Analyzing 8,175,2088.2M ReviewsFor 23,15523.2K Experts
Google reviewers rate Orkin 4.8 out of 5 based on 3152 reviews, with the owner responding to 96% of feedback. Customers frequently praise the professionalism, knowledge, and thoroughness of technicians during pest control and inspection services. Positive feedback often highlights effective communication, punctuality, and detailed explanations regarding treatment plans. However, recurring criticisms in low-star reviews focus on missed appointments, no-shows, and difficulties reaching customer service for scheduling or billing issues.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
3,152 Google reviews we collected
Phrases our text analysis found in 1,644 written reviews
Price verdicts customers left with their Google review
Middle half of what 97 customers paid ($71–$173) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Orkin representative that serviced my home was very professional, knowledgeable and courteous.”
“This location and representatives are by far some of the most unprofessional and inefficient staffing I’ve ever experienced.”
“The person was very personal and did a great job for the first spraying.”
“Paying all this money to still have bugs and poor service.”
“The technician was knowledgeable and professional and efficient.”
“I have a contract with Orkin yet no one has come to do my service, when I rescheduled I waited the full 2 hour window and they never showed up.”
“I also appreciate the way he listens when I explain the issues with certain pest.”
“few things changed lately and the technician that came today did not communicate the service well at all ( where I needed it sprayed, almost forgot or…”
“Will recommend services always to friends and family.”
“hurts💔 to state this here because I like the service, wanted to give 5 stars and the manager (who is from Brooklyn-I cannot remember his name right n…”
“For an affordable monthly fee Orkin fixed our issue.”
“Overall, not worth it.”
“We were infested with Kudzu Bugs and I honestly thought we were going to have to pack up and turn the yes over to them.”
“The worse customer service and the most dishonest business I’ve had to deal with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
I am very pleased with the service provided by the technician. He was professional, courteous a n d treated my home with respect. I highly recommend Orkin the service provider.
The technician was knowledgeable and professional and efficient. Thank you for a job more than well done, Excellent !
Mr. Rudolph is amazing! He goes above and beyond in accomplishing his mission. I greatly appreciate him. He’s the reason I love orkin!
Mr Flint was exceptional, he immediately got to work to find the source and locations of the pest that was in my home by moving appliances, he identified the awful pests. He went through the home and outside with the pesticide to eradicate the awful pests, and also the attic. He was very professional and friendly. I…
Carl has been to our house twice now as we have a bi-monthly plan. On the first visit after purchasing our home his work made a noticeable difference. On the visit just now he addressed areas that we thought may be an issue and took care of some ants that had popped up in the yard. I had a great conversation with…
The manager treated my house. He was attentive, understanding and reassuring. My stressful experience was made better because of his professionalism and empathy.
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 503 | $66–$136 |
| Cockroach extermination | 502 | $88–$282 |
| Spider extermination | 328 | $73–$159 |
| Ant extermination | 313 | $86–$246 |
| Bug & insect extermination | 217 | $66–$146 |
| Mosquito extermination | 205 | $66–$106 |
| Rodent extermination | 177 | $91–$323 |
| Termite inspection | 164 | $93–$323 |
4.8 ★★★★★ 3,152 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The rep that was here today was excellent. Very knowledgeable and friendly. Wish he was our regular rep.
Hi Barbara, Thank you for the 5-Stars! We appreciate your business.
The Orkin representative that serviced my home was very professional, knowledgeable and courteous. He explained everything thoroughly. I was very impressed. Two thumbs up!
Hi Mikki! Thank you for the five star rating and the positive feed back about our technician.
William was so thorough and professional! We look forward to all the mosquitoes and the flies dying!!!
We're delighted to hear that William provided thorough and professional service. Thank you for choosing Orkin!
Great service as usual! Professional and courteous!
We are delighted to hear about your great service experience with us! Thank you for your feedback.
The person was very personal and did a great job for the first spraying.
Thank you for your kind words! We’re delighted to hear our technician was personable and did a great job with your first spraying.
Carl did a wonderful job at our home. We are very pleased!
We are absolutely thrilled to hear that Carl did a wonderful job at your home. Thank you Beverly for sharing your experience!
I am very pleased with the service provided by the technician. He was professional, courteous a n d treated my home with respect. I highly recommend Orkin the service provider.
Thank you, Linda! We appreciate your kind words about our technician's professionalism and respect for your home. We're grateful for your recommendation of our services.
The technician was knowledgeable and professional and efficient. Thank you for a job more than well done, Excellent !
Great Sandra, we are thrilled you experienced our world-class Pest Control service. We look forward to seeing you again!
The service was very professional and informative!
Hi Nina! Here at Orkin we pride ourselves on great customer service. We look forward to your next visit. Love the rating!
Never disappoint, always friendly and I see the results. Thank you Orkin.
Thank you for your kind words, Valencia! We’re delighted our friendly service continues to deliver results.
Analyzing 8,175,2088.2M ReviewsFor 23,15523.2K Experts
