How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for cockroach extermination
Clear ✕All 197 Google reviews tagged “Cockroach extermination” · showing 160
Gary Martin has been and continues to be a great technician. Always on time and he keeps our home bug free.
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
Very professional. Always on time and very affordable.
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
Waco Orkin is like having your neighbor over to professionally service your home and make it fully protected. Our Technician Herbert has been the absolute best in every manner. He takes legit time to discuss any issues we might have and provides clear and consistent advice and guidance. We’re always happy to…
Dakota was amazing he walked us through everything
Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.
Great customer service!
Our guy Benjamin has been on top of keeping our little pest under control. Thank you for all your hard work.
I already had termite service with orkin. I really appreciate the fast service. The employee was helpful and very thorough on what was done and what to do if I have any other problems or concerns.
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
I told my Orkin guy about my moth infestation. He told me what kind of moth it was and that I had corn meal somewhere in the kitchen. Problem solved!!!
Mark arrived right on time and was very informative about the process and what to expect.
Had a great guy and took care of us thanks.
Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.
Friendly,fast service and absolutely no more pest .
Orkin pest control has been the best service and has not only helped me in resolving my issues with insects and other pest but has helped maintain and prevent more issues. Orkin pest control has given me a peace of mind. I will continue to use their services.
I love it.... my little town is known for waterbugs (lg roaches) Very seldom see them anymore! Orkin comes on a regular basis. When i need them to help with the mosquitoes they help with that too! Thank you Orkin!
Fast and professional for sure, just got my home treated so now I'll waite and see for results, Mark Podbielski is the best!! Ernesto Ramirez came to inspect my home to find where bugs coming into the home. Awesome job guys thank you all!!
I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…
The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!
My rep is very courteous, personable and professional. I look forward to his return. Thank you Orkin
Excellent service and takes care of all my concerns.
I have been using Orkin since moving back to Waco in 2019. Gary is the technician that services my Mom’s, my brother’s and my home. He is very professional and experienced. If I have a concern, Gary is knowledgeable and able to give me options available to me.
Orkin is awesome! I love the communication via text and the follow up! I haven’t seen a pest since beginning my service. Thank you!!! Orkin is always looking out for me and my home! I greatly appreciate their service providers!
We have been with Orkin for several years and have never had any complaints. If we need them to come out and respray for any reason then they are very timely. The mosquito treatment is amazing and I would not go a summer without it. Our technician, Gary, is the absolute best! His customer service and friendly attitude can’t be beat!
I’m so pleased with the awesome service and assistance I receive from Orkin!
They are still awesome. I am very pleased with continuation of service. Still awesome.
They technicians are ALWAYS very profesional and diligent in providing the Orkin service
Gary does a great job keeping our home pest free!
This Orkin branch has been the absolute best at taking care of our pest problems. They are also very flexible in changing our appointment day if we are busy that day. We originally moved from the Ft. Worth area and we were about to drop Orkin because most of the time they would show up late if at all. This branch…
Tony came out to the house, cool down to earth guy, he treated our home and did a good job he explained everything he was doing in the process, we will ask for him come our next visit. As far as results go we shall see.
VERY PROFESSIONAL
Israel did a great job. He was very informative about the problem.
They are great
Excellent service😊
The tech was amazing he explained everything to us and what was going to happen. He has a lot of knowledge about his job. Very pleased with the service will definitely recommend!!!
Our orkin rep was very knowledgeable and thorough, did a great job!
Tommy is the best. So personable, and knowledgeable. We seldom have any bugs come into the house. Could not ask for anyone better Thanks for his and your companies service.
Matthew arrived on time and got straight to work. He was kind and professional and took the time to educate me about the insect population, which helped put my mind at ease. Throughout his visit, he was mindful of my cat (who is very timid) while still being extremely thorough.
Orkin makes things simple. They have great communication and are on time. They listen and always follow through.
I guess that is what he did. Really not sure. That is what should have been done I think.
Great service!
Thank you so much for all, highly recommended 😃
Friendly, knowledgeable and professional.
Technician was courteous and a professional. Very knowledgeable in his job. This Technician is welcome to my house anytime.
Protection barrier inside and out
Chris was very thorough and friendly. I appreciate him listening to all my questions and concerns.
I have used Orkin for decades and always with great results, if problems not eliminated on the first trip, they’re back to finish it up. Gary has done a great job for us. I once thought I could do it by myself but then learned Orkin could fill my pest control needs faster, better and cheaper in the long run than I could, so I use Orkin.
Very professional and courteous
Orkin always goes a very professional job. Tommy Is very through and provides a great service. I am very pleased . Thank you for your having such a great service .
I could not live in the country with out out Orkin pest control and specifically the technician that has gone over and above the call of duty on my account for over 25 years. Thanks Orrin, thank you Gary.
Always been satisfied with business!
