How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for bug & insect extermination
Clear ✕All 108 Google reviews tagged “Bug & insect extermination” · showing 80
I always have a great experience with Orkin. They show up on time, do a thorough job in protecting my home from pests. They complete the job even if I am away from my home.
Service Tech Christopher Richards provided exceptional customer service during the visit; very professional and friendly. Thank you!!
Dakota consistently demonstrates exceptional professional skills and deep knowledge. His expertise reassures my wife and me that our home and property are well protected from insects and rodents, allowing us to enjoy our peace of mind with gratitude.
Thank you Gary for always doing a great job! You’re the best!
I just want to say I am happy with my service. R.J. (Randall) was great he explained everything well and was open to any questions. He went above and beyond to meet my satisfaction on the situation I was having I would refer R.J. to anyone in need of someone who is eger to get the job done for the pest control. Thank You again!!
Came quick after a beetle and ant problem and left very efficent and great advice.
We had bad acrobat ants in our office. Dakota with Orkin quickly got other rhe root of the problem, found the nest and entry and exist points, and quickly got rid of them. These things were digging everywhere. We are now ant free! Thank you Dakota.
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
Call that morning and received the best service that evening!!!
Very kind and knowledgeable people!
I'm always weary about people being at my house when I'm not home just due to my wife/children being there and security, but my wife said that she had a very professional experience from our technician, Thomas. This is our initial service and the inspection by Ernesto beforehand was a good experience as well. So far…
I already had termite service with orkin. I really appreciate the fast service. The employee was helpful and very thorough on what was done and what to do if I have any other problems or concerns.
Dakota is the best, very knowledgeable and helpful!
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
Bug and insect extermination and armadillo’s treatment are effective Previous rodent extermination was ineffective. I still have the rodent and am very unhappy about that
Tommy is the best! Keeps my house protected!
Prompt, courteous, good personality, knowledgeable.
Friendly and professional
Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.
Speedy and friendly service and quick to come back when a follow-up is needed.
I love it.... my little town is known for waterbugs (lg roaches) Very seldom see them anymore! Orkin comes on a regular basis. When i need them to help with the mosquitoes they help with that too! Thank you Orkin!
Fast and professional for sure, just got my home treated so now I'll waite and see for results, Mark Podbielski is the best!! Ernesto Ramirez came to inspect my home to find where bugs coming into the home. Awesome job guys thank you all!!
I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…
Excellent service. Friendly and professional technicians. Goes above and beyond ensuring your concerns are taken care of. Highly recommended.
The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!
My rep is very courteous, personable and professional. I look forward to his return. Thank you Orkin
Good job - very thorough and professional.
We have been with Orkin for several years and have never had any complaints. If we need them to come out and respray for any reason then they are very timely. The mosquito treatment is amazing and I would not go a summer without it. Our technician, Gary, is the absolute best! His customer service and friendly attitude can’t be beat!
. Everything was explained to us thoroughly. The service man was outstanding. I would recommend him and Orkin to anyone who wants to contact me.
Gary does a great job keeping our home pest free!
This Orkin branch has been the absolute best at taking care of our pest problems. They are also very flexible in changing our appointment day if we are busy that day. We originally moved from the Ft. Worth area and we were about to drop Orkin because most of the time they would show up late if at all. This branch…
Very thorough, and mindful of pets
Tony came out to the house, cool down to earth guy, he treated our home and did a good job he explained everything he was doing in the process, we will ask for him come our next visit. As far as results go we shall see.
There are still bugs and spiders everywhere even after having my house treated.
Awesome service, professional, and knowledgeable! Thank you!!!
Orkin takes care of busniess! Got rid of my pests and bugs and keeps them gone all year long. I'm so happy I chose Orkin!
Very good customer service!
They are great
We've been using these guys for years and they are always super nice and very responsive if we have problems with new bugs.
We were very impressed Orkin was able to come to our house the day after I called them. Chris came out to our house perfectly on time. We told him about our bug dilemma and he went straight to work. Chris did an awesome job, not to mention on a Saturday of all days. If I could give 10 stars I would, great job Chris!
Excellent customer service and courtesy.
Excellent service😊
Communicated well about the product, service and expected results. Relationship focused approach.
Always very nice technicians. Easy to work with.
We had Gary show up and, after all the positive reviews of him I read, I saw why he received those reviews! Very knowledgeable and reassuring for us and our issue. Took a huge relief off my shoulders. He was very professional and made us laugh! Thanks Gary!
Tommy is the best. So personable, and knowledgeable. We seldom have any bugs come into the house. Could not ask for anyone better Thanks for his and your companies service.
They came out the same day! I can already see results too. Thank you!
The guys arrived on time and told everything they were doing to get rid of bugs.
Matthew arrived on time and got straight to work. He was kind and professional and took the time to educate me about the insect population, which helped put my mind at ease. Throughout his visit, he was mindful of my cat (who is very timid) while still being extremely thorough.
Orkin makes things simple. They have great communication and are on time. They listen and always follow through.
I have used Orkin for my pest control for years and years, they are great.
I guess that is what he did. Really not sure. That is what should have been done I think.
Very friendly technician and listens to requests.
Great service!
Exceptional service and communication!
Service was excellent
Sprayed my home
Technician was courteous and a professional. Very knowledgeable in his job. This Technician is welcome to my house anytime.
I have used Orkin for decades and always with great results, if problems not eliminated on the first trip, they’re back to finish it up. Gary has done a great job for us. I once thought I could do it by myself but then learned Orkin could fill my pest control needs faster, better and cheaper in the long run than I could, so I use Orkin.
Israel is the nicest man! He has been spraying our house for many years now and dies a great job! We have been with Orkin for several years and they show up as scheduled. Friendly service from my pest control tech Israel. No pest issues since we began using orkin. No spiders, wasps, unusual bugs, ants or mosquitos.…
Orkin always goes a very professional job. Tommy Is very through and provides a great service. I am very pleased . Thank you for your having such a great service .
Very professional and responsive company. This company sets the standard for customer service.
Super friendly and knowledgeable. He walked us through every step of the way. I am so thankful i finally called!
The professional who came out to our home was knowledgeable. I appreciate that he went over his services and explained everything to do with the paperwork. Looking forward to working with Orkin.
So thankful for our Orkin service guy! He was attentive, thoughtful, and efficient!
We like that Gary knows us and our schedule. He will always make sure to change our appointment time to the afternoon as we prefer. He is very professional and friendly.
Very pleased with our Orkin experience
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |