Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Orkin

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 88% of pest control services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 90% of pest control services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 86% of pest control services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.108
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$144
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 131
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 108 Google reviews tagged “Bug & insect extermination” · showing 20

Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★

I always have a great experience with Orkin. They show up on time, do a thorough job in protecting my home from pests. They complete the job even if I am away from my home.

Paid $100–120Reasonable priceBug & insect extermination+ Professionalism
M.Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Service Tech Christopher Richards provided exceptional customer service during the visit; very professional and friendly. Thank you!!

General pest inspectionBug & insect extermination+ Professionalism
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Dakota consistently demonstrates exceptional professional skills and deep knowledge. His expertise reassures my wife and me that our home and property are well protected from insects and rodents, allowing us to enjoy our peace of mind with gratitude.

Reasonable priceHome inspectionRodent exterminationMosquito extermination
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thank you Gary for always doing a great job! You’re the best!

Paid $40–60Great priceBug & insect exterminationAnt extermination
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I just want to say I am happy with my service. R.J. (Randall) was great he explained everything well and was open to any questions. He went above and beyond to meet my satisfaction on the situation I was having I would refer R.J. to anyone in need of someone who is eger to get the job done for the pest control. Thank You again!!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Adriana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Came quick after a beetle and ant problem and left very efficent and great advice.

Paid $120–140Great priceBug & insect exterminationAnt extermination
CJLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had bad acrobat ants in our office. Dakota with Orkin quickly got other rhe root of the problem, found the nest and entry and exist points, and quickly got rid of them. These things were digging everywhere. We are now ant free! Thank you Dakota.

Reasonable priceBug & insect extermination
VooDooLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.

Paid $100–120Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Kaila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Tammye3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Call that morning and received the best service that evening!!!

Paid $180–200Reasonable priceMosquito exterminationBug & insect extermination
JessicaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very kind and knowledgeable people!

Paid $200+Reasonable priceHome inspectionRodent exterminationBug & insect extermination
JLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I'm always weary about people being at my house when I'm not home just due to my wife/children being there and security, but my wife said that she had a very professional experience from our technician, Thomas. This is our initial service and the inspection by Ernesto beforehand was a good experience as well. So far…

Home inspectionHornet & wasp exterminationRodent extermination
AngelaLocal Guide · 185 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I already had termite service with orkin. I really appreciate the fast service. The employee was helpful and very thorough on what was done and what to do if I have any other problems or concerns.

Paid $80–100Reasonable priceFlea & mite exterminationCockroach exterminationBug & insect extermination
Bethany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dakota is the best, very knowledgeable and helpful!

Reasonable priceHome inspectionHornet & wasp exterminationGeneral pest inspection
CarlaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.

Paid $60–80Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Richard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bug and insect extermination and armadillo’s treatment are effective Previous rodent extermination was ineffective. I still have the rodent and am very unhappy about that

Bug & insect exterminationGeneral wildlife removal
Pam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tommy is the best! Keeps my house protected!

General pest inspectionBug & insect extermination
Kent7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt, courteous, good personality, knowledgeable.

General pest inspectionBug & insect extermination
Gaylene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly and professional

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Quality+ Professionalism

Show more bug & insect extermination reviews (88 more) →

Price

$115-7% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection261$58–$136
Cockroach extermination197$86–$282
Spider extermination187$73–$166
Ant extermination186$86–$246
Rodent extermination118$99–$371
Bug & insect extermination108$66–$144
Hornet & wasp extermination108$103–$282
Home inspection85$66–$181

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