Very friendly and very good. I will continue my service with them. I haven’t been able to say this for a long time but, it is money well spent!
I have NO proof that Orkin even came to my house to perform the service. I did NOT have any contact or see the service person at my residence. I will NOT be paying any charges on my credit card for a service that I did NOT receive.
I really thought our technician was well educated and knowledgeable. Ask my concerns about pet safety were met and all of the questions I had were answered before I even asked them. I liked that we discussed everything before hand instead of jumping into payment right away. I felt like all of our needs were met. The…
The professional who came out to our home was knowledgeable. I appreciate that he went over his services and explained everything to do with the paperwork. Looking forward to working with Orkin.
The service tech was one of the best at customer service I've met. He was always on time, engaging, and quick. I don't know about the rest of the company, but that guy was fantastic.
Gary Martin came in with a great attitude, willingness to listen and an amazing work ethic. He has been coming to our home for our regular preventative treatments since we moved in (if we ever have any unforeseen issues he comes in-between) he has gotten to know us and our home and does an amazing job. I truly…
Tommy was very knowledgeable, informed me of everything he was using and doing while working also informed me how the services work and when to expect them back. Tommy took his time doing his job and making sure it was done right. I was very pleased with his work , his knowledge and how he kept me informed to as what he was doing and using.
This company and their technicians have always been very responsive to our needs. We live in one state and our home they service is in another. When ever we have had issues they have been right there to address them. our home is by a creek so there are times of the year that are more challenging then…
you can NEVER reach them by phone! I have been trying for 30 days and their phone is either busy or it never gets connected to talk to anyone! Plus if you do get through to anyone....it is a call center....you don't directly talk to someone in your area....NOT GOOD customer service!
He was quick and thourough
Very professional and was able to answer all my questions I had.
I have had small bugs coming out of my house for a little while now and have tried everything to get rid of them but nothing was helping. I decided to call Orkin to get the issue resolved and they have been helpful every since. They are on call for any need I may have in regards to the little bugs and they also…
I just bought a new house and noticed it came with some unwanted house guests! 🤢 called Orion they had Robert come out with in a few day. He was amazing! Very thorough and informative. I would definitely use them again if need in a heartbeat!
Shelly at the Waco TX office is probably one of the most professional, kind, helpful and all-around wonderful people on this planet! She made our experience with Orkin absolutely perfect. Would recommend them to everyone!!
Ive had orken for 6 months and I was about to cansle with them until I got the new guy I have now he is amazing only been out 2 times and already had made such a difference the guys before him barely did anything but I love the guy I have now
James was great. Explained what he would be doing for pest control, types of products used and how it's scheduled. Would highly recommend
They were very quick and Thorough with their work. Explaining everything very well. I’m happy they could help.
Great service
Always friendly and they use spray that won't hurt children or our fur babies. I have them come on a regular basis. No bugs or spiders here!
Great people and they really get the job done outstanding.
The gentleman orkin sent out to my home was prompt and friendly. He went above and beyond and I am grateful!
Very helpful and professional. Was detailed and very thorough
Very professional and done in a timely manor and extremely helpful.
We have them comebacks n regular basis. They are great.
Israel is a wonderful technician who comes out and does a good job. I am satisfied with my service with Orkin.
Friendly knowledgeable and worked around my schedule
Gary always does a great job and is friendly. My dog Hunter n I consider him a friend.
Very professional thank you!
The technician was professional and courteous. I really felt like they were thankful to have me as a customer. I would highly recommend this company to others. The technician went over the services in a clear and understandable way. He made sure we were well taken care of. Thank you Orkin!
My servicemen is always on time, friendly, and makes friend’s with my dog. Once, I had an issue with tiny ants coming up my sink and the service was out immediately. Orkin preformed service 60 miles away, before I moved to Waco, and still does for others. The service was for the same quarterly fee.
Tommy Hudson is the best in the business.
I loved my experience with Orkin. The technician was awesome. He was very good and polite and explained every detail of what he did. I’m very happy with Kevin.
Used orkin before in the past and have always been satisfied with their services over any other pest control companies. 5 star service. They get the job done and get it done right. Thank you orkin
I have crazy ants so bad and seems like the product doesn’t work on them! I don’t feel like it’s any sense paying for pest control and still have them so bad! They are everywhere! Not happy at all. At least Israel tries his best very nice man!
Very professional, and polite. Showed up early, and finished in a timely matter.
William was quite knowledgeable and he explained how he would proceed in future visits. I’m looking forward to many bugless years with Orkin.
Gary was great as usual. Always very thorough and professional.
Technicians came on time and informed of processes to be performed inside and outside. I liked that we were given options regarding treatment inside and/or outside. He took time to review all the paperwork before signing. After the process they both discussed what had been done and what we as homeowners can do to…
Israel is my pest control guy. I do not have no complaints. He is a very punctual and professional. I am very satisfied.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |
