How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 261 Google reviews tagged “General pest inspection” · showing 40
Tech was friendly, knowledgeable and professional.
Service Tech Christopher Richards provided exceptional customer service during the visit; very professional and friendly. Thank you!!
Prompt, courteous service that keeps the bugs away!
I just want to say I am happy with my service. R.J. (Randall) was great he explained everything well and was open to any questions. He went above and beyond to meet my satisfaction on the situation I was having I would refer R.J. to anyone in need of someone who is eger to get the job done for the pest control. Thank You again!!
Very professional
It was easy and the representatives that came out were very personable. Explained the process and the additional services provided. I was very impressed with level of professionalism and I’m excited that I will receive based on the inspection and the
Gary Martin has been and continues to be a great technician. Always on time and he keeps our home bug free.
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
Very professional. Always on time and very affordable.
Gary came out and was super kind, informational and helpful! Thank you Gary for your service and your kindness! Hope to have Gary back out!
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
Very professional and thorough job! Again great service!
Technical always does a thorough job.
Super
Jack, Leslie and Jacob were all very easy to work with. They took care of business, were professional, courteous were done in a timely manners
They are great! Exceeds expectations!
Dakota was amazing. Customer services, communication, overall experience AMAZING
This review is for my initial inspection and first treatment, which was fantastic. We have pets and two babies and were put at ease by our professionals as far as chemicals used. Ben even found a black widow upon inspection! Cat and Ben are very knowledgeable and professional and I’m looking forward to working with…
Dakota was very professional. Gave us everything we needed plus some. 10/10 recommend. Very satisfied with our service experience.
Waco Orkin is like having your neighbor over to professionally service your home and make it fully protected. Our Technician Herbert has been the absolute best in every manner. He takes legit time to discuss any issues we might have and provides clear and consistent advice and guidance. We’re always happy to…
Tommy did great!
Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.
Always on time for the appointment scheduled as well as extremely courteous while completing the job!
Extremely nice guy and have had no problems with the bugs
Benjamin Smith always does a great job for us! Great attention to detail. And friendly.
The technician was very professional and thorough and friendly.
Our guy Benjamin has been on top of keeping our little pest under control. Thank you for all your hard work.
Dakota is awesome! He’s been out twice now and is very knowledgeable and informative. He’s also a very friendly and kind person who listened to my concerns.
Very professional and courteous serviceman. I especially like the updates on the scheduled service dates and the messages on the date of the service announcing that he is on the way. I have a daughter who has a handicap and he always asks if she needs anything taken care of....he remember that she is afraid of spiders! A-1 customer service!
Dakota is the best, very knowledgeable and helpful!
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
Mark is very knowledgeable and very attentive of the needs of our home. Takes the time to listen and answer our questions. Always kind and respectful. Does his job thoroughly. I believe Mark is a great asset to Orkin
Benjamin and Ernest were great! Very friendly and informative! Thank y’all for the great customer service!
I told my Orkin guy about my moth infestation. He told me what kind of moth it was and that I had corn meal somewhere in the kitchen. Problem solved!!!
Tommy is the best! He came by today in 20 minutes for a pest problem we were having. He is efficient and takes the time to talk with us on any issues he is seeing.
Good Company always friendly and polite.
Tommy is the best! Keeps my house protected!
William Tucker did a great job inside and outside. He even check the yard for fire ants and treated any he found. Thanks William!
Gary is awesome! He does a great job and follows through if I ask him to treat anything specific. Orkin is on time and has great communication. I wouldn’t use anyone else.
Prompt, courteous, good personality, knowledgeable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |
