Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%73+17.7Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty60−4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Orkin

Stonecrest, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #255Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.7★ from 2,684 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 74% of pest control services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 73% of pest control services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 60% of pest control services.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of pest control services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.261
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$164
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#213 / 220
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 261 Google reviews tagged “Spider extermination” · showing 20

Charles7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Johnathan was very nice and knowledgeable. He did a wonderful job. Highly recommended.

Spider exterminationGeneral pest inspection
Ronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

I didn’t receive a COMPLETE outside perimeter inspection.

Not sureHome inspectionTermite inspectionSpider extermination
EugeneLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an outstanding experience with Mario from Orkin. He was professional, knowledgeable, punctual, and took the time to thoroughly inspect my home while explaining everything he was doing. He answered all of my questions, made me feel at ease, and provided exceptional customer service from start to finish. It's…

Paid $180–200Great priceHome inspectionHornet & wasp exterminationTermite inspection
Tiffany14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jacob always on time and does a great job . He was very thorough and has great customer service communication skills

Paid $160–180OverpricedHome inspectionHornet & wasp exterminationRodent extermination
HaroldLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The technician was extremely thorough and professional.

Paid $160–180Reasonable priceBug & insect exterminationCockroach exterminationSpider extermination+ Value
Danyell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My Orkin professional (Brian) arrived on time and explained any questions I had about the service with ample knowledge. He worked quickly and upon departure explained our schedule and that he would be the one proforming any and all services to our property once a month for the next year. Money well spent. I definitely recommend.

Paid $180–200Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Brenda15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Another new technician today. A new one every 3 months. However, the technician was very thorough and professional.

Paid $160–180Reasonable priceBug & insect exterminationCockroach exterminationSpider extermination
Corey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Experience was great.Kathryn always provides excellent service.

Paid $20–40Reasonable priceRodent exterminationSpider exterminationMosquito extermination
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Heard my concerns and responded with the best possible solution. Use great initiative. I would like Markel to be my new tech. Perfect.

Paid $120–140Great priceBug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Ailena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Today, Catherine, I believe was her name. Well, great attentiveness to my home. Very knowledgeable, answered all my questions. Very courteous! A.W.

Customer photo from Ailena's review
Paid $100–120OverpricedHornet & wasp exterminationSpider exterminationCockroach extermination
Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been an Orkin customer since 2014. I rely on Orkin to keep away mosquitoes, spiders, and water bugs.

Paid $80–100Great priceTermite inspectionSpider exterminationBug & insect extermination
Joy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service.

Spider exterminationMosquito extermination
Carlton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

The technician was very courtesy very professionally and did a wonderful job I give him. All stars

Flea & mite exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
DeeLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Well done. Very thorough. Thanks to the technician, John.

Customer photo from Dee's review
Paid $40–60Not sureSpider extermination
Elizabeth14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome service

Great priceHome inspectionHornet & wasp exterminationRodent extermination
Dechantal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician was very knowledgeable and polite

Rodent exterminationTermite inspectionSpider extermination
NathanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great Service always

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
CharlotteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional. Super nice person came and sprayed outside and inside. Very detailed job.

Spider exterminationGeneral pest inspectionMosquito extermination+ Punctuality+ Quality+ Professionalism
KierraLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always on time and always gets the job done! Only took one visit to fix my issue so I am satisfied!

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Quality
sean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing service! thorough and respectable

Termite exterminationSpider exterminationAnt extermination

Show more spider extermination reviews (241 more) →

Price

$1190% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 62%Overpriced 6%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination361$85–$282
General pest inspection343$63–$139
Spider extermination261$73–$164
Ant extermination215$83–$246
Bug & insect extermination145$66–$148
Rodent extermination135$91–$323
Mosquito extermination126$66–$106
Home inspection121$63–$173

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