Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Orkin

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 88% of pest control services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 90% of pest control services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 86% of pest control services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.187
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$86–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 147
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 187 Google reviews tagged “Ant extermination” · showing 20

Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★

I always have a great experience with Orkin. They show up on time, do a thorough job in protecting my home from pests. They complete the job even if I am away from my home.

Paid $100–120Reasonable priceBug & insect extermination+ Professionalism
Dane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Tech was friendly, knowledgeable and professional.

Reasonable priceHome inspectionHornet & wasp exterminationGeneral pest inspection
RaulLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

He does a good job and listens to what we need and takes care of the problem

Great priceAnt extermination
Kellie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dakota Brack from Waco,Tx Orkin office came out today. He inspected our home and sprayed for ants and spiders. He educated us on how to keep ants from coming back into our house. He was very respectful and personable and explained everything to us.He was very thorough and we were extremely happy with the service…

Paid $200+Reasonable priceHome inspectionSpider exterminationAnt extermination
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thank you Gary for always doing a great job! You’re the best!

Paid $40–60Great priceBug & insect exterminationAnt extermination
Adriana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Came quick after a beetle and ant problem and left very efficent and great advice.

Paid $120–140Great priceBug & insect exterminationAnt extermination
VooDooLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.

Paid $100–120Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Kiana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience from the phone call to schedule to the actual service. Randall was super thorough and very respectful of our home and took the time to explain everything he was doing. Pricing was great as well!

Paid $60–80Reasonable priceAnt extermination
JLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Waco Orkin is like having your neighbor over to professionally service your home and make it fully protected. Our Technician Herbert has been the absolute best in every manner. He takes legit time to discuss any issues we might have and provides clear and consistent advice and guidance. We’re always happy to…

Paid $40–60Great priceSpider exterminationGeneral pest inspectionCockroach extermination+ Punctuality
theresaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.

Paid $160–180Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
AngelaLocal Guide · 185 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I already had termite service with orkin. I really appreciate the fast service. The employee was helpful and very thorough on what was done and what to do if I have any other problems or concerns.

Paid $80–100Reasonable priceFlea & mite exterminationCockroach exterminationBug & insect extermination
Bethany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dakota is the best, very knowledgeable and helpful!

Reasonable priceHome inspectionHornet & wasp exterminationGeneral pest inspection
CarlaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.

Paid $60–80Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Dorman1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Showed up on time, professional

Not sureAnt exterminationTermite inspectionTermite extermination+ Professionalism
SusanLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

4/3/24—Orkin is still my pest and termite control company. Today they did a refresh on my termite control which was originally done over 10 years ago. My home will continue to be termite free. The techs are skilled and the service is great. Thanks, Orkin! Orkin has done my pest and termite control for many years.…

Ant exterminationTermite inspection
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Quality+ Professionalism
Alma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…

Hornet & wasp exterminationRodent exterminationSpider extermination+ Quality+ Professionalism+ Value
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service. Friendly and professional technicians. Goes above and beyond ensuring your concerns are taken care of. Highly recommended.

General pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
trouble2787Local Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very friendly and informative service! I will definitely continue service and recommend to others. Orkin always answers the call and they are prompt with scheduling technician visits. The technicians are well informed and are very professional. I have had no complaints since signing up with them.

Home inspectionHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
RoaneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!

Hornet & wasp exterminationRodent exterminationTermite inspection

Show more ant extermination reviews (167 more) →

Price

$115-7% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection261$58–$136
Cockroach extermination197$86–$282
Spider extermination187$73–$166
Ant extermination186$86–$246
Rodent extermination118$99–$371
Bug & insect extermination108$66–$144
Hornet & wasp extermination108$103–$282
Home inspection85$66–$181

Compare with