Analyzing 8,175,2088.2M ReviewsFor 23,15523.2K Experts
Orkin in Stonecrest holds a 4.7 rating from 2684 reviews, with high praise for punctual technicians, clear communication, and effective pest elimination. Customers frequently note the professionalism and knowledge of staff during interior and exterior inspections. However, recurring criticisms involve scheduling errors, such as appointments made without consent or missed time windows, and limited service options that require whole-home treatments for specific pests, leading some clients to feel the company does not adequately address their individual needs.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
2,684 Google reviews we collected
Phrases our text analysis found in 1,379 written reviews
Price verdicts customers left with their Google review
Middle half of what 115 customers paid ($63–$172) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,379 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She always smiling so professional when it comes to knowing the product.”
“they changed my card after they came for the free community service visit i hade to call my bank to reverse the payment not professional at all”
“Thanks for answering my questions and providing such a great service.”
“I have not idea how the rating for orkin got so high but I promise you this is the worst company to deal with this is a complete money grab.”
“Jacob was on time, efficient, and very knowledgeable.”
“This is my 3rd attempt of a visit and once again a no show.”
“Jacob was very Pleasant, He was able to explain the entire process great communication and very respectful.”
“I understand things get busy, but being ignored after paying for service is unacceptable.”
“I highly recommend both Mario and Orkin to anyone looking for reliable, professional, and high-quality pest control service.”
“At this point I would not recommend this company for pest services to anyone.”
“They will be back next month for a few months for ongoing treatment for a very fair price!”
“The product is not worth the money, nor is the customer service.”
“It's clear that Mario takes great pride in his work and genuinely cares about his customers.”
“Didn’t have bedbugs and they lied and said I did 0/10 scammers”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Today Orkin was really at its best. I am very pleased with Kathryn Copote . She always smiling so professional when it comes to knowing the product.
Setting up the appointment was easy. My technician, Brian, arrived when he said he would. He was friendly and respectful while explaining exactly what he would be doing during this visit and my options moving forward.
Orkin is a good company. Jacob was on time, efficient, and very knowledgeable. Thanks for answering my questions and providing such a great service.
Q did an outstanding job serving our home. He kept me and my spouse well informed.
Great professional service as usual. I am very satisfied with my service. Above and beyond.
My tech from Orkin was great and ontime. He had a great attitude and answered all my questions with knowledge and skill. Highly recommended. Peyton Pratt
| Job | Reviews | Category typical |
|---|---|---|
| Cockroach extermination | 361 | $88–$282 |
| General pest inspection | 343 | $66–$136 |
| Spider extermination | 261 | $73–$159 |
| Ant extermination | 215 | $86–$246 |
| Bug & insect extermination | 145 | $66–$146 |
| Rodent extermination | 135 | $91–$323 |
| Mosquito extermination | 126 | $66–$106 |
| Home inspection | 121 | $66–$173 |
4.7 ★★★★★ 2,684 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Today Orkin was really at its best. I am very pleased with Kathryn Copote . She always smiling so professional when it comes to knowing the product.
Thank you for the 5-star rating, Sonji! We appreciate your support.
Friendly and Greatt service
We’re grateful for your kind words! James we’re happy you received friendly, great service.
Outdoor inspection ok- advance notification from company of upcoming visit very unsatisfactory although company has been informed of this over the past 2 yrs- THEY DO NOT LISTEN TO CUSTOMERS
We apologize for any inconvenience. We’re glad the outdoor inspection was satisfactory, but we’re sorry our advance visit notifications have remained unsatisfactory despite your feedback. Preston please call (678) 632-7491 so we can address this.
I will refer anybody to Orkin never had an issue with them every time I call they was there. Thank you so much for taking care of my home♥️
Hi Jeanie, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience at Orkin. So happy to hear that our commitment was clear with you!
Setting up the appointment was easy. My technician, Brian, arrived when he said he would. He was friendly and respectful while explaining exactly what he would be doing during this visit and my options moving forward.
Hi Cat! We are glad to hear scheduling was easy and that Brian arrived on time, treated you respectfully, and clearly explained the service and future options.
Very good job taking care of inside and out.
Thank you so much for the 5-star rating! We appreciate your support.
Jacob did a wonderful job as usual! He is very personable and knowledgeable! I am happy he my technician.
We appreciate your feedback, Pamela! If you ever need our services again, feel free to reach out at (678) 632-7491.
Orkin is a good company. Jacob was on time, efficient, and very knowledgeable. Thanks for answering my questions and providing such a great service.
We're happy to hear Jacob was on time, efficient, and knowledgeable. Thank you Lekiesha for recognizing his great service and for choosing Orkin!
Jacob was amazing! Wonderful customer service!
Thank you Monica for your wonderful feedback! We’re overjoyed to hear Jacob provided amazing service and made a positive impression.
The Representative was very friendly and had great customer service.
Thank you for sharing, Takietha! We’re elated to hear that our representative provided friendly, excellent customer service.
Analyzing 8,175,2088.2M ReviewsFor 23,15523.2K Experts
