Analyzing 8,178,5268.2M ReviewsFor 23,16623.2K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Orkin

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.8★ from 3,152 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 80% of pest control services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 77% of pest control services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 77% of pest control services.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.503
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#165 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 503 Google reviews tagged “General pest inspection” · showing 20

CharlesLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great service as usual! Professional and courteous!

General pest inspection+ Responsiveness+ Punctuality+ Professionalism
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I am very pleased with the service provided by the technician. He was professional, courteous a n d treated my home with respect. I highly recommend Orkin the service provider.

Paid $160–180Reasonable priceGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
SandraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The technician was knowledgeable and professional and efficient. Thank you for a job more than well done, Excellent !

Paid $80–100Reasonable priceAnt exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Priscilla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Mr. Rudolph is amazing! He goes above and beyond in accomplishing his mission. I greatly appreciate him. He’s the reason I love orkin!

Paid $40–60Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
AdamLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Carl has been to our house twice now as we have a bi-monthly plan. On the first visit after purchasing our home his work made a noticeable difference. On the visit just now he addressed areas that we thought may be an issue and took care of some ants that had popped up in the yard. I had a great conversation with…

Paid $80–100Reasonable priceHome inspectionGeneral pest inspectionAnt extermination
ReaganLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I have a contract with Orkin yet no one has come to do my service, when I rescheduled I waited the full 2 hour window and they never showed up. When I called they said they were not sure where he was or if he was coming? When I called back they said they had no open appointments for the next week. Why am I paying if…

Paid $200+OverpricedHome inspectionGeneral pest inspection
Precious8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The gentleman who came out did an awesome job were very good at explaining what was going on and the best way to treat it. They got everything set up on the same day absolutely amazing.

Great priceGeneral pest inspection
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The service was friendly and professional

Hornet & wasp exterminationTermite inspectionGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Have used them in the past and they have always taken care of my pest problems and I have used other companies and they products never worked. When I have pest issues I will call orkin 💯

Reasonable priceGeneral pest inspectionCockroach extermination
Latisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

The service manager Clayton was amazing! He took the time to explain what treatment he was going to give and how it would help. The only reason I didn’t give 5 stars is because I feel the services are a bit overpriced imo.

Paid $200+OverpricedGeneral pest inspection
Demetria11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My working guy was friendly and very knowledgeable on all insects

Paid $160–180Reasonable priceHome inspectionGeneral pest inspection
Deborah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Always good service

General pest inspection
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The Orkin professional Jerez is always on point. Explaining as he service our home.

Paid $100–120Not sureGeneral pest inspection
Daniel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very thorough and professional

Paid $40–60Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
ReneeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been with orkin four years now and they definitely keep all the pesky critters and bugs away. Excellent service techs

Paid $40–60Reasonable priceGeneral pest inspection
Luree7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The technician was very friendly and approachable. Mr. William explained what he was here to do and exactly how my service plan works. He reassured me that the company would be able to help keep my house nearly pest free and that they were only a phone call away. Mr. William is always very friendly and professional.…

Great priceHome inspectionGeneral pest inspection
DebraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I was satisfied with the service.

General pest inspection
Evelyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jermaine was very pleasant, quick and efficient.

Reasonable priceGeneral pest inspectionCockroach exterminationService not listed
elia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always appreciate Rudolph’s work ethics and excellent job in taking care of whatever is needed. Truly appreciate him.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
WileyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The orkin manager was great and the service was excellent .

Paid $60–80Great priceGeneral pest inspection

Show more general pest inspection reviews (483 more) →

Price

$113-4% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 64%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection503$63–$139
Cockroach extermination502$85–$282
Spider extermination328$73–$164
Ant extermination313$83–$246
Bug & insect extermination217$66–$148
Mosquito extermination205$66–$106
Rodent extermination177$91–$323
Termite inspection164$83–$323

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