Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%73+17.7Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty60−4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREOrkin
Stonecrest, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #255Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.7★ from 2,684 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 74% of pest control services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 73% of pest control services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 60% of pest control services.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of pest control services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for flea & mite extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#166 / 173
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%
All 59 Google reviews tagged “Flea & mite extermination”
Tiffany14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Jacob always on time and does a great job . He was very thorough and has great customer service communication skills
Paid $160–180OverpricedHome inspectionHornet & wasp exterminationRodent extermination
Danyell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My Orkin professional (Brian) arrived on time and explained any questions I had about the service with ample knowledge. He worked quickly and upon departure explained our schedule and that he would be the one proforming any and all services to our property once a month for the next year. Money well spent. I definitely recommend.
Paid $180–200Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Carlton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★
The technician was very courtesy very professionally and did a wonderful job I give him. All stars
Flea & mite exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Dechantal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
The technician was very knowledgeable and polite
Rodent exterminationTermite inspectionSpider extermination
NathanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great Service always
Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
JaniceLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Very professional!
Home inspectionHornet & wasp exterminationRodent extermination+ Punctuality+ Quality+ Professionalism
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Fast and courteous.
Rodent exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Professionalism
MarthaLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
always friendly and professional does a wonderful job and leaves
Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
ChristineLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Chris is excellent and is nice to talk to
Bug & insect exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Daphine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The technician was very thorough he let us know each and everything he was doing before he did it. He let us know everything he was using and why he was using it. 100% excellent service.
Ant exterminationBug & insect exterminationFlea & mite extermination
Angie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
My technician was Chris! He was awesome!
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
D was very professional and answered all of my questions with a great attitude.
Flea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Sharon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Outstanding customer service always
Ant exterminationBed bug exterminationBee extermination
Marquell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Markel, the Orkin rep, was very professional and friendly. He worked hard to explain everything from the moment he called about coming out to the time he left. Very pleased with his service today!
Ant exterminationBed bug exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
raquel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Very professional he took the time to explain in detail what his job title. how effective the spray work very polite great service and answered every question 😃 another satisfied customer⭐⭐⭐⭐⭐
Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
OgechiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Really pleased with the extermination service and truly impressed by the knowledge of the technician.
Flea & mite extermination+ Quality+ Professionalism
StephanieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great service and the guy came on time. Service was fast and very effective. Would definitely recommend
Flea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
AJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Mr Andrew was great. Quick, courteous , and professional.
Ant exterminationFlea & mite exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
BabyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★
You charged me for services you never rendered. You have to remember we're set up in my neighborhood with "Ring" devices to see who comes and who goes. Your representative passed by my house but never provided a service yet you charged me for services never rendered and asked me to rate your services. I want my…
Cockroach exterminationFlea & mite exterminationGeneral pest inspection− Responsiveness
Vanessa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
My service tech Anthony Hamilton is very friendly and thorough he comes in and get the job done and answer any questions I may have.
Ant exterminationCockroach exterminationFlea & mite extermination
NJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
After a few challenges, the local team worked to provide excellent service. I am satisfied with their performance.
Ant exterminationBed bug exterminationBee extermination
Chrisine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Abdul is always awesome. He takes care of our home and helps us with any concerns we have. One of our neighbors had black widows and roaches but Abdul made sure we didn’t have the same problem and protected our home. We live on a lake so insects are always a concern. We have small children and we want to keep them safe. We know we are in good hands.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Professionalism
Nicole13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Absolutely wonderful.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★
Heather Was Very Professional
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
DebraLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The technician was professional, pleasant and efficiently performed the services. The product has worked for my family.
Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Reygan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★
Horrible customer service and poor quality product.
Cockroach exterminationFlea & mite exterminationHornet & wasp extermination− Responsiveness− Punctuality
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great job!
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Willie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Very professional technician
Ant exterminationCockroach exterminationFlea & mite extermination
JasmineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very professional and knowledgeable about the treatment I needed and to prevent in the future.Easy to schedule as well. They came out the next morning.
Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
Theresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★
Tech was personable and friendly. He went beyond what was required to ensure I felt comfortable. Very professional.
Ant exterminationCockroach exterminationFlea & mite extermination+ Punctuality+ Quality+ Professionalism
Peaches11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★
I have been with Orkin since 2017 I haven't had any Issues with my services. My service technician is Mr. Andrew he is always very nice and friendly along with being professional.
Ant exterminationBee exterminationCockroach extermination
JasmineLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Great Service I’m glad I made that call
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
DesmondLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Rating only, no written review.
Termite exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
Julian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Flea & mite extermination+ Professionalism
Jarvis9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Professionalism
Desiree4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
KarenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
chancewolfLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBat exterminationBed bug extermination+ Professionalism
Schon054 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBug & insect extermination
james10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBat exterminationBee extermination+ Value
LuLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Derek1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Rating only, no written review.
Flea & mite extermination
marsha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cockroach exterminationFlea & mite exterminationMosquito extermination
Kay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
Shawanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cockroach exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Josie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Rating only, no written review.
Flea & mite extermination+ Professionalism
Sharhonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Flea & mite exterminationMosquito exterminationService not listed+ Responsiveness+ Punctuality+ Quality
chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
SharonaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★
Rating only, no written review.
Flea & mite exterminationSpider extermination− Responsiveness− Punctuality
Tracie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
LaChelsiaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
HULBERT7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination
Takeyah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
JUNELocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationFlea & mite extermination
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination+ Punctuality+ Quality+ Professionalism
Tyrone3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Bee exterminationFlea & mite exterminationRodent extermination+ Punctuality+ Quality+ Professionalism
JoAnn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
DerwinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Price
$1190% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 22%Reasonable 62%Overpriced 6%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Cockroach extermination | 361 | $85–$282 |
| General pest inspection | 343 | $63–$139 |
| Spider extermination | 261 | $73–$164 |
| Ant extermination | 215 | $83–$246 |
| Bug & insect extermination | 145 | $66–$148 |
| Rodent extermination | 135 | $91–$323 |
| Mosquito extermination | 126 | $66–$106 |
| Home inspection | 121 | $63–$173 |
