Analyzing 8,178,5268.2M ReviewsFor 23,16623.2K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Orkin

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.8★ from 3,152 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 80% of pest control services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 77% of pest control services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 77% of pest control services.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.313
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#79 / 230
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 313 Google reviews tagged “Ant extermination” · showing 20

SandraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The technician was knowledgeable and professional and efficient. Thank you for a job more than well done, Excellent !

Paid $80–100Reasonable priceAnt exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
NinaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The service was very professional and informative!

Ant exterminationHornet & wasp exterminationMosquito extermination
Valencia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Never disappoint, always friendly and I see the results. Thank you Orkin.

Paid $100–120Great priceSpider exterminationBug & insect exterminationAnt extermination
AdamLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Carl has been to our house twice now as we have a bi-monthly plan. On the first visit after purchasing our home his work made a noticeable difference. On the visit just now he addressed areas that we thought may be an issue and took care of some ants that had popped up in the yard. I had a great conversation with…

Paid $80–100Reasonable priceHome inspectionGeneral pest inspectionAnt extermination
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Customer service was really great. Thanks for great employees.

Spider exterminationCockroach exterminationAnt extermination
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The service was friendly and professional

Hornet & wasp exterminationTermite inspectionGeneral pest inspection+ Punctuality+ Quality+ Professionalism
elia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always appreciate Rudolph’s work ethics and excellent job in taking care of whatever is needed. Truly appreciate him.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Our pest control server Jerez is very thorough and always on time. Since he became our server we no longer have a bug problem, he seems to know their hide outs and monitors those areas with each visit. Thanks Jerez we appreciate you and your work ethics. Way to go Orkin! 👍🏾👍🏾

Paid $20–40Reasonable priceAnt exterminationCockroach extermination+ Professionalism
Lawrence6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The representative was professional and able to complete the service quickly.

Reasonable priceSpider exterminationFlea & mite exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
BrianLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Demetrus did an absolutely outstanding job! He was prompt, professional and extremely thorough! His knowledge of his profession was impressive. Demetrius was very friendly and his customer service was the best I have experienced since starting the service years ago. I would not want anyone else to service our home.

Paid $60–80Reasonable priceAnt exterminationBed bug exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
ShaunLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called Orkin, they got us on their schedule and were out here promptly. They took care of our pest control issues… Jermaine & Sean were friendly, professional and thorough! Glad we made the switch to Orkin.

Paid $200+Home inspectionSpider exterminationGeneral pest inspection
ElizabethLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Courteous and professional service provider where the technicians knows their job and provide good quality work. Their provided service has not changed. Our technician does a great job in keeping us and our home protected! Go Orkin!!

Ant exterminationBat exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Vernetha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time as promised. Friendly & professional. Service person came in my home & was very respectful & asking permission before spraying some areas. Great customer service.

Paid $120–140OverpricedAnt extermination
Cee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

William Golden was professional,knowledgeable, and kind.

Reasonable priceCockroach exterminationBug & insect exterminationAnt extermination
Joy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jermaine, my exterminator technician, was fantastic! He went above and beyond to make sure I fully understood every step of the service. He was incredibly thorough and took the time to explain everything in detail, making sure I knew exactly what to do to help keep the ants away. His professionalism and dedication…

Great priceAnt extermination
MarcusLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always polite and punctual. Ready to assist with whatever questions we might have.

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
MorrisLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly, courteous and fast!

Hornet & wasp exterminationSpider exterminationCockroach extermination
Justin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service and knowledgeable staff. Thank you.

Termite inspectionSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
SCOTTLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service

Ant extermination+ Punctuality+ Professionalism
StephanieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

William is awesome.. He is respectful & very courteous. I am so glad he's my orkin man.

General pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality

Show more ant extermination reviews (293 more) →

Price

$113-4% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 64%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection503$63–$139
Cockroach extermination502$85–$282
Spider extermination328$73–$164
Ant extermination313$83–$246
Bug & insect extermination217$66–$148
Mosquito extermination205$66–$106
Rodent extermination177$91–$323
Termite inspection164$83–$323

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