Analyzing 8,178,5268.2M ReviewsFor 23,16623.2K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%73+17.7Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty60−4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Orkin

Stonecrest, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #255Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.7★ from 2,684 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 74% of pest control services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 73% of pest control services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 60% of pest control services.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of pest control services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.124
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$173
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#120 / 187
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 124 Google reviews tagged “Home inspection” · showing 20

Sonji11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Today Orkin was really at its best. I am very pleased with Kathryn Copote . She always smiling so professional when it comes to knowing the product.

Paid $20–40Reasonable priceHome inspection
PrestonLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★

Outdoor inspection ok- advance notification from company of upcoming visit very unsatisfactory although company has been informed of this over the past 2 yrs- THEY DO NOT LISTEN TO CUSTOMERS

Home inspectionTermite inspection
LekieshaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Orkin is a good company. Jacob was on time, efficient, and very knowledgeable. Thanks for answering my questions and providing such a great service.

Paid $80–100Reasonable priceHome inspectionBug & insect extermination
TakiethaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The Representative was very friendly and had great customer service.

Paid $120–140Reasonable priceHome inspection
KarenLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The exterminating is definitely working and no more spiders!

Paid $100–120Reasonable priceHome inspection
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Orkin did a great job today thank you!

Paid $180–200Great priceHome inspectionBug & insect extermination
Tony9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Q did an outstanding job serving our home. He kept me and my spouse well informed.

Paid $200+Great priceHome inspection
Namsa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

How is it possible that ever since they came to fumigate, cockroaches are showing up in places where they never used to appear? The fumigation appointment was just routine and not because I was seeing cockroaches... I don't want to think it's a strategy to keep having work that they brought bugs on purpose... I hope…

Home inspection
Jazmyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience! Nathan was nice and very informative!

Paid $160–180Reasonable priceHome inspectionGeneral pest inspection
Vanessa14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job and customer service

Paid $160–180OverpricedHome inspection
TiaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My tech from Orkin was great and ontime. He had a great attitude and answered all my questions with knowledge and skill. Highly recommended. Peyton Pratt

Paid $160–180Reasonable priceHome inspection
Ronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

I didn’t receive a COMPLETE outside perimeter inspection.

Not sureHome inspectionTermite inspectionSpider extermination
Amber6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The customer service was good they came in did what need to be done and I’m very satisfied thanks

Paid $200+Great priceHome inspection
Rod10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Two crew members showed up after calling to confirm they are available to show up early. They covered their shoes; were very cordial; looked dapper the the uniforms; were fast in completing the indoor and exterior inspections; explained the results in a report; which included pictures of what was being proposed to…

Home inspection
Simone6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

They did a great job. I recommend their service

Paid $120–140Reasonable priceHome inspectionGeneral pest inspection
Betty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tech very thorough and courteous.

Home inspection
EugeneLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an outstanding experience with Mario from Orkin. He was professional, knowledgeable, punctual, and took the time to thoroughly inspect my home while explaining everything he was doing. He answered all of my questions, made me feel at ease, and provided exceptional customer service from start to finish. It's…

Paid $180–200Great priceHome inspectionHornet & wasp exterminationTermite inspection
BrandonLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everything was great the guy arrived on time as scheduled was able to explain everything in detail great customer service

Paid $120–140Great priceHome inspection
Jenna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Very nice gentleman and job was done quickly and efficiently! Only thing they lacked on was getting all the cobwebs outside!

Paid $100–120Reasonable priceHome inspectionTermite extermination
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I enjoyed the experience with the Orkin Tech. He was very knowledgeable about his job and told me some interesting facts about the trees in my backyard

Paid $160–180Reasonable priceHome inspection

Show more home inspection reviews (104 more) →

Price

$1190% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 62%Overpriced 6%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination361$85–$282
General pest inspection343$63–$139
Spider extermination261$73–$164
Ant extermination215$83–$246
Bug & insect extermination145$66–$148
Rodent extermination135$91–$323
Mosquito extermination126$66–$106
Home inspection121$63–$173

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