, professional and keeps the house bug free.

Paid $60–80Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matt is very friendly and professional. Very good service.

Paid $20–40Not sureBug & insect extermination
Jett12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Earl is the man! Very grateful for how quickly my home has returned to pest free and now me, stress free! Thanks, Orkin!

Paid $200+Reasonable priceBug & insect extermination
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

David is always friendly, clean cut, and you can tell he takes great pride in his position.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect extermination
CLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always, Orkin rep was on time and personable and made himself available for any issues. Great service! Matthew defines customer service and satisfaction!!

Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination

Show more bug & insect extermination reviews (81 more) →

Price

$115+6% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 70%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination247$81–$199
General pest inspection218$63–$128
Ant extermination184$79–$246
Bug & insect extermination99$71–$139
Termite inspection96$86–$371
Termite extermination93$214–$426
Home inspection87$71–$173
Rodent extermination85$79–$323

